Used 2016 Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A) Consumer Reviews
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Solid performer. Distractive, woeful electronics
J. Lawrence, Broken Arrow, OK, 08/02/2016
Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
32 of 32 people found this review helpful
If your a looking for a large, roomy family-orientated SUV that handles well, looks good, is comfortable to travel in and gets surprisingly good mileage for its size, look no further. However, if electronics are your big thing then let me tell you they were designed by people who probably did not have to ever use them- so they let "concept" get ahead of "usefulness" and the result is an electronics package that is distractive to the driver to use, and frankly plain dangerous on the road for that reason. Simply put, you have to look at the large and gorgeous display a few extra seconds (too long) to find anything, taking your eyes off the road for an extra 2-3-4 seconds which is sure to produce some bad accidents. They stuffed everything but the kitchen sink on that display. Too much information crammed in one place. Considering that these geniuses for some ethereal reason put Apple Carplay in their other cheaper vehicles, but not the high end Pilot is beyond bad decision-making, it is just plain dumb. I love the car (IT'S A GREAT VEHICLE), I say that having owned it nearly a year, and it replaced my recent model LEXUS RX which was smaller, got worse mileage, had no 3rd row seats, and cost about $12k more, with a front end that looks like it just sucked on a lemon (the Lexus, not the Honda)-- everything about this SUV is GOOD NEWS- except- this distractive and poorly designed entertainment center.
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Infotainment system is a disgrace!
Dean Owens, Goffstown, NH, 12/29/2015
updated 01/02/2018
Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
64 of 68 people found this review helpful
1. No Android Auto or Apple CarPlay. Honda won't even tell owners why their $40,000+ flagship doesn't have these features when their Accord & Civic do. Honda ignores all inquiries regarding this. 2. Incoming or outgoing Bluetooth phone calls are dropped if either right or rear camera is started; as in lane change or reverse gear. 3. Bluetooth voice commands are very unreliable. 4. USB audio fails to start 1 out of 4 times on ignition turn on. 5. USB audio status not saved; restarts at 1st folder if ignition turned off. 6. USB audio has no Pause or Play buttons. Update: Honda has not corrected any of the infotainment system issues. I have been asked several times if I wanted a Honda Rep. to call me regarding these issues and I have indicated that I would; so far, no call or email correspondence. My review stays the same "Infotainment system is a disgrace!" Update June 29, 2017 My review stays the same "Infotainment system is a disgrace!" None of my issues have been addressed. Update Jan. 2018 My review stays the same "Infotainment system is a disgrace!" None of my issues have been addressed. There have been no noticeable improvements.
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clunking on front wheel
Cisco, Woodbridge, VA, 06/29/2016
Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
13 of 13 people found this review helpful
We bought the vehicle almost a year ago and about 2k miles into owning starting getting a knocking sound when reversing. Took to Honda multiple times and no issues found. Took it in today mind you vehicle has 12k miles. Now they are saying brake pads are moving back and forth and thats what the sound is. I asked them to fix and they said there is no fix its not mechanical issue either so wont be covered. Not very happy with it since you buy Honda for reliability and I understand no one is perfect but to not fix the issue is pretty upsetting.
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Loyal Honda Owner
JW, Las Vegas, NV, 11/11/2016
updated 05/17/2021
Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
17 of 18 people found this review helpful
I love my new 2016 Honda Pilot EX-L AWD. It is powerful and accelerates very nicely. It looks great and handles well. It is comfortable and I love having the sun roof or moon roof, or whatever you call it. This is my second Honda Pilot, I traded my 2004 Pilot (180,000 mi) in for the new one. I also own a 2014 Honda Accord (wife's car). I find that Honda's are well built and reliable. I love the amount of room my new Pilot has, and I love the features of raising and lowering the last row of seats. It handles well, has lots of room, and I love driving it. The down sides are the visibility out of the windows for some reason seems difficult when I am checking traffic during freeway driving and changing lanes. I love the side and backup cameras but hate the fact that "objects are closer than they appear". That is certainly a true statement and if you ask me it takes away most of the advantage of having the cameras. I do find it difficult to look at the screen when changing lanes, I have too much around me to watch and keep track of and rarely have the opportunity to safely look at the monitor long enough for it to be a benefit. So it doesn't provide me much advantage while actually driving but I like it at stop lights and situations like that when I am sitting still and want to see my blind spot on that side of the car. I only use the back up camera to see what is behind me before I start rolling backward. If you try to use it to see where you are going while backing up you will most likely run into things because you will close in on stuff terribly fast. However, the back up camera is a big help in parking lots to see if cars are coming down the isles from left or right before backing out of your space. Controls: I hate... hate... hate... the fact that there is no volume control knob. I thought it would just take some getting used to, but no! I WANT IT BACK!!! Instead of glancing at the knob while reaching for it, and returning my eyes to driving while I adjust things by feel and sound, I have to maintain eye contact with the touch screen on my dash far too long to adjust the volume or to mute the radio. The eyes have to watch the screen while adjusting and I find it and unsafe distraction. I hate that with a passion. Huge down-side and should be brought back. I will never buy a future car that has no volume knob and I hope Honda is listening. The other part about that is trying to adjust something on the touch screen when you turn on your right hand blinker. The right side camera view activates and your touch screen disappears in the middle of you tapping on the screen. Very frustrating. This also happens if you are in the process of making a phone call. Blinker on, phone call stops. Frustrating. By maximizing the touch screen technology they've removed some important tactile abilities of driving and overloaded the visual and mental aspects. For the same reason I would never purchase an automobile that removes the gear shift. My version of the pilot has the gear shift, but I noticed the Touring model doesn't. I would never buy a model that removes the tactile sensation of dropping the car into drive without looking at it to make sure it is in "D". I believe the traditional gear lever method that auto stops at "D" when pulling downward (or backward) on the gear shift provides more error-proofing than the simply feeling for buttons and choosing the proper direction like is found on the touring model. The button method relies upon making the correct visual choice every time, whereas the gear shift method is more of an automatic muscle memory process rather than a decision process that the buttons cause. Again, the tactile ability is removed and adds more visual and mental distractions for the driver. Since I made the purchase I have driven a lot of personal trips for pleasure and visiting family. As of May 2017 I have put 14,000 miles on it, in all kinds of conditions including Montana in February and Colorado in April. I've driven it in heavy snow, rain, sleet, fog, wind, etc. Every weather condition that makes driving a challenge and it handles beautifully. It is an AWD and from here on out I will own nothing else. AWD is definitely the way to go. UPDATE: 11/15/2018: I've now driven my Pilot 35,000 miles. I do city driving everyday going back and fourth to work, but on weekends I travel a lot to neighboring downs and states to compete in my past time sport. I still love my Pilot for all the reasons named, and I still have disappointments for all reasons named. My opinion have not changed and experiences have not changed. A very good automobile that suits my purposes greatly, with a few annoyances. I love having an AWD, definitely worth the extra money!
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Transmission issues and temperature issues
frustratedminnesotan, Hopkins, MN, 02/04/2016
Honda Pilot EX-L 4dr SUV AWD (3.5L 6cyl 6A)
14 of 15 people found this review helpful
I purchased my 2016 Honda Pilot in September 2015 and did not notice transmission issues or temperature issues at first but they have steadily increased over the months. I now have owned it for almost 5 months and have brought it in to be serviced twice due to transmission and temperature gauge issues. I am so disappointed with the lack of support from Honda regarding their transmission issues. My Pilot does not accelerate properly, in fact I have to push hard on the pedal for it to accelerate and it shifts at the incorrect times and causes me major issues when driving up hill or on the interstate. My local Honda dealer had a tech drive it and he said he felt the issue but could not fix it since the "computer" found no issue with the transmission. That is completely unacceptable. I am also having issues with my Pilot not properly warming up on cooler days and the heated seats are a joke. The heated seats do not warm up properly and the temperature is no different for the Low or High setting. Again, this was reviewed by my local Honda dealer but was told once again that they could not fix it because the "computer" could not find anything wrong. Again, unacceptable. I now have another appointment scheduled next week to have my cruise control fixed since that has now stopped working as well. I plan to turn in my Pilot next month if all of my issues cannot be resolved.
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