Used 2015 Jeep Cherokee Consumer Reviews
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OMG don't buy this car!!!
Julie H, 05/26/2016
updated 11/28/2016
2015 Jeep Cherokee Limited 4dr SUV 4WD (2.4L 4cyl 9A)
22 of 22 people found this review helpful
I bought this car May 11th 2015. I went to visit my family 4 hrs away for Memorial day 2 1/2 weeks later and the transmission light came on half way into the trip- less than 1500 miles on the car! I had to park my brand new car for a holiday weekend until a dealership opened up on Tues. They reset the light- said it was nothing. It came back on during my ride home. I drove directly to the dealer. They had the car from May 27th-June 9th and replaced the transmission. I hadn't even made a payment yet. June 12th the light is back on!!! 2174 miles on the car. I only had it back 3 days..back to the dealer I go. Now they have the car from June 12-July 2nd and they tell me they have replaced the valve body. July 7th on my way to work and the light goes back on as well as the parking brake light and the 4x4 light. I smell something burning. The dealer has to come and tow the car away. Now I am calling Chrysler asking for a repurchase- I don’t want this car! They don’t call me back for three weeks. July 22nd I get the car back after a 2nd replaced transmission. July 28th back to the dealer again! This time a 3rd transmission is placed in the car and I get it back Sept 4th. The car at this point has 2664 miles on it. I filed a lemon law suit with FCA Chrysler on July 17th 2015. I am still fighting this claim. I have been driving the car since Sept but the transmission is not right. It screams down hills and does not shift. It screams up hills and shifts so hard the whole car jerks. The dealer tells me there is nothing wrong with this transmission. It does not shift well- this is not normal. Chrysler is not responding to the lawyers on this claim and they are trying to make me settle with a deduction for the miles I have put on the car. I cannot believe that Chrysler is handling this so poorly. I will never but another Chrysler/Jeep product again nor will I recommend them. The car stinks- the company stinks! 11/25/16 update*** it took me until last week to have he lemon law competed. The transmission still slips and still screens going up or down a hill. I am so happy to be out of this car. The whole process was a nightmare and it cost me way too much money to fight FCA. I still stand behind my original review- horrible company and an ok car with a bum transmission.
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Beauty with no brains
aryann, 12/22/2014
2015 Jeep Cherokee Limited 4dr SUV 4WD (2.4L 4cyl 9A)
34 of 35 people found this review helpful
DO NOT BUY THIS CAR. There are trasnmission problems starting at 1k miles on my 2015 Jeep Cherokee Limited. The car is well built and looks great from exterior and interior. But the mechanics are a failure. My jeep stated hard shifting at 1k miles. I even had a time when I couldn't move the vehicle. I have been to the dealer several times and they haven't been able to solve my issue. Seems that I am not the only one with this issue if you search over the internet for "hard-shifting" issues with Cherokees you will understand. I am very disappointed that I have to take my new car to the dealer every couple of weeks where I get no solution to the problem
UPDATED REVIEW after 17k miles experience.
rmartin, 05/01/2015
updated 11/04/2016
2015 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
33 of 34 people found this review helpful
ORIGINAL REVIEW: I just purchased a 2015 Jeep Cherokee Trailhawk with the 3.2liter v6. Less than 100 miles and today experienced severe transmission issues as described where I am driving along and suddenly see the "Service Transmission" message at which point the transmission remains in the gear it was in but refuses to shift. I pull over to the side of the road and stop, put in park, back in drive and then can go a little while (couple of miles) before the same thing happens. This repeats until I get back to the dealer about 10 miles away. May be looking to return vehicle altogether if as the Service Tech said, it will probably require a new transmission with less than 100 miles!!! UPDATE November 2016: I have now put 17k miles on my Jeep and I can happily report that the initial transmission issues were not a sign of things to come. So far it has performed flawlessly after that initial hiccup. Have been on tough 4WD terrain to test that aspect of it as well with good performance. I am happy all around with my purchase. The original issue only required a new chip that controls the transmission. That and the re-learning process that is required when the vehicle has a new or updated software did the trick.
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Issues, Issues, Issues
towsonres, 12/30/2014
2015 Jeep Cherokee Limited 4dr SUV (2.4L 4cyl 9A)
46 of 48 people found this review helpful
I want to start by saying that I love the comfort and styling of this car. I have the 6 cylinder, but that was not in the drop down menu. Jeep may have a serious problem with the Cherokee. Bought my first jeep on a Monday and started to have parking break issues. No fix after three trips back to the dealer to rectify the issue, so the dealer swapped out for another. I drove the new one for 300 miles and had a transmission code, which forced me to limp it back to the dealership. They swapped out the transmission module and they think that this may fix the problem. I sure hope so. I do feel that if you buy a vehicle in excess of $30,000 there should not be trouble the first week.
lemon law buy back finally DONE
Christopher Verbeck, 01/07/2016
2015 Jeep Cherokee Limited 4dr SUV 4WD (2.4L 4cyl 9A)
46 of 48 people found this review helpful
I purchased my 2015 cherokee in April and by may the wobble was so bad and the shifting so dramatic that I went into a ditch. Over the next 2 months new transmission and new axel on front driver and passenger sides. 3 software updates for the transmission and still shifting horrible. Looked up lemon law rules for my state and followed them. No attorney and 6 months later they bought it back. They have no choice but to if they haven't fixed it after 4 tries. Send certified letter to corporate giving them one more try to fix it and if they don't BUY BACK TIME. Call your state's consumer protection department and they will help get you on track. They paid retail price of the vehicle plus registration, tax,doc fee,warranty fees, gap that didn't get refunded to me as well as any accessories I put on the jeep. I also got ALL the interest in paid above everything else which if you figure half your payments go toward interest at the start of the loan so was nice. Stand up for yourself and don't except a lemon. For the record I bought a nissan murano and damn impressed. Of course I still have my wrangler. ..JEEP gets in the blood.
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