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Used 2023 Jeep Grand Cherokee Consumer Reviews

3.7 out of 5 stars
44 reviews

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Pros
Cons
5 out of 5 stars

Over the Moon with Our New Jeep

coachmanem, 05/28/2023
2023 Jeep Grand Cherokee Summit 4dr SUV 4WD (3.6L 6cyl 8A)
6 of 6 people found this review helpful

After one week of owning this Jeep Grand Cherokee Summit 4WD SUV, we are very pleased with its handling, ease of use with touch screen and comfort. The tight turning radius makes U-turns a breeze despite the vehicle's being somewhat larger than a former Jeep we had. The seats are fully adjustable and even provide a back massage with various massaging patterns. The ride is quiet and allows our hearing radio and phone sounds well. Safety features including the drive assist work well. We think this vehicle is well worth the money we spent on it.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Call it u disconnect nit uconnect

Colorado blue, 09/15/2023
2023 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
16 of 19 people found this review helpful

I've had the 2023 grand cherokee limited for 5 months and the phone painting wit uconnect still doesn't work. All of the safety features like blind spot monitoring, lane monitoring, and adaptive cruise control work intermittently. The power steering is now flashing needs service. Dealer has been totally ineffective at trying to repair these issues. Mechanically vehicle runs fine and the ride is very good.

Safety
2 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Start stop not working

Jeep Owner, 11/27/2024
2023 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)
7 of 8 people found this review helpful

Jeep has been brough to the dealership 5 times for issue with start stop feature. Replaced aux battery twice, main battery once. Charged both batteries 4 to 5 hours each time. Still does not work. Now the hands free liftgate does not work. When it was 4 months old the backup camera went out as well. Changed Aux battery at that time.

Safety
3 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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3 out of 5 stars

To many issues compromises

DGG, 08/20/2023
2023 Jeep Grand Cherokee Altitude 4dr SUV 4WD (3.6L 6cyl 8A)
12 of 15 people found this review helpful

OK, 500 miles and the doors sound cheap...pull the handle and close. Thinner metal and less sound deadening??? Hear the tire noise too much, like doors open. Creaks from passenger side window/door. Unrefined suspension (20 inch), crashing over manhole covers. Lane assist acts up, sometimes jerking wheel. Feels like frame sturdy though. Transmission lurches on downshift to 1st gear. Acura hear I come.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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4 out of 5 stars

One year in, happy camper

Tim O., 06/30/2024
2023 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
4 of 4 people found this review helpful

Exactly one year in with my JGC (8500 miles) and am one satisfied buyer. No issues, no trips to the dealership outside of oil changes. This is my second straight JGC. This newer model made all the improvements I wanted from the previous gen (bigger cargo area and backseat, larger touch screen, some add’l creature comforts) while maintaining what I loved about the old one (great seats, cool exterior design, reliable). Only things I don’t love are the running board and the passenger infotainment screen. The running boards are too small to be useful, but their presence requires a long step to get in. And in winter or rain, you’re guaranteed to get crap on the back calf of your pants. The passenger screen is COMPLETELY useless unless you have the rear seat entertainment package. My assumption was that passengers could plug in and use the screen on the dash as an extension of their phone. Nope. Not at all. Don’t waste your money. Outside of those nitpicks things, I’ve been very happy!

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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