Used 2020 Cadillac Escalade Consumer Reviews
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We have a limited number of reviews for the 2020 Escalade, so we've included reviews for other years of the Escalade since its last redesign.
POS
Wade Edington, 11/03/2019
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
31 of 32 people found this review helpful
I’ve had my 2017 CPO Escalade a little over a year now and it has been in the shop numerous times for various things for a total of almost 2 months. So far the transmission completely died (on day 1 of ownership, I didn’t even make it home from the dealer), the motor mounts had to be replaced, I continue to have transmission shift problems (but according to the dealer, they are 100% normal), brake problems, electrical problems, various rattles and squeaks, the front end collision prevention system no longer functions. I like the car but wish they would just give me a different one, mine is cursed.
A Roll of the Dice, Nice surprise!
SPORTOURISTA, 07/04/2017
updated 01/05/2018
2017 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
41 of 44 people found this review helpful
After driving foreign SUVS for over 20 years (mostly German), this time I decided to try something different. I wanted more room, larger towing capacity, 4WD/AWD, and a nicer interior. After 2000 miles in an ESV 4WD Luxury, a new surprise emerges everyday. It has a beautiful interior, nice fit and finish, tons of electronic safety features and the oft-criticized CUE infotainment system. I am pleased and surprised with the ride quality of the suspension and 22" wheels. The sophisticated electronically controlled shock technology may be the reason. I have not found the CUE system overly complicated. There is a lot to learn here, but most of the controls seem logical and useful, if you are patient and read the owner's manual. The interior's low noise level is impressive as is the standard Bose designed sound system. A big surprise is the weight of this vehicle of this vehicle compared to its European competitors, ie., the M-B GL series and the large Range Rover. They all weigh in the 5700-6000 lb. range. Cadillac has used a lot of aluminum and lightweight high strength steel based on my research. I like the ability to run less expensive regular or mid-grade gas, (which is acceptable) although premium is recommended. Mileage so far has been slightly less than the EPA estimates. So far I have only towed my 6000 lb. boat for about 200 miles. The torque and H.P of this model's drive train seemed unfazed with the task. And the room in the rear cargo area is huge. This is a large vehicle, but it doesn't feel that way from the driver's seat or in its handling prowess. It also has a very tight turning radius. So what is there to not like? Keeping in mind the concept of this vehicle and the reason I bought it, I haven't found much to dislike yet, but I'll keep looking. Most owners that I have talked to, love their vehicles and without hesitation would buy another one. Enough said!
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Transmission is horrible
Lindsey Clark, 09/25/2017
2017 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
46 of 51 people found this review helpful
I feel unsafe in this car. It jerks or lunges on me at a stop or slow speed at least once a day. The dealership has had my car 7 times and has not fixed it yet. I filed a lemon law complaint.
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Awesome SUV when not in the shop
Brett R, 11/05/2018
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
31 of 34 people found this review helpful
Pros: Great looks, smooth ride, great handling (like a sedan), comfortable interior. Cons: Reliability is now a concern with two major issues in under two years. 1) Instrumentation dashboard went out completely after about 1 year so you couldn't see your speed, gas tank, or any of the vitals. Unfortunately this happened while traveling out of state. 2) At just under 2 years, Escalade is now in the shop for an issue where the transmission lunges and makes a noise. TBD but Cadillac thinks it is a transmission issue. I'd be OK with minor nagging issues but for the priciest car I've ever purchased I shouldn't have major issues and I'm disappointed. In addition, not a huge fan of the entertainment interface. Too complex and not user friendly for simple things like volume control (stick with knobs vs. having to swipe left to right).
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truly a great luxury suv
Patrick R. Blasz, 11/14/2017
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
20 of 22 people found this review helpful
We purchased this vehicle in july 2017 and have put 6K miles on it. The mpg can easily exceed the epa (needs to be dismantled) estimates. The best is 30.7. You will read much by the professional motor media, about the same caliber of journalism as the rest of the media, parroting that the ride is harsh. Utter nonsense. These people are checking with one another to see what the consensus while be. Disregard them. We have purchased a range rover and the Escalade is a nicer vehicle in many regards. The solid rear axle is advantageous for the high tow rating. While the RR has better off road capabilities and is a wonderful vehicle, the Escalade has other attributes to stack up to any large SUV. Cadillac has done a wonderful job with this vehicle. We purchased it over the competition for the third row seat and the retractable running boards. These running boards are far far better than any fixed running board. So, forget the "professional" reviews, try it, you will like it.
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Too Hot!!!!
Unhappy buyer, 08/06/2017
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
26 of 30 people found this review helpful
I bought a new 2017 Cadillac Escalade in April and I've had it 6months for one month it had been in the shop for the same issue 3 times. Dealership keep giving me the run around with an answer. Air condition stopped working. First two times reports of faulty freon this time they have no clue. Won't replace my brand new car but can't find the problem. I would suggest BMW X5 which I should have bought in the beginning now I'm stuck with this clunker
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2017 Escalade ESV
Mike, 04/13/2021
updated 10/15/2021
2017 Cadillac Escalade 4dr SUV 4WD (6.2L 8cyl 8A)
6 of 6 people found this review helpful
Update: after all attempts to repair and keep up with the continued and fustrating need for repairs and the repeated problems, Cadiallac offered no assistance other then saying "we are sorry". I have sold this vehicle and will not be returning to any GM brand in the future. Nice vehicle, horrible reliability. Working on the third transmission and still not shifting correctly. NAV screen cracked, DVD stopped work and repaired/replaced 7 times, water leaked through the roof seals, heated seats not working, cam shaft and lifters replaced, center console lid replaced from misfit, power seat switch failure 4 times, rear shocks replaced, MAP sensor failure, rear wiper failed, steering column shifter cover repair 3 times, entrance lights replaced three times, and the worst was power pedal failure that moved pedals forward while vehicle was in drive. Less than 40000 miles. Waiting on parts for the next round of repairs for the past six months. I WAS a GM person but the value and quality just isn't there anymore, only me at the dealership requesting more repairs. Please check the internet and research before purchasing and good luck. Nightmare is coming to an end Ordered a new Lexus yesterday.
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2017 Cadillac Escalade ESV
VG, 04/26/2019
2017 Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
17 of 20 people found this review helpful
Run from this car!! It is the biggest piece of crap we have ever owned! Car is less than 2 years old with 18K miles on it. Car was in shop 2 months ago for a "bent engine rod" and now car is in the shop AGAIN for "knock sensor" not to mention issues with traction control going on and off by itself. Buy or lease something else as this is by far the WORST SUV we have ever owned. Should of stayed with our Infinity..
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Very dependable, smooth ride and many compliments
Jim H, 03/18/2020
updated 03/21/2022
2019 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 10A)
8 of 9 people found this review helpful
We own a premium and love everything about it. We lost count on the number of people that came up to us saying it was the sharpest one they've seen. We have the Bronx Dune Metallic with chrome wheels.
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2018 Escalade SUV
KJW, 05/21/2018
2018 Cadillac Escalade Premium Luxury 4dr SUV (6.2L 8cyl 10A)
10 of 12 people found this review helpful
Ride is very comfortable and power is great. Instrumentation is very good. No need for platinum options.
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If you like the size and comfort it’s amazing
Ryan, 01/05/2020
updated 07/08/2020
2019 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 10A)
7 of 8 people found this review helpful
I wanted to buy a Tahoe, but fully loaded it just didn’t have the same quality and performance that the Luxury Escalade did. The all digital dash, camera rear virw mirror and 6.2 liter V8 weren’t available in the Tahoe. I truly love the feel and roominess of this vehicle. 1 year later, I love it even more. It’s really been holding up well, I like the vehicle more today than the day I bought it.
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Worst Vehicle We Have Ever Purchased
Maria Almeyda, 01/31/2019
2018 Cadillac Escalade 4dr SUV (6.2L 8cyl 10A)
22 of 29 people found this review helpful
This is our fourth and last Cadillac or GM vehicle. The Escalade is a horrible vehicle. The transmission does not shift properly. In fact, the dealer replaced the original transmission at 3000 miles. The mounts have also had to be replaced as well as other parts. The controls are difficult to maneuver. Cadillac customer service in Detroit is the worst anywhere. They never acknowledge any problem, do not attempt to repair anything, and then ask you if you are satisfied. We are in the process of having our arbitration hearing as part of the lemon law process. The Escalade has been at the service shop for almost 60 days over six visits in just 11 months. Do yourself a favor and listen to the reviews. Do not buy or lease an Escalade or any GM product.
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Awesome SUV
James, 01/29/2022
updated 01/31/2023
2019 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 10A)
4 of 4 people found this review helpful
This is an awesome suv .. You truly do feel like king of the road it's one of the best looking suv on the road also..The 2019 technology may be a little dated compared to it comparators, the 2021 model finally caught up.. I've zero hesitation in buying a used 2019 certified cadillac cadillac escalade .
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My Best Caddy Ever!
Al Lentz, 01/28/2020
2019 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 10A)
6 of 7 people found this review helpful
Having owned to previous Escalade's I pretty much knew I would love this model and I do. All the necessary bells and whistles. Great ride and looks are epic....a real head turner in black with the snowflake chrome wheels! Love it!
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Nothing can be finer than riding in the best
John Barbee, 11/17/2018
2018 Cadillac Escalade 4dr SUV (6.2L 8cyl 10A)
8 of 10 people found this review helpful
Forget the bells and whistles on the Cadillac, or any other full sized SUV. Drive the best. The 2018 base model Escalde has everything you need for the open road!
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Forget the rest and drive the BEST !!!
Bob Thompson, 03/24/2019
2017 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
5 of 6 people found this review helpful
This is my second new Escalade, 10 years apart. The ride is so much improved from the 2007 to the 2017. Both of my Escalades have been the Luxury model as they have the same seats, suspension, inflatable front and side air bags, 22" wheels and tires, power folding third row seating, good looking LED exterior headlamps and tail lamps, entertainment qualities, and quiet ride, that are included with the Premier and Platinum series, but cost thousands of dollars less. They are beautifully styled, with easily recognizable tail lamps that are stylish, as well as highly visible. From the new grille, new dash, large back-up camera screen, front and rear parking sensors, to the puddle lamps on the bottom of the exterior mirrors, Cadillac's engineers remembered to include everything that they would want, if they were shopping for a new SUV. Drive one today and you will see that I am right.
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POS
Wade Edington, 11/03/2019
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
5 of 6 people found this review helpful
I’ve had my 2017 CPO Escalade a little over a year now and it has been in the shop numerous times for various things for a total of almost 2 months. So far the transmission completely died (on day 1 of ownership, I didn’t even make it home from the dealer), the motor mounts had to be replaced, I continue to have transmission shift problems (but according to the dealer, they are 100% normal), brake problems, electrical problems, various rattles and squeaks, the front end collision prevention system no longer functions. I like the car but wish they would just give me a different one, mine is cursed.
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Love my Escalade!
Janice, 11/18/2020
2020 Cadillac Escalade Luxury 4dr SUV (6.2L 8cyl 10A)
5 of 6 people found this review helpful
The Escalade is so well built and so solid and all the features are wonderful! It is such a wonderful smooth ride too.
Protection plus
Protection, 01/31/2018
2017 Cadillac Escalade 4dr SUV 4WD (6.2L 8cyl 8A)
4 of 5 people found this review helpful
The sloped rear cargo area is terrible things fall over and slide back plus much floor space was lost when compared to prior model. Electronics very confusing most of what you need whil driving you have to take your eyes off road to find.
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Flashy Caddy!
Gina L. Rininger, 06/05/2019
2019 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 10A)
8 of 12 people found this review helpful
Find what you want & like....don't compromise just because the Dealer says its a "good deal"!!
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Was not a Cadillac person
Robert, 12/27/2017
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
8 of 13 people found this review helpful
I had dabbled in Cadillac and had a Escalade before, but when it moved in to the big baller/rap/gangster arena it was not a car for me. I am a conservative person and I did not want to be associated with the image. However, the new design caught my attention, no artificial gills and a really nice looking SUV. I don't mind the truck frame lineage, I like the durability and toughness aspect of the design. I really bought it to carry around my grand children and I want them protected. However, it is entertaining and I really like driving it. The price of entry is steep, but the look of the Tahoe or GMC versions did not visually appeal to me. I like the way this SUV looks and I feel good driving it. I could have bought any SUV, but I am a guy and this one appealed to me. I have had no issues and have about 10K miles on the truck.
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Can't let go
Barnbrook, 11/15/2019
updated 05/30/2023
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
2 of 2 people found this review helpful
You should know that you (probably) only live once. If so, live at the highest level that you can afford. Good luck if you want to buy a 2021 Escalade.
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Best of the best!!!!
Eddie, 12/28/2021
2017 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
2 of 2 people found this review helpful
This is my third Escalade, 2004, 2012 and now this 2017. Best vehicle period!!!! The styling, the handling, the quietness while driving, the sound system - what isn’t there to like about these SUV’s? Sure some may say the cost of gas - get over it, if you’re looking to buy one of these or any V8 then gas should be the last thing in your mind. I will never drive anything else ever in my life - if you’re thinking of getting one, get it. New or used even if you see one with 100k miles on it. Buy it, but do get an extended service contract if you buy one with that many miles just to be safe. I love my Escalade I promise you’ll love yours too!!!!
Bought the 2018 Escalade ESV
T. Kuld, 11/13/2022
2018 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 10A)
2 of 2 people found this review helpful
Great vehicle as far as options and comfort however after driving a few hundred miles I feel a shudder in the transmission and after doing research I see that this is a common issue and the only fix is to replace the entire transmission and torque converter.
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Best vehicle ever. The platinum ESV
Jaime, 08/11/2019
2019 Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 10A)
4 of 6 people found this review helpful
Plush.from model below night and day
Worst 2017 Cadillac Escalade ever
Laura Ramirez , 08/04/2021
2017 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
1 of 1 people found this review helpful
I purchase this Cadillac Escalade used about 2 months ago in the short little test drive that you have with it you don't realize once you purchase it the transmission issues where it lunges when you stop when it's in park it wants to go the cue system screen stays Frozen up it's not cracked but it doesn't want to work so when I called Cadillacs main number and spoke to someone and spoke to the dealership in Spring it's not their problem because there is no recall so there is a civil action lawsuit the second one for the cue screen and I guess I will have to file a lemon law before this car actually hit someone. I also have a BMW X5 that I love no issues no problems had a Mercedes before that will never go back to a Cadillac again. I suggest no one purchase a Cadillac way too many issues and they don't want to fix them
So far so good
John, 02/13/2024
2017 Cadillac Escalade Luxury 4dr SUV (6.2L 8cyl 8A)
1 of 1 people found this review helpful
This is my second Escalade. Traded in my last 08 Escalade with 240,000 plus miles on it. It still ran great when I traded it in for a 2017 Escalade. I’m pushing 150,000 miles and so far the only issue was the touchscreen stopped working and it was out of warranty. I ordered another one from an after market company for about $150 and changed it myself. Problem fixed.
Feel like CIA
Larry Smith, 12/07/2022
2019 Cadillac Escalade Luxury 4dr SUV (6.2L 8cyl 10A)
1 of 1 people found this review helpful
Ride is a bit rougher than I expected. Hate the touch buttons cue infotainment system. Lag in response sometimes no response to input. Far rear seating good for kids only. Gas consumption Iol we’ll say it’s thirsty. After all that I still love it. Motor is strong it’s beautiful to look at. Comfortable enough for 4 adults and 2 kids. Leather and wood grain look and feel premium.
2017 Cadillac Escalade
James Ray, 11/28/2017
2017 Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
1 of 3 people found this review helpful
It's amazing car
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Huge car but little internal storage space
Terry, 10/18/2020
2019 Cadillac Escalade 4dr SUV 4WD (6.2L 8cyl 10A)
1 of 5 people found this review helpful
A minivan can seat more and store more inside the vehicle than a Cadillac Escalade. The Escalade is a beast. I was given a so called "upgrade" from a rental agency recently. I've driven extended cab/bed pickup trucks and other large vehicles before, but I really didnt like the Escalade. Oh sure, that's lots of bells and whistles and gadgets, but that didn't impress me. I was travelling with my wife and 3 of our kids. When we opened the back to load our luggage I was dismayed to see less than a foot or cargo space. We had to put down a seat and stack the luggage to fit. I would have gladly taken a minivan or sedan over the Escalade.
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Only kept it for a year- it was unsafe!!
M Dapron , 10/25/2021
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
0 of 0 people found this review helpful
If it could go wrong, it did. Sometimes it would start, and other times it wouldn’t. The brakes squealed so loudly, it was deafening. The side steps would get stuck out, and would make an awful mechanical noise the entire time you drove. One time the side steps tried to fold back in while my 9 year old was standing on it, and it almost crushed her leg!! The entire screen would go blank while driving. It would constantly tell me a “phone couldn’t be connected” even if I had a Bluetooth connection. The whole car shook if going over 70 on the highway. The infotainment system was SUCH a pain to use. It was antiquated, and having to swipe enforced every single thing made no sense…. Traded it in for a new Tahoe, and so far, it’s been such a blessing to get rid of it! I do feel bad for whoever purchases my old Escalade next, however. 🤦♀️
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Best SUV purchased.
Alromsdetailing, 11/06/2022
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
0 of 0 people found this review helpful
My Cadillac Escalade Platinum is the best SUV I’ve purchased ever! Is super smooth on the road and very quiet, it really show luxury from suede all in the interior to the 3 dvd screens and the very clear quality sound from the speakers. If you’re looking for luxury, smooth, quality, safe SUV then the Cadillac Escalade is the one to get!
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2017 Escalade review
Sip, 11/10/2024
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
0 of 0 people found this review helpful
Beautiful SUV but am very disappointed in the ride. With 68k miles on it, the rear shocks are gone and the front end struts and shocks are gone as well. It'll take $6k to get these replaced. Back hatch stopped opening now have to open it manually. The hood paint is dull, clear coat is gone and will need to re-paint it or purchase another hood.
Escalade purchase
PB, 03/15/2022
2019 Cadillac Escalade Luxury 4dr SUV (6.2L 8cyl 10A)
0 of 0 people found this review helpful
Like the SUV, like the color, interior super clean, the third row should have been just like the ESV model, only for small kids can fit back there, otherwise I'm rolling with it
Money worth
Angel from Broward, 05/23/2022
2019 Cadillac Escalade Premium Luxury 4dr SUV (6.2L 8cyl 10A)
0 of 0 people found this review helpful
Excellent vehicle your money can buy. Made in America.
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Escalade Escapades
TallguyFL, 01/17/2023
2019 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 10A)
0 of 0 people found this review helpful
Nice interior, nothing exceptional. Good ride, would be better on 20" wheels. Great to tow with.
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Superb
Gove, 09/23/2023
2019 Cadillac Escalade Premium Luxury 4dr SUV (6.2L 8cyl 10A)
0 of 0 people found this review helpful
This vehicle is superb and very elegant
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My dream ride
Mousetrap , 05/14/2024
2019 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 10A)
0 of 0 people found this review helpful
This thing looks huge, but it drives much smaller easy to maneuver very comfortable ride Front and second row very comfortable but third row seating is really only appropriate for kids or one adult that could sit sideways and take the whole seat rides a little rougher than I anticipated on secondary roads but for freeway and highway it’s a great quiet and comfortable plenty of options to personalize it in the control settings and the entertainment system seems to be top-notch. Love the Cue system. overall, very happy with the 2019 Cadillac escalate
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Excellent Escalade.......
mak, 05/24/2023
2020 Cadillac Escalade Luxury 4dr SUV (6.2L 8cyl 10A)
0 of 0 people found this review helpful
Good Price - good vehicle - happy camper
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Outstanding
BH, 05/27/2023
2020 Cadillac Escalade Premium Luxury 4dr SUV (6.2L 8cyl 10A)
0 of 0 people found this review helpful
This vehicle is everything it was suppose to be, comfortable and beautiful!
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New ride is sweet
Andrea P, 07/25/2023
2020 Cadillac Escalade Premium Luxury 4dr SUV (6.2L 8cyl 10A)
0 of 0 people found this review helpful
We love love our new ride. I’ve enjoyed Yukons, a Tahoe and an Escalade in the past…
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Mighty SUV
Carolyn N. , 01/31/2024
2020 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 10A)
0 of 0 people found this review helpful
Wow! Best vehicle to have and the most luxurious experience. The power and presence is just exceptional! Been owning Escalades for over 20 years now ! Only want this American car that is the absolute best in the industry!
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Smooth ride and roomy
Elena Garvin , 12/12/2024
2020 Cadillac Escalade 4dr SUV (6.2L 8cyl 10A)
0 of 0 people found this review helpful
Great on gas for a big vehicle. Love the style and looks.
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Genuine Cadillac build
Yaku, 08/25/2022
2019 Cadillac Escalade Premium Luxury 4dr SUV (6.2L 8cyl 10A)
0 of 1 people found this review helpful
Certified Pre owned and the sales rep at Big Star named Jeremy was great. It has great idealistic useful features from front to back. But the fuel economy is a huge problem. Interestingly enough, I see prices going up on the vehicle, which is weird.