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Used 2014 Jeep Grand Cherokee Consumer Reviews

3.6 out of 5 stars
239 reviews

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1 out of 5 stars

Hideous support from Jeep, way to many problems!

mbooms, 07/03/2014
updated 07/03/2016
2014 Jeep Grand Cherokee Overland 4dr SUV (3.6L 6cyl 8A)
30 of 32 people found this review helpful

I hav 2014 Jeep Overland V8, fully loaded and its a beautiful gas guzzler that drives pretty darn well.....when it works. It is 13 months old and has about 9500 miles, here is the problem list: The forward collision warning system goes off randomly, activating the brakes about half the time!!!! This is the worst problem I have, its unsafe, the vehicle will brake very hard when this happens, I have almost been rear ended several times. It has been in the shop 6 times for this problem. FYI they replaced the camera/sensor, the part cost $1400 according to the warranty ticket!!! 5 other significant problems and Jeep customer service is horrid, its getting lemon lawed!! Update: still never a response from jeep,, traded it, lost a couple thousand but it was easier than fighting through a lemon law. Never fall for the nice exterior and interior, the vehicles are problem ridden POS's!! They continue to have safety recalls and arent getting better, resale value has certainly fallen.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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3 out of 5 stars

Waste of Money

lamontmotley, 01/23/2014
2014 Jeep Grand Cherokee Laredo 4dr SUV (3.6L 6cyl 8A)
20 of 21 people found this review helpful

I purchased my Grand Cherokee in July of 2013. I have the 2014 model. Since the beginning this car has been problems. Originally it was said that the system was new, that is why no one had any real knowledge on what to do when I had a problem. I have taken it in 8 times only for them to find one or two problems. The rest they said they can fix if it is not acting up at the time. I have had issues like the sunroof being stuck open, the dashboard going out, transmission not shifting correctly, radio went out, buttons on door won't lock them, just to name a few. I wish I had know then what I know no, I would have saved my money and my time. If you are in the market for a car this is not it.

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2.38 out of 5 stars

Problems

tinybook, 02/20/2014
2014 Jeep Grand Cherokee Laredo 4dr SUV (3.6L 6cyl 8A)
20 of 21 people found this review helpful

Brand New 2014 Jeep Grand Cherokee has been in the shop for 18 days in the 38, I have owned the car. Transmission phantom shifts and revs unprovoked. There is a knocking in the front end when braking that the dealer said was an issue then came back to say that knocking is "normal" for all 2014 JGC. Also the same climate issues that other reviews state. I am a lifelong Jeep customer. Owned 6 in 20 years. This will be our last one.

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5 out of 5 stars

Perfect Jeep...Beats my BMWs!

hoosier02, 01/24/2014
2014 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
18 of 19 people found this review helpful

I have been driving German vehicles for years now and I decided to take a detour and give jeep a try. Paid $45,580 (much less than my BMW X6) and have been very happy. I love the transmission because it "feels" German which equates quality. Same with the interior; the steering column is fantastic and the touch screen is simple to figure out and amazing agile. I have read many reviews trashing this car and I don't understand because I have had not one issue with the car since it's purchase last August. I drive nearly 100 miles a day and enjoy every mile of it. Many of my co-workers have driven it to lunch and are always impressed (mainly with the technology and the feel of the transmission).

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3.25 out of 5 stars

Great Looking Car, Needs Help

jcoots, 07/06/2014
2014 Jeep Grand Cherokee Overland 4dr SUV (3.6L 6cyl 8A)
24 of 26 people found this review helpful

Leased a 2014 JGC Overland. Had it for a year & just traded it for an Acura. All in all, not a bad car. Comfortable, nice features (when they worked), sharp looking. Definitely opt for V8 or V6 (I didn't - mistake). Jeep has got to focus on overall reliability across the board. In particular is the technology. So unreliable. Would turn on car & no volume, navigation has no idea where I am. Half the time couldn't change stations or adjust volume. UConnect is a waste. You get Yelp & Pandora for a fee (free on my teenagers Honda Accord). Navi input crazy slow. The wifi option is expensive & completely worthless. Transmission stinks. Step on accelerator & stand still for a few seconds.

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