Used 2017 Cadillac Escalade SUV Consumer Reviews
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POS
Wade Edington, 11/03/2019
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
25 of 26 people found this review helpful
I’ve had my 2017 CPO Escalade a little over a year now and it has been in the shop numerous times for various things for a total of almost 2 months. So far the transmission completely died (on day 1 of ownership, I didn’t even make it home from the dealer), the motor mounts had to be replaced, I continue to have transmission shift problems (but according to the dealer, they are 100% normal), brake problems, electrical problems, various rattles and squeaks, the front end collision prevention system no longer functions. I like the car but wish they would just give me a different one, mine is cursed.
A Roll of the Dice, Nice surprise!
SPORTOURISTA, 07/04/2017
updated 01/05/2018
2017 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
37 of 40 people found this review helpful
After driving foreign SUVS for over 20 years (mostly German), this time I decided to try something different. I wanted more room, larger towing capacity, 4WD/AWD, and a nicer interior. After 2000 miles in an ESV 4WD Luxury, a new surprise emerges everyday. It has a beautiful interior, nice fit and finish, tons of electronic safety features and the oft-criticized CUE infotainment system. I am pleased and surprised with the ride quality of the suspension and 22" wheels. The sophisticated electronically controlled shock technology may be the reason. I have not found the CUE system overly complicated. There is a lot to learn here, but most of the controls seem logical and useful, if you are patient and read the owner's manual. The interior's low noise level is impressive as is the standard Bose designed sound system. A big surprise is the weight of this vehicle of this vehicle compared to its European competitors, ie., the M-B GL series and the large Range Rover. They all weigh in the 5700-6000 lb. range. Cadillac has used a lot of aluminum and lightweight high strength steel based on my research. I like the ability to run less expensive regular or mid-grade gas, (which is acceptable) although premium is recommended. Mileage so far has been slightly less than the EPA estimates. So far I have only towed my 6000 lb. boat for about 200 miles. The torque and H.P of this model's drive train seemed unfazed with the task. And the room in the rear cargo area is huge. This is a large vehicle, but it doesn't feel that way from the driver's seat or in its handling prowess. It also has a very tight turning radius. So what is there to not like? Keeping in mind the concept of this vehicle and the reason I bought it, I haven't found much to dislike yet, but I'll keep looking. Most owners that I have talked to, love their vehicles and without hesitation would buy another one. Enough said!
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Transmission is horrible
Lindsey Clark, 09/25/2017
2017 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
44 of 49 people found this review helpful
I feel unsafe in this car. It jerks or lunges on me at a stop or slow speed at least once a day. The dealership has had my car 7 times and has not fixed it yet. I filed a lemon law complaint.
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Awesome SUV when not in the shop
Brett R, 11/05/2018
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
29 of 32 people found this review helpful
Pros: Great looks, smooth ride, great handling (like a sedan), comfortable interior. Cons: Reliability is now a concern with two major issues in under two years. 1) Instrumentation dashboard went out completely after about 1 year so you couldn't see your speed, gas tank, or any of the vitals. Unfortunately this happened while traveling out of state. 2) At just under 2 years, Escalade is now in the shop for an issue where the transmission lunges and makes a noise. TBD but Cadillac thinks it is a transmission issue. I'd be OK with minor nagging issues but for the priciest car I've ever purchased I shouldn't have major issues and I'm disappointed. In addition, not a huge fan of the entertainment interface. Too complex and not user friendly for simple things like volume control (stick with knobs vs. having to swipe left to right).
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truly a great luxury suv
Patrick R. Blasz, 11/14/2017
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
18 of 20 people found this review helpful
We purchased this vehicle in july 2017 and have put 6K miles on it. The mpg can easily exceed the epa (needs to be dismantled) estimates. The best is 30.7. You will read much by the professional motor media, about the same caliber of journalism as the rest of the media, parroting that the ride is harsh. Utter nonsense. These people are checking with one another to see what the consensus while be. Disregard them. We have purchased a range rover and the Escalade is a nicer vehicle in many regards. The solid rear axle is advantageous for the high tow rating. While the RR has better off road capabilities and is a wonderful vehicle, the Escalade has other attributes to stack up to any large SUV. Cadillac has done a wonderful job with this vehicle. We purchased it over the competition for the third row seat and the retractable running boards. These running boards are far far better than any fixed running board. So, forget the "professional" reviews, try it, you will like it.
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Too Hot!!!!
Unhappy buyer, 08/06/2017
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
25 of 29 people found this review helpful
I bought a new 2017 Cadillac Escalade in April and I've had it 6months for one month it had been in the shop for the same issue 3 times. Dealership keep giving me the run around with an answer. Air condition stopped working. First two times reports of faulty freon this time they have no clue. Won't replace my brand new car but can't find the problem. I would suggest BMW X5 which I should have bought in the beginning now I'm stuck with this clunker
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2017 Escalade ESV
Mike, 04/13/2021
updated 10/15/2021
2017 Cadillac Escalade 4dr SUV 4WD (6.2L 8cyl 8A)
6 of 6 people found this review helpful
Update: after all attempts to repair and keep up with the continued and fustrating need for repairs and the repeated problems, Cadiallac offered no assistance other then saying "we are sorry". I have sold this vehicle and will not be returning to any GM brand in the future. Nice vehicle, horrible reliability. Working on the third transmission and still not shifting correctly. NAV screen cracked, DVD stopped work and repaired/replaced 7 times, water leaked through the roof seals, heated seats not working, cam shaft and lifters replaced, center console lid replaced from misfit, power seat switch failure 4 times, rear shocks replaced, MAP sensor failure, rear wiper failed, steering column shifter cover repair 3 times, entrance lights replaced three times, and the worst was power pedal failure that moved pedals forward while vehicle was in drive. Less than 40000 miles. Waiting on parts for the next round of repairs for the past six months. I WAS a GM person but the value and quality just isn't there anymore, only me at the dealership requesting more repairs. Please check the internet and research before purchasing and good luck. Nightmare is coming to an end Ordered a new Lexus yesterday.
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2017 Cadillac Escalade ESV
VG, 04/26/2019
2017 Cadillac Escalade Platinum 4dr SUV 4WD (6.2L 8cyl 8A)
17 of 20 people found this review helpful
Run from this car!! It is the biggest piece of crap we have ever owned! Car is less than 2 years old with 18K miles on it. Car was in shop 2 months ago for a "bent engine rod" and now car is in the shop AGAIN for "knock sensor" not to mention issues with traction control going on and off by itself. Buy or lease something else as this is by far the WORST SUV we have ever owned. Should of stayed with our Infinity..
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POS
Wade Edington, 11/03/2019
2017 Cadillac Escalade Premium Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
5 of 6 people found this review helpful
I’ve had my 2017 CPO Escalade a little over a year now and it has been in the shop numerous times for various things for a total of almost 2 months. So far the transmission completely died (on day 1 of ownership, I didn’t even make it home from the dealer), the motor mounts had to be replaced, I continue to have transmission shift problems (but according to the dealer, they are 100% normal), brake problems, electrical problems, various rattles and squeaks, the front end collision prevention system no longer functions. I like the car but wish they would just give me a different one, mine is cursed.
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Forget the rest and drive the BEST !!!
Bob Thompson, 03/24/2019
2017 Cadillac Escalade Luxury 4dr SUV 4WD (6.2L 8cyl 8A)
5 of 6 people found this review helpful
This is my second new Escalade, 10 years apart. The ride is so much improved from the 2007 to the 2017. Both of my Escalades have been the Luxury model as they have the same seats, suspension, inflatable front and side air bags, 22" wheels and tires, power folding third row seating, good looking LED exterior headlamps and tail lamps, entertainment qualities, and quiet ride, that are included with the Premier and Platinum series, but cost thousands of dollars less. They are beautifully styled, with easily recognizable tail lamps that are stylish, as well as highly visible. From the new grille, new dash, large back-up camera screen, front and rear parking sensors, to the puddle lamps on the bottom of the exterior mirrors, Cadillac's engineers remembered to include everything that they would want, if they were shopping for a new SUV. Drive one today and you will see that I am right.
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