Used 2015 Jeep Cherokee Consumer Reviews
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Transmission SUCKS and alot of JERKING !!!!!!!!!!!
KRISTI SMITH, 06/15/2016
2015 Jeep Cherokee Limited 4dr SUV (2.4L 4cyl 9A)
25 of 26 people found this review helpful
The jeep cherokee limited is a great looking Suv , However the 9 speed Transmission Sucks !!! The salespeople will tell you its a smooth ride which is true however if you like to be jerked forward at times going 56 miles an hour i felt like i was going to get whiplash . Immediately called the dealership since my vechicle is only 8 months old and complained about the jerking once again which makes this number 2 for taking it back to the dealership . I was told by my service advisor "It's like your cell phone we have to update the software ". Seriously I have only updated my cell phone once in the last 2 years . I have been reading alot of consumers complaints regarding the transmmission and how the dealerships keep telling consumers that everything is fine , if that was the case then explain to me why there are 190 complaints regarding the transmission on carcomplaints.com/ jeep , and also on Edmunds.com same thing consumers are reporting Transmission problems . If my issue is not taken care of by the dealership I will be taking this to Chrysler. I did not pay 45,000.00 to have a vehicle transmission jerking .
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Beauty with no brains
aryann, 12/22/2014
2015 Jeep Cherokee Limited 4dr SUV 4WD (2.4L 4cyl 9A)
34 of 36 people found this review helpful
DO NOT BUY THIS CAR. There are trasnmission problems starting at 1k miles on my 2015 Jeep Cherokee Limited. The car is well built and looks great from exterior and interior. But the mechanics are a failure. My jeep stated hard shifting at 1k miles. I even had a time when I couldn't move the vehicle. I have been to the dealer several times and they haven't been able to solve my issue. Seems that I am not the only one with this issue if you search over the internet for "hard-shifting" issues with Cherokees you will understand. I am very disappointed that I have to take my new car to the dealer every couple of weeks where I get no solution to the problem
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OMG don't buy this car!!!
Julie H, 05/26/2016
updated 11/28/2016
2015 Jeep Cherokee Limited 4dr SUV 4WD (2.4L 4cyl 9A)
23 of 24 people found this review helpful
I bought this car May 11th 2015. I went to visit my family 4 hrs away for Memorial day 2 1/2 weeks later and the transmission light came on half way into the trip- less than 1500 miles on the car! I had to park my brand new car for a holiday weekend until a dealership opened up on Tues. They reset the light- said it was nothing. It came back on during my ride home. I drove directly to the dealer. They had the car from May 27th-June 9th and replaced the transmission. I hadn't even made a payment yet. June 12th the light is back on!!! 2174 miles on the car. I only had it back 3 days..back to the dealer I go. Now they have the car from June 12-July 2nd and they tell me they have replaced the valve body. July 7th on my way to work and the light goes back on as well as the parking brake light and the 4x4 light. I smell something burning. The dealer has to come and tow the car away. Now I am calling Chrysler asking for a repurchase- I don’t want this car! They don’t call me back for three weeks. July 22nd I get the car back after a 2nd replaced transmission. July 28th back to the dealer again! This time a 3rd transmission is placed in the car and I get it back Sept 4th. The car at this point has 2664 miles on it. I filed a lemon law suit with FCA Chrysler on July 17th 2015. I am still fighting this claim. I have been driving the car since Sept but the transmission is not right. It screams down hills and does not shift. It screams up hills and shifts so hard the whole car jerks. The dealer tells me there is nothing wrong with this transmission. It does not shift well- this is not normal. Chrysler is not responding to the lawyers on this claim and they are trying to make me settle with a deduction for the miles I have put on the car. I cannot believe that Chrysler is handling this so poorly. I will never but another Chrysler/Jeep product again nor will I recommend them. The car stinks- the company stinks! 11/25/16 update*** it took me until last week to have he lemon law competed. The transmission still slips and still screens going up or down a hill. I am so happy to be out of this car. The whole process was a nightmare and it cost me way too much money to fight FCA. I still stand behind my original review- horrible company and an ok car with a bum transmission.
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Jeep what??? Lemon, bought back
Gwen Shirk, 06/20/2016
updated 12/20/2018
2015 Jeep Cherokee Limited 4dr SUV (2.4L 4cyl 9A)
13 of 13 people found this review helpful
Update: Filed lawsuit against Chrysler, forced them into a complete buy back. They never suggested giving me another car...paid all fees, my expenses but I had to agree Chrysler was in fault. So they will put it back together and sell it to some unsuspecting person without them knowing the history. Since then the list of undependable cars, jeep with fiat motors and transmissions are all listed as bad choices. That's my update. Bought 2015 jeep Cherokee 4x4 limited. Had less than 2 wks, won't start, when it does start, transmission out. Was at dealer for 3 wks, two new transmission modules later, got car back for 20 hrs. Has 500 miles on it. Had towed back to dealer...same deal, transmission. Dealer had for another 4 weeks, then stripped down to wire harness. Dealer refusing to back me, towed vehicle home, have an atty, lawsuit filed today against Chrysler. Chrsler refused to respond to first atty complaint so now in civil case, oh and I'm making payments....since April 17th. A. Mazing! How can I review my new car I can't drive? Bought a KIA
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9 Speed Transmission,Great idea but poor execution
Bill Ledbetter, 01/06/2016
updated 07/14/2016
2015 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
20 of 21 people found this review helpful
2015 Jeep Cherokee Latitude 4wd V6 First of all I would like to say that I drove a 2004 Jeep Grand Cherokee Limited for the better part of 10 years and (except for the gas mileage) I was extremely pleased with the vehicle. In fact my granddaughter is still driving that Jeep today. Because I was so pleased with that vehicle, I purchased a 2015 Jeep Cherokee Latitude and I absolutely love the way my vehicle looks, handles and drives as well as the gas mileage and comfort. For the most part it serves my needs very well. The only problem I have with my Jeep is outlined below: In the beginning I had no problems with the way the vehicle performed, but after about 3000 miles I began experiencing problems with the 9 speed electronic transmission. After slowing down to a near stop and then accelerating, the transmission will hesitate before engaging into the proper gear. Because of this I almost had two accidents, one of which caused me to come very close to running through the wall in my garage. Also, if I start moving forward and give the vehicle maximum acceleration, when I release the accelerator pedal, there is a substantial delay before the vehicle stops accelerating. Further, I have tried numerous times to use the manual shift feature to downshift to slow the vehicle down when driving down steep hills. There is a significant delay (several seconds) after I attempt to down shift before the transmission actually responds and by then the speed of the vehicle has increased such that the engine speed increases to over 5000 RPM when the shift occurs. For my use, the manual change feature on the Jeep is absolutely useless. Relative to the 9th gear, I have checked the transmission gear readout numerous times by moving the shift lever left, and I have never seen the transmission indicate that it was in 9th gear. In fact it will only shift to 8th gear when I am going down hill. Occasionally, after coming to a stop and then starting up, the transmission will lock up in 1st gear and I have to accelerate up to about 25 miles per hour before it shifts and then it shifts quickly through several gears. I can also force it to change by getting the engine speed up to about 2500 RPM and then letting off the accelerator thereby allowing the gears to change. I have explained and demonstrated all of this to the service manager at the dealership where I bought the vehicle and they have been most accommodating it trying to alleviate the problems I have had with the transmission. They have even replaced the transmission, to no avail. I still have the same problems and I am told by the dealership that this is all normal and within the designed operating parameters of the transmission. I have subsequently contacted Chrysler Customer Care and they opened a case number in my name (refer to above case number) wherein I was instructed to take the vehicle back to the dealership again. Upon taking the vehicle back, I was told once more that the transmission is performing within design operating parameters and their diagnostic test do not indicate any problems. Chrysler Customer Care contacted the Area Manager and he said that since the vehicle was operating as designed, there is nothing further that they would do for me. They suggested that I change the way I drive to accommodate the way the vehicle is performing. They have subsequently closed the case. This is a totally unacceptable conclusion. I have driven other new Chrysler products with automatic transmissions and they do not in any way perform the same as my Jeep. I do not know what to suggest as a solution to my dilemma, but I am extremely uncomfortable with driving my jeep even though circumstances force me to do so. I am fairly certain that there are other Cherokee owners that are having the same issues with their vehicle and I would be very surprised if there weren't some related accidents. Have subsequently traded for a new Grand Cherokee with 8 speed. Bill Georgetown, TX
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