Used 2015 Jeep Cherokee Consumer Reviews
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UPDATED REVIEW after 17k miles experience.
rmartin, 05/01/2015
updated 11/04/2016
2015 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
34 of 35 people found this review helpful
ORIGINAL REVIEW: I just purchased a 2015 Jeep Cherokee Trailhawk with the 3.2liter v6. Less than 100 miles and today experienced severe transmission issues as described where I am driving along and suddenly see the "Service Transmission" message at which point the transmission remains in the gear it was in but refuses to shift. I pull over to the side of the road and stop, put in park, back in drive and then can go a little while (couple of miles) before the same thing happens. This repeats until I get back to the dealer about 10 miles away. May be looking to return vehicle altogether if as the Service Tech said, it will probably require a new transmission with less than 100 miles!!! UPDATE November 2016: I have now put 17k miles on my Jeep and I can happily report that the initial transmission issues were not a sign of things to come. So far it has performed flawlessly after that initial hiccup. Have been on tough 4WD terrain to test that aspect of it as well with good performance. I am happy all around with my purchase. The original issue only required a new chip that controls the transmission. That and the re-learning process that is required when the vehicle has a new or updated software did the trick.
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Issues, Issues, Issues
towsonres, 12/30/2014
2015 Jeep Cherokee Limited 4dr SUV (2.4L 4cyl 9A)
46 of 48 people found this review helpful
I want to start by saying that I love the comfort and styling of this car. I have the 6 cylinder, but that was not in the drop down menu. Jeep may have a serious problem with the Cherokee. Bought my first jeep on a Monday and started to have parking break issues. No fix after three trips back to the dealer to rectify the issue, so the dealer swapped out for another. I drove the new one for 300 miles and had a transmission code, which forced me to limp it back to the dealership. They swapped out the transmission module and they think that this may fix the problem. I sure hope so. I do feel that if you buy a vehicle in excess of $30,000 there should not be trouble the first week.
2015 Jeep Cherokee for sale near you
3 of 89 listings
- Latitude 4dr SUVMSRP: $9,49916 mi away
- Trailhawk 4dr SUVMSRP: $14,99926 mi away
- Limited 4dr SUVMSRP: $13,9909 mi away
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2015 V6 Trailhawk LEMON!
myreviewnva, 05/29/2015
2015 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
68 of 72 people found this review helpful
Purchased 2015 Jeep Cher Trailhawk (V6), fully loaded. Purchased November 2014, 4,400 miles later on 4/21/15 the check engine light came on. Needed a new transmission. Sat at dealership for 32 DAYS until they finally replaced trans. Picked it up this past Fri, 5/22/15, drove it over weekend. Contacted the Serv Director on Tues 5/26 and told him it still wasn't shifting right. He told me to drive it thru wknd & call him back on Mon 6/1. Yesterday, 5/27, engine just shut down on I-395 just outside of DC in rush hour. Had It towed back to dealer. Total lemon under VA Lemon Law. Dealer & Jeep "Cust Care"--no help. Forced to hire an attorney!' Unbelievable!
Transmission Broken at 2200 miles! Regret Buying!
Disappointed Cherokee Owner, 07/28/2015
updated 07/30/2018
2015 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
41 of 43 people found this review helpful
I deeply regret purchasing the V6 4x4 Trailhawk 2015 Jeep. After 2200 miles, the transmission is broken. While driving on the interstate the check engine light came on, so we exited the interstate. A service transmission message was displayed on the screen. Upon stopping at the exit ramp light, the car would not move forward, although it was in drive. The problem repeated again, one block away from the dealership where we took it for repair. The car simply stops in traffic with little to no warning. Prior to the sudden onset of this transmission problem, we had no issues with the vehicle. When we arrived at the dealership, they indicated it would be at least a week before the transmission techs could even look at the vehicle as there is a glut of service inventory for transmission repairs. After they look at the vehicle to get the specific failure code, we would then have to wait for our turn for repair as they are backlogged for transmission repairs. We asked that they call other dealerships and find out if they can service it sooner, and every dealership within 75 miles is booked out WEEK(S) ahead for transmission repairs. We looked up this model vehicle online and searched specifically for transmission failures, and our hearts sunk. Many (hundreds of people) claim to be having what appears to be the same issue at very similar mileage (less than 6500 miles) on the Cherokee 9 speed transmissions. We are disgusted with this purchase and the customer service we have experienced from Jeep. I emailed Chrysler, per the instructions in the owner's manual, and have not received a response. I have called the customer care department and have not received any support. Jeep will not give us a loaner vehicle to use while they repair our brand new Trailhawk with 2200 miles on it that we paid $41k for. I know these vehicles are visually appealing, have comfortable seating, have good acceleration and performance specs, but seriously, no car should have transmission failures at 2200 miles. If you are still considering purchasing this vehicle after reading my review, I strongly urge you to spend a few minutes on the web searching car complaint sites for issues with the Cherokee transmission. I deeply regret this purchase and would advise any friend or family member to purchase something different, based on this experience. We have been without our brand new Jeep for some time now, the dealer has not contacted us, Jeep has not responded to our inquiries, Chrysler has not responded, and there appears to be no end in sight. I would never purchase this vehicle again under any circumstance, despite how much we love the appearance and comfort. Update: We sold this car after 10 months. The transmission broke 3 times during the 10 months we owned it. The dealer denied any issues each time we took it in for service. We will never again purchase a Jeep due to this experience.
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lemon law buy back finally DONE
Christopher Verbeck, 01/07/2016
2015 Jeep Cherokee Limited 4dr SUV 4WD (2.4L 4cyl 9A)
47 of 50 people found this review helpful
I purchased my 2015 cherokee in April and by may the wobble was so bad and the shifting so dramatic that I went into a ditch. Over the next 2 months new transmission and new axel on front driver and passenger sides. 3 software updates for the transmission and still shifting horrible. Looked up lemon law rules for my state and followed them. No attorney and 6 months later they bought it back. They have no choice but to if they haven't fixed it after 4 tries. Send certified letter to corporate giving them one more try to fix it and if they don't BUY BACK TIME. Call your state's consumer protection department and they will help get you on track. They paid retail price of the vehicle plus registration, tax,doc fee,warranty fees, gap that didn't get refunded to me as well as any accessories I put on the jeep. I also got ALL the interest in paid above everything else which if you figure half your payments go toward interest at the start of the loan so was nice. Stand up for yourself and don't except a lemon. For the record I bought a nissan murano and damn impressed. Of course I still have my wrangler. ..JEEP gets in the blood.
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