Used 2018 Jeep Compass Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A) Consumer Reviews
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First Lemon Law claim in 40 years
Mark, Rockaway, NJ, 08/17/2018
Jeep Compass Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
146 of 160 people found this review helpful
Between my 3 kids, wife and I, I've bought over 20 vehicles over 40 years, including several Jeeps. I know that Jeeps aren't the greatest for long-term reliability, but my daughter and I enjoy off-roading (I still own a 2010 Rubicon 4-Dr) and she wanted something that could do so light trail riding. We bought a loaded Compass Trailhawk 4 months ago to replace her 2-year old Nissan Rogue and it's been a disaster from day one. We knew the fuel economy was rated lower but in real world driving it was MUCH worse than expected, getting only 21 MPG combined. There is a loud clunking noise turning left over bumps that the dealer can't figure out and Jeep Corporate has refused to authorize replacement parts or support to resolve. The transmission shudders and seems either skips or stays in gear too long. The engine is severely underpowered and has stalled several times without warning. The upgraded stereo constantly drops connection to her iPhone, even after replacing the radio once and trying several genuine Apple cables, and is generally slow or stubborn to respond to touch input. It takes more than 30 seconds for the rear view camera to show when switching into reverse. The windows sometimes refuse to respond to switch inputs or will go up when you want them to go down, or visa-versa. The vehicle has been back to the dealership five times for these problems for more than 15 days total and zero problems have been resolved. Now the dealer tells us that Jeep will be doing a recall next month to replace the entire drive train due to bad soldering on some circuit boards. But we are done and have already started a lemon law complaint through an attorney, who tells us we have a very strong claim and should be able to get a refund.
Love compass trailhawk
Charlie, Chandler, AZ, 05/10/2018
Jeep Compass Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
10 of 11 people found this review helpful
No issues, acceleration is ok , but as bad as some claim it to be... especially if you slip it into triptronic, Tech is awesome. Ride is very good. Feels solid and is very capable for off reading. gas mileage not bad for 4 x 4, 9 speed transmission is smooth!! Beat s audio sounds great!!!
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Confident on/off roader
Casey, Boonville, NY, 12/25/2017
Jeep Compass Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
17 of 20 people found this review helpful
1st off we(my wife and I) live in northern maine where we get ALOT of snow. At the time we owned a 2015 jeep compass fwd with a standard transmission. Which for us was ok. We put 48000 miles on it with very little issues. Loved that thing. However, we recently moved where the roads aren't plowed as often and needed something better when we woke up and there was over a foot of snow on the ground. Ive had my eye on the new redesign compass since it came out. So one day on my way to work I saw a tractor trailer 8ler drive by with a BRIGHT ORANGE and black trailhawk dangling off the back. I followed it to the local chrysler dealership and took photos and sent it to my wife. She immediately fell in love. Fast forward al and we've put almost 4000 miles on it and love it. No, it's not the fastest vehicle out there. But that's not why we bought it. We love where everything is about a half hour away. So it's a combo of highway/city. Mostly rural. I get about 26 mpg with it. Which I find is decent. Maybe if they put the 2.0 turbo in a couple years it'll be a better performer. For the winter we put a set of Nokian studded tires and this thing is a BEAST. I'm not a fan of the factory falken tires, but not much is out there in the size. so will be changing them out come spring. We dont really plan on taking it crazy offroading but its really nice for the snow which...is half thr year. The interior is very nice, soft black leather, red stitching. Heated seats power seats and heated steering wheel. Stereo system is AWESOME!!! sounds excellent and Bluetooth works flawlessly. Buttons on the steering wheel work great and are very easy to use. We get complements on this EVERYWHERE we go. 4wd system works great. As far as start stop, I see people complaining, if you don't like it? Hit the button. So pros: looks awesome, rides great, great stereo and infotaiment system, 4wd works great. Cons: could use a little more power which would help fuel economy. But really if it wasn't for that it'd be 5 stars from me.
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Beware of oil consumption
Larry F, Woonsocket, RI, 10/16/2018
Jeep Compass Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
26 of 33 people found this review helpful
2.4 consumes massive amount of oil. Bought brand new and was initially very happy. One day as my wife and child were taking a left turn the vehicle shut off. I called the dealership and took it in. They advised the engine had around 1 quart of oil remaining...after 7k miles(2k miles after the first oil change). They filled the oil and said to come in after 1k miles for a consumption test. Before bringing it in I checked and noted that it needed 1 quart. They advised a half quart was burnt and to bring it back in 3k miles again. Extremely disappointed with dealership and corporate. At this point it is a safety hazard and has been in the shop 3 times so far. They want me to keep bringing it in for consumption tests...this is a brand new car. If I continue to follow their service advice the mileage will make the vehicle exempt for lemon law buy back. Will be consulting with an attorney
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MPG is BAD only 17 mpg avg
Joseph Bottino, Groton, CT, 02/11/2018
Jeep Compass Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
13 of 16 people found this review helpful
The miles per gallon is way worse than what is stated on the sticker. Display brightness not chagable. Car rolls backward uphill. Transmission is slow.
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