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Used 2019 Cadillac XT4 Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A) Consumer Reviews

3.0 out of 5 stars
5 reviews

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1 out of 5 stars

2 Transmissions in 3 weeks

Ralph Burke, Medford, OR, 01/16/2019
updated 07/20/2020
Cadillac XT4 Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A)
116 of 130 people found this review helpful

1st transmission went out after 200 mile on vacation. Got the car back after 2 weeks. Had the car 1 week and transmission problems again. Car was a lemon. Out of the 58 days we own it was in the repair shop 49 days. Cadillac did buy it back. The dealer and Cadillac were not helpful with any out of pocket expenses we incurred. Poor customer service? Worst car I have ever purchased. The dealership was also the worst I ever had. It's ok because I went back to Ford Edge and Butler Ford in Ashland is great 7/16/2019 Worst car buyer experience and I purchase car about every two years. The dealer was not truthful and Cadillac would not help me. I did purchase a 2019 Ford Edge from a great dealership that has given us good service.

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1 out of 5 stars

Turbo

Disappointed Frustrated , Austin, TX, 05/27/2020
Cadillac XT4 Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A)
17 of 18 people found this review helpful

XT4 well heard a noise, took the truck to dealer at the dealer they where not able to find the problem 2 weeks in the vehicle still in shop they realized it had to do with the turbo. In which the service manager stated the part does not exist !! What? how can you make a care and not have replacement parts? They gave me my car back and stated it was safe to drive as I was driving the car down shifted from 40 to 30 MPH. I took the car back same day they mentioned OH yeah your timing belt is off not working I was told by service writer the car should have never been sold. 4 months later still no car no resolution to the turbo , engine, timing thing frustrated !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Will never buy another Cadillac product ever Director of GM service said we can buy back your car, however we can't ..I am really afraid of driving this car .

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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5 out of 5 stars

Perfect Ride for the Pacific Northwest

BDP, Ferndale, WA, 12/17/2018
Cadillac XT4 Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A)
19 of 22 people found this review helpful

Traded an ATS for the XT4 to get a little more cargo volume, but with the same footprint. The powertrain is state-of-the-art with a BAS stop-start, cylinder-shut-off, turbo, DOHC, direct injection, 9-speed transmission and in my case, AWD. Interstate driving at 70 mph gives a repeatable 30 mpg, wind and tire noise are very low in the cabin, the XT4 is not pushed around by the grooves from studded tires in the highway, and AWD is perfect for drives in the Cascades. Nicely styled interior, comfortable seats, the new CUE system is intuitive and when it is cold, I love that the heated steering wheel and seats turn automatically.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

First Caddy ..... and I like it !

Kenny Solov, Mashpee, MA, 02/26/2019
Cadillac XT4 Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A)
16 of 20 people found this review helpful

A bit a apprehensive to purchase my first Cadillac, in fact my first GM product. Like many of my generation growing up in the 80’s we were told, and experienced superior reliability from the likes of Honda and Toyota. And we dreamed of stepping up to Lexus and Accra when we had made it. So I drank the koolaid, owned them all with a few German marks thrown in as well. I was bored stiff. My XT4 has attitude that the Japanese could only dream of. The exterior shouts individual here. The interior is plusher and in my opinion more soothing and refreshing. Now I know some folks want to keep their boy racer fantasies alive, but know what ? I grew up and so did Caddy.

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4 out of 5 stars

wife loves it

Bill Carroll, Butler, NJ, 04/16/2024
Cadillac XT4 Luxury 4dr SUV AWD (2.0L 4cyl Turbo 9A)
1 of 1 people found this review helpful

me, i don't fit behind the wheel, but my wife loves driving it.. not for a large person

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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