Used 2013 Hyundai Genesis Consumer Reviews
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Dealership Support Non-existent for A/C Problem
Marianna M. White, 06/07/2018
updated 06/16/2021
2013 Hyundai Genesis 3.8 4dr Sedan (3.8L 6cyl 8A)
1 of 1 people found this review helpful
This 2013 Hyundai Genesis was our dream luxury car. Price was excellent for the standard equipment and options, the crash results were excellent, comparable to Mercedes, and the warranty was more than any other car on the market. We purchased the car new, from a Hyundai dealership in Feb. 2013. By May or June of 2013, we had a consistent problem of the air conditioner not keeping the car cool after 2 hours of driving. The air would slowly turn to ambient temperature and very humid. The unit was not freezing up. When the car sat, turned off, for 30 minutes, you could proceed on your trip for 30 minutes before the same thing happened. We took the car back to the dealership numerous times and no problem was found. They kept the car, drove it two hours on the interstate and said they couldn't duplicate the problem. We would take a road trip and sweat! Numerous meetings with the manager of the dealership got us nowhere. We asked that the air conditioner be replaced while still under warranty and we were told "we can't throw parts at the car when we don't know what's wrong. We have to send the old air conditioner back to the manufacturer and if we send it back and there's nothing wrong with it, we are penalized." Knowing that each dealership has allowances for write offs for items that just can't be fixed, which I told the manager, he still refused to help. I asked repeatedly for some solution to a brand new car with air conditioning that didn't cool for a 6 hour trip to see family. I asked that he replace the air conditioner while still under warranty because I knew he wouldn't "throw parts at it" when the warranty ran out. Saddest yet, the manager admitted that he had no doubt there was something wrong, but he couldn't do anything until he could duplicate the problem. My honest opinion is that if he didn't admit to duplicating the problem, then he didn't have to repair it. There's no way the car stopped cooling with us EVERY time after an hour and a half of continuous driving and it would not duplicate for the dealership for THREE summers. Yes, we've taken the car in for the same problem for three summers and we now have a car that is almost 5 years old and we can't drive it more than 90 minutes! The car is out of warranty and has 39,100 miles on it. I would tell anyone, this Genesis would be the best car we've ever owned if it had a decent air conditioner. Without a working air conditioner, none of the other wonderful amenities would ever make owning a Genesis worthwhile.
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Love it!
Karen Reeder, 04/15/2017
2013 Hyundai Genesis 3.8 4dr Sedan (3.8L 6cyl 8A)
1 of 1 people found this review helpful
An awesome car for an excellent price!
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2013 Hyundai Genesis for sale near you
3 of 7 listings
- 3.8 SedanMSRP: $12,599In-stock online
- 3.8 SedanMSRP: $14,998In-stock online
- 3.8 SedanMSRP: $13,599In-stock online
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My car Phil....
Tsquared, 11/13/2017
2013 Hyundai Genesis 3.8 4dr Sedan (3.8L 6cyl 8A)
1 of 1 people found this review helpful
Really comfortable, quiet and quick enough.
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Door Liner broken within 3 weeks for New Car
suhasbhat, 10/05/2013
2013 Hyundai Genesis 5.0 R-Spec 4dr Sedan (5.0L 8cyl 8A)
10 of 36 people found this review helpful
I brought Hyundai Genesis 5.0 R-Spec on (09/07/2013). Within one month (10/04/2013), I noticed that the rubber lining on driver side door which is glued has come off. Very disappointed that such thing happened. I compare it to my 18 year old Honda Civic which has 150,000 miles on it. Honda Civic which is one third the cost of Genesis and 18 years older has all it's liners still intact. I got a reply from their customer support. Surely the reply was not drafted by a person who is in customer support but was by a lawyer because language was not apologetic but it was stating that customer misuse can lead to such problems.
Fun and Smooth, but beware of snow!
Brian, 01/04/2016
2013 Hyundai Genesis 5.0 R-Spec 4dr Sedan (5.0L 8cyl 8A)
3 of 10 people found this review helpful
I purchased this car about 2 weeks ago, and so far I'm relatively happy with it. The cabin is quiet, and the car is very powerful, making it very fun to drive. However, we recently saw our first glimpse of snow which resulted in a light dusting. Somehow, this incredible car was completely immobilized in a parking lot by a dusting of snow! I was nervous about purchasing a RWD vehicle because of this exact thing, but my fears were assuaged by the salesman and online reviews, all of which suggested that RWD vehicles have come a long way and are no longer a complete liability in bad weather. I still really enjoy driving this vehicle, but wouldn't recommend it for anyone who wants to use it as their primary vehicle where you may see even a little snow or ice.
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