Now, despite the fact that I've worked for Ford for about 5 months now so I had a lot more time to study the car without being pestered by car salesmen. Now having said that, I had plenty of time to study this car and make a well informed decision. I've owned the car for about 2 months now, have put about 1800 miles on it and still catch myself looking back at the car when I get out. It's an extremely impressive, stylish, and agile car. This car never ceases to impress. I've been a Honda car owner all my life but after doing hard research, driving different vehicles for a couple months, and seeing different features, the Fusion rose above the rest.
Titanium 4dr Sedan AWD w/EcoBoost (2.0L 4cyl Turbo 6A)
So, I have had my 2014 2.0 AWD Fusion for a little over a year now. I purchased it as a highway crusier for work and because of the advertised fuel economy. I also rent quite a few cars as well for work to balance out the mileage but still managed to put 24k miles on my car in 1 year.
What I like:
The car is very comfortable and quite to drive over long distances. My favorite part would be the front seats. I like how they are contoured and support my back while driving. The car is also very quiet while driving. The stereo is also sounds quite nice. The trunk in the car is huge and I have been able to haul all kinds of stuff that I have not been able to put in my car before. Also, the backup camera/sensors are quite nice and convienient.
What I do not like:
MPG: The MPG is no where near what Ford claims. I mentioned earlier that I rent quite a few cars for work and I almost always hit the EPA rated highway mileage or I am close to it. With the Fusion (EPA rated 31 MPG) I am lucky to hit 28 MPG on the highway, 25-26 is typical and I have even seen as low as 22 MPG. Needless to say I am very disappointed. I have even tried overinflating the tires by a few PSI to see if that helps to no avail. Premium gas also does not make a difference.
Transmission: The transmission is probably the worst that I have driven. The common hard shift between 2nd and 3rd is almost always present and the dealer said this is all operating within specification according to their computer (I saw this with my own eyes while driving with the technician). Now, if I put the car into sport mode and let the car shift on its own it feels like a rookie manual transmission driver. It constantly jerks while down-shifting and up-shifting. This also raises concerns with long term transmission reliability as the shocks to the transmission cannot be good in the long term.
HVAC: The automatic HVAC controls just pain do not work well, especially in the months where heat is required. What happens is that after car warms up and the cabin temperature it starts blowing cold air. Now, why would anyone want that? Also, the fan controls do not go to a low enough setting when controlled manually.
Tires: Not a problem with the car but Ford put poor tires on the car for snow traction.
Engine: Like other reviews of the 2.0 Fusion, the car seems underpowered for the engine rating.
Windows: It is not possible to just put the driver's window down on its own and drive. If this is done there is a horrible buffeting (this might not be the best term to describe this) that happens inside the cabin. The manual even calls this out and the solution is to open another window. This just shows poor engineering on Ford's part.
Sync: This is not so much an issue with Sync but more so with any car with touch controls and not real buttons. The controls do not have a place in a car. Tactile buttons will always work better. You can reach over and feel your way around and find the control without hitting 5 other things at the same time. The same goes for touch screens. It forces you to be very precise and that means more time with eyes not on the road. I know there are the steering wheel controls and the arrow buttons are not responsive enough and it still means time with eyes not on the road to follow the screen by the speedometer. I will avoid any vehicle with touch controls in the future.
Visibility: The A and C pillars are quite large and do hamper visibility. More than most other cars that I have driven. The rear view mirror also does not adjust enough for my liking. I just cannot tilt it high enough for my liking and I have the driver's seat in its lowest possition.
Final thoughts: I would not buy a Fusion again. I am not going to sell it as it does not make financial sense but I am not going to buy another.
I have noticed over the past couple of months that I am having a problem with a waxy material running down over my headlights. I had the service manager from the local Ford dealer take some pictures and send them to Ford Canada. I did not hear of any results until a number of other new Ford owners started coming in with the same problem. It is a problem that is not unique to the Fusion, but is apparently happening to several 2014 models. After a few weeks and several phone calls to the dealer they informed me that Ford is using this waxy material as a form of rustproofing on the inside of the front fenders. When the temperature goes up this stuff is melting and running down over the lights.
I test drove quite a few cars before I bought my 1 owner 2014 Fusion Titanium with 25,000 miles on it (still under Ford's 3/36000 warranty) for a killer price. The car was very comfortable, peppy for a 4 cylinder and has a nice ride. The car performed well on my test drive and when I picked it up to take it home and about 20 miles from the dealer I bought it from it began behaving erratically, losing power and then shifting back into gear before the little wrench lite came on telling me to get to a dealership quickly. (The used car dealer I bought it from has been far more supportive than Ford and even offered to return my money and sell me something else while they deal with Ford, but I really liked the car and foolishly opted to deal with Ford myself) I arrived after the service department had closed so I asked about a loaner to get me home. I was told service has the loaners and they're closed. They helped me find the number to a car rental place, but the only one open was about 15 miles away and didn't deliver. After resigning myself to the fact I was probably just going to sleep in the car in the lot until morning and telling the supervisor the same they freed up someone to drop me off at the rental car place. I wish I had thought to just take a taxi home, but I was pretty stressed and frustrated and wasn't thinking as clearly as normal.
The next day the dealership called and said 5th gear is out, but it's covered under the warranty. Great! Then came "It may take up to 30 days to get parts". I specifically asked and was told this car is not one of the ones affected by the transmission recall. They asked me if I wanted it fixed or if I wanted to take my car with no 5th gear. Hmmm, think I'll wait for it to be drive-able again rather than risk getting stuck on the side of the road. I authorized them to start the repair and asked again about covering a rental or loaner and they said they would have to pull the transmission first and break it down to figure out what they needed then Ford would decide whether or not I get a loaner or rental approved. They said it would take two days for the removal and breakdown. When I followed up they asked for two more days. When I followed up again they couldn't even tell me if they had pulled the transmission yet and asked me to keep my rental for 3 more days, probably on my dime, while they worked on it. So after having the car a week they apparently have done an initial diagnostic and nothing more. Wishing I would have just taken my check back at this point and bought something else as I have dwindling faith they will manage to get it fixed correctly any time this month.
I only have approx. 22000 miles on her.
I am getting 19-23 city and approx. 31 hwy.
The car drives as if it was much more expensive, very quiet and smooth. A
lot of car for the money.
Many compliments from people.
Front Passenger seat sits to low, I would order the next one with a pwr. passenger seat. Not a rattle to be found, and all the electronics work as they should.
Over all, I am very satisfied.
I almost bought a Toyota Camry, until I drove this car.
The Fusion is much more car for the money