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Used 2018 Honda Pilot Touring 4dr SUV w/Navigation and Rear Entertainment System (3.5L 6cyl 9A) Consumer Reviews

3.1 out of 5 stars
8 reviews

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3 out of 5 stars

Going into "park"

Richard Baker, Palos Verdes Peninsula, CA, 06/25/2018
Honda Pilot Touring 4dr SUV w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
108 of 116 people found this review helpful

Bought this Honda Pilot Touring in May of 2017 and this morning when my wife left the garage, she told me she couldn't get it to come out of "Park!" I tried it and had the same problem. After starting, and with foot on the brake, I put the transmission in "drive" and when I let up on the brake the transmission immediately went to ""Park.' I tried "reverse" with the same results. After shutting down the engine and starting again the transmission continued to revert to "Park" every time it was put in either "drive' or "reverse." This went on for several cycles and we were ready to call a tow truck, since the car had been backed into the street. Finally, after shutting down the engine for about the fourth time, the transmission went into "drive' and "reverse" normally. Now I am worried that this might happen again under dire circumstances such as trying to move the car in an emergency. I will be taking it to the dealer to see what can be done but I don't want my wife or I driving a car that we can't trust. We've had several Hondas over the years and have found them very reliable but this is not what I would call reliable and needs to to be corrected.

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3 out of 5 stars

poor decision

John, Murfreesboro, TN, 12/15/2018
updated 12/28/2020
Honda Pilot Touring 4dr SUV w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
17 of 18 people found this review helpful

Traded in a Infiniti QX60 was a bad decision. The Pilot looks great in blue but you can only get it with the lighter seats which blue jeans will dye the light seats. The leather seats feel cheap but the leather is nice but the narrow right arm rest will put your arm to sleep. The Pilot rides really smooth on the interstate but on hills loses power and downshifts to hard while in cruise control to maintain speed is aggravating. Sometimes mine won't start cannot find out why and it even happened at the dealership? Twice while running it didn't go into gear once while in a car wash once in a parking lot, there is a procedure for car washes. The engine turns off when stopped at a light does not bother me but drives my wife nuts, there is a button to push to turn it off but you have to do it EVERYTIME you start the Pilot. If you like go through a yield sign where you have to slow down but not stop when you give it gas it hesitates, real bad, I sometimes have the peddle floored then it jumps into action really aggravating. We were warned about the transmission during the sale now I understand. This would be a great SUV with a CVT transmission. ## Update, on long trips very comfortable but with the cruise on it takes to long for the transmission to catch up when it catches the car in front of you when it slows to match that cars speed when you pull out to pass that car it just sits there, aggravating and dangerous. Drivers right arm rest not big enough, my arm falls asleep after awhile on trips. You have to read the book before going to a car wash can't remember what you have to do and that's the problem. Back hatch not adjustable that is a problem for me, hits the garage door have to back in the garage to prevent this. It does get good gas milage on the highway, I drive as fast as the road allows around 78-80 when possible it gets an east 24-25 mpg. I will pay this down and trade it as quick as I can. 2020 Dec. just came back from Oklahoma runs great on trips on flat land but on hills not geared to keep up the set speed on cruise. Still has problems with the transmission, probably the computer not knowing what gear to go in meanwhile your sitting there with your foot on the floor and not moving in the middle of a intersection. Arm rest still to small, was going to buy a bigger one off the computer, they make them for a pilot but this is probably my last trip in it.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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3 out of 5 stars

1 month and 400 miles in

Bill, Austin, TX, 03/25/2018
Honda Pilot Touring 4dr SUV w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
17 of 20 people found this review helpful

We’ve been in the car a month and took a trip to San Antonio and back for Spring Break. We’ve never owned any car model that was equipped over base models i.e. power windows and locks. We are somewhat savvy with new electronics. That said the dealership (Vandergriff Honda) assumed we got enough of a briefing at the delivery because they forgot us after that. The rear entertainment took over all systems and we had heck figuring that out for ourselves. There are 4 screens for apps and widgets but the system doesn’t allow any or there are none available. I checked forums. Apple CarPlay is the only option that works. Changing from radio channels to navigation on CarPlay needs to be done by a passenger for sure. Lane Keep is taking some getting used to and the new cruise control isn’t built with Texas traffic in mind. You have to set options like door locks and auto lock for each remote. The mirrors are included in seat memory despite what the salesman says. We still really like driving the car though.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

Great Escape

Art, Houston, TX, 02/20/2018
updated 02/26/2019
Honda Pilot Touring 4dr SUV w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
17 of 21 people found this review helpful

The Car is "great". We are still learning all the technology in the car. The only downside is the auto engine shut off. The auto shutoff is really weird. We don't like the roughness in the - on/ off - function. The system can be shut off but will come on with each engine start. Have had the car for a year but the AUTO SHUT OFF just sucks. Hope Honda programs the AUTO SHUT OFF system to stay off.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Once you go SUV you never go back

Sy T, San Diego, CA, 07/30/2018
Honda Pilot Touring 4dr SUV w/Navigation and Rear Entertainment System (3.5L 6cyl 9A)
3 of 4 people found this review helpful

I used to have the MDX and GLE 350 for many years. I had a lapse in judgement and got a plug in Prius for the last 5 years. I could not wait to get back into a SUV. I like to try new cars and although I loved the MDX I wanted to change it up. I was pleasantly surprised with the Pilot. It has all the creature comforts I want with out the price tag. Being that it is a Honda also gives me the peace of mind to know it’s dependable. The car is very roomy and I love the side camera. I wish the moonroof was a bit larger and the armrests on the front and passages side seem cheap but everything else looks great. The pickup on the touring 9 spear transmission is a bit jumpy but I’m fine with it. Overall I love my new car and can’t wait to have many years of fun road trips!

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