APPROACH WITH CAUTION
This SUV is a real beauty, but… and it’s a BIG BUT… the technology employed, which truly is extraordinary when working well, is extremely unstable - failing and faulting nearly 25% of the time. We’ve had our Q7 for 6 months and it’s been back to the dealership 5 times. I know all the service advisors by name now. And no offense to service advisors, but I NEVER want to know one (much less several) by name. It’s so frustrating, because when everything is working well, you’ll never find a better experience. It’s THAT good. But man oh man, when it’s not working, nothing is more infuriating. For one of the many examples, the system is constantly “updating.” The last update - which ended up causing a return to the service department - took 5 days. 5 days of no navigation, no phone, no radio, no nothing. It was like driving a brick. A very very expensive brick.
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The devil is in the details
After nearly a year with the vehicle and 10,000 miles, the opinion has not changed much from what I wrote below. I definitely prefer driving my 7 year old MB E Class or a 10 year old ML. They are much better vehicles overall. Let’s start with the good stuff. The Q7 is a beautiful vehicle, handsome on the outside and beautiful inside a German, minimalist style. The seats are comfortable and there is lots of room. Visibility from the cabin is excellent, especially for my wife who is not tall. Cargo space is good. We were able to pick up 5 family members each with a large suitcase and carry on. Almost all systems are controlled on one of two touch screens. It takes some time to learn your way around, however. Once you figure it out, getting around is logical. We have the 2.0 liter engine which delivers good power and reasonable fuel economy for our purposes. Handling is tight and sharp. The ride is firm but comfortable. It is the sort of experience that you would expect from a German luxury vehicle. The screens including the speedometer and tach can be configured for different drivers. Before starting the car, the driver must select the profile that he or she wants. That can be good or a nuisance depending on your point of view. Ah, but the devil lurks inside. The lane keeping assist is really unacceptable. It kicks in too often and too aggressively. When pulling out to pass pedestrians, bicyclists, or stopped vehicles, it actively resists the maneuver trying to push the vehicle back into the danger area. It even resists turning into a curve on the road aggressively. I can easily imagine it causing a driver to respond improperly resulting in an accident. The backup camera lens is useless in the rain. Unlike other vehicles, airflow causes moisture to accumulate on the lens making the view opaque. The driver has to get out of the car and dry it before using it to back up. The center console is useless for storage. Under the armrest there is a pad for wireless phone charging and a small shallow tray good for a pen or two. That is all. There is no additional space for change, or other items that drivers typically carry in their cars. The door pockets, by the way, are very skinny compared to other vehicles. The cupholders in the center console are only large enough to fit a cup the size of a Yeti thermal cup. Don’t plan on carrying any large or off shape containers. The cupholders in the middle row are even smaller and almost useless. The owners manual was probably written by German engineers who speak excellent English. For example, the map light ca me on spontaneously one evening. The owners manual had instructions on how to turn it off on several different Audi models, none of which was a 2023 Q7. None worked on this vehicle. After 15 minutes of fiddling with the thing, the light went out. The bottom line, we will not be getting another Audi—or other VW based product. We are four months into a 3 year lease and would love to get out of it.
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- Premium Plus 4dr SUV w/45 TFSIMSRP: $38,67534 mi away
- Premium 4dr SUV w/45 TFSIMSRP: $40,50023 mi away
- Premium 4dr SUV w/55 TFSIMSRP: $39,990In-stock online
Malfunction and Audi takes no responsibility
I have owned 2 Audi q7’s didn’t love either but the 2022 malfunctioned going down the road at 35 miles an hour with my 2 small kids and pre sense went off, air bags came out and nothing was hit or done for to happen. Audi will not take responsibility even with all their recalls and now I’m stuck with a car that doesn’t work and still have to pay for it. Audi is not a good company and cares less about their cuatywho pay a lot of money for these cars.
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Almost a perfect car
Love the exterior look and the interior luxury. It drives like a much smaller car. It is nimble and easy to steer. The drive is so smooth. When you are driving 90 mph it feels like 60 in a regular car. The infotainment system has a high learning curve but after you have everything customized, it is easy to live with. I wish it was available with the high-end B&O sound system, but the mid-level one sounds good but not great. It is very comfortable and everything works well. The virtual cockpit with Google Earth maps is the highlight. It is very quiet with dual pane glass on the windshield, and both front and rear windows. There is plenty of room for five adults. Adults can fit in the rear if the 2nd row seats are moved forward. The 2nd row seats fold forward a great deal making entry to the 3rd row easy. Only a few things I don't like: (1) the storage in the front is nearly non-existent with a tiny center console. (2) There is no tire gauge pressure reading. You will get a warning if a particular tire goes below a threshold but there is no numerical readout (3) There is no remote start so remote unlocking through the app. Now I have had the car for about 7 months. I still feel that it is a great car and my initial impressions were good. The reliability issues of Audi did raise its ugly head during this time. The check engine light came on after about 5000 miles. I brought it into the dealership and they kept it for 2 days and said it was fixed. But the problem recurred after a few days, and I had to bring it back in again for another couple of days. They said they had to replace a fuel pump assembly. The first time they just replaced a sensor. The second time they replaced the whole unit. It has been working fine since then. I have never had a car with such a major engine problem in such a short time. I don't know what that bodes for the future. The dealership was great with free loaner cars with free gas. Some things I like more over time: The sound system started sounding better and better as the speakers were broken in. I learned how to drive it so I could get really great fuel mileage on the highway. I was able to easily achieve 25 to 27 mpg. The cooled seats work really well. The car is built like a tank. You don't get door dings. I was involved in a minor accident due to somebody illegally driving into my lane. But the car just bounced off the other car with a couple minor scratches that are nearly invisible. Any other car I owned would have had a crumpled side panel. Things I don't like over time: The auto start-stop can be really rough, although you can turn it off. The fuel mileage in city driving is really bad especially for short trips. There I am getting under 15 mpg. Voice navigation sometimes works well and sometimes not. It depends on whether you get a good network connection with Google. Wireless charging in conjunction with wireless Apple Carplay makes the phone really hot. These are fairly minor gripes. Overall, once you drive this car, most other cars will feel inadequate and inferior.
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Not impressed - shop around
For the cost, shop around for a better vehicle. I’ve had my 2022 since December and have been back to the dealership many times. There are two beautiful panels for your technology and they DON’T work or sync. I’ve talked to 5 different people and they keep saying that it’s a glitch that they’re working on. The technology is terrible.. as I’m writing this Im staring at 2 blank screens. At this moment the screens aren’t even turning on which is a problem. I can’t access my radio, temperature control, garage door opener and cameras to name a few things. It’s also a gas guzzler. $100 every couple days. The 2019 Q5 I had was much better quality.
Blank screens killing me!
I have had 4 Q7s and this one is killing me. The touch screen MMI is fine but the controls screen below is blank….again…..no control of air right now. Super scared to have this happen forever.
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Luxury For the Whole Family
After looking at a number of alternatives in the 3-row SUV market (including the BMW X5 and the Volkswagen Atlas), we decided on the 2021 Audi Q7. Nothing else out there offers the same combination of space, luxury, features, design and performance. The Q7 is beautifully designed, inside and out. The interior is stunning, with the cockpit featuring three screens for viewing gauges, infotainment and HVAC, among other things. In fact, the tech can be slightly off-putting, especially if you're coming from a more analog type of vehicle. Once you get it setup, it works very well and becomes second nature. The seating is very comfortable, and while the 3rd row is not as large as some full-size SUVs, you can adjust the legroom by sliding the middle seats forwards and backwards. Other features we really like are the giant glass roof and the fantastic LED headlights. One oddly missing feature is remote starting. It seems that Audi should include this feature, especially on Premium Plus models, like ours. The Audi website doesn't do a good job of listing all the standard features in one place, so I actually wasn't sure if the car had remote starting or not. One thing that is not missing is power. Our turbo V6 model has more than enough performance - it's surprisingly quick. Car and Driver indicates a 5.0 second 0-60 time, and the Q7 is very relaxed at highway speeds with its 8-speed transmission. The Q7 is very well built and feels incredibly solid and tight over bumpy roads and potholes. The pricing on this vehicle is towards the premium end of the spectrum, but it's worth it.
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Superb SUV, powerful, library quiet and efficient
I have owned my Q7 55 TFSI for 23 months, have driven it about 23,000 miles, and I am still very happy with it overall. There are definitely some improvements Audi could make. Not enough storage in the center console and I am not a fan of no spare tire, to name a few. Others complain about fuel consumption, but I find it to be very fuel efficient. If I don’t drive it hard, or over 75 on the freeway I get 28 mpg, depending upon the weather. Since driving off the dealer lot I have gotten 21.1 mpg overall. I had a V6 VW Atlas that had a hard time getting 23 mpg and I had Ford Expedition that didn’t really ever get over 21 mpg. I think the Q7 is fuel efficient for a 5,000 pound SUV. If your experience is with smaller, lighter, less powerful vehicles, or you have a heavy right foot, you may disagree with me. This is by far the quietest vehicle I have owned. Is it silent inside? No, but it is extremely quiet on decent roads and it can can give a feeling of serenity. This is also a very comfortable vehicle in the front and middle seats, the third row is tolerable for adults on short trips. 98% of the time I have had the third row stowed in my vehicles and it’s not a problem. Other high points: The electronics have worked very well and the Bang & Olufson 3D stereo is terrific. The eight speed transmission is sublime. For a three row SUV it has very good handling, the V6 turbo makes it quick, and it can be a lot of fun to drive. I would recommend this vehicle based on my experience. If you need a SUV that can tow and has a third row this is a great choice. If you also want performance, this is an even better choice.
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Impressive SUV!
After extensive research over the past 18 months and test drives of several SUV’s and wagons, we chose the Audi Q7 for it’s extremely smooth, quiet ride, good performance and acceleration, gas mileage and other overall features and comfort. It is a very compelling vehicle with many technical aids/features and multiple ways to access and operate those features albeit somewhat more difficult than it has to be at times. The quality of materials and construction is absolutely top notch and the overall design is very nice to look at while being simple but elegant in design and functionality. The interior storage is on the smallish side and there are far too many “nanny warnings, greetings”, etc. Visibility out of this vehicle is outstanding and coupled with the various driver aids and cameras, makes it very pleasurable to drive. Economy is good as it is averaging about 20 mpg in mixed driving and over 24 mpg at speed. Our research has definitely been validated by the 2021 Audi Q7 without a doubt.
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FELL IN LOVE
The Audi q7 was such a surprise for us. We actually went to our local Audi dealer because they had a 2021 BMW X5 with 1800 miles on it. We already have an X3 2014 and wanted something a little larger. We love our X3 so I was sure we were going to be driving home in the X5. When we did the test drive on the X5 we were disappointed in they way it downshifted and handled. I really did not even want to drive an Audi, but the salesman said we should just for comparison. The Audi is super quiet, fast and the apple play to me is life changing. It will read your texts and emails to you and send you alerts if you want, you can listen to all of your music and podcasts and the phone is so clear it sounds better than my landline. If you can use a smartphone you can use this infotainment very easily. It's a big car but so easy and comfortable to drive. It has the comfort and smoothness of a cadillac but the sportiness and handling of our X3. My husband says it's like our old Range Rover and X3 had a baby. We got the premier package due to the double pain windows and the roads in our state are so noisy. Visibility is really good and so many safety features too. Surround sound 3D stereo. The 3rd row seat is pretty small but we only need that in an emergency. One thing I really like is I can heat or cool the seat only on the bottom or only on my back or both. I love that feature for long road trips. Other SUV's we were considering were Range Rover, Tahoe, Explorer, Lexus G460, Mercedes. After reading numerous reviews and watching YouTube I really didn't know what to think. Sometimes you just have to come to your own conclusions. The only thing I don't like is the shiny black plastic trim inside along the dashboard. It's an easy fix. We have a local company that wraps cars and they are going to put a clear flat wrap on the dashboard to take away the shininess. Update April 2022: Still love this car. Have taken it on some long road trips. It's stress free driving for sure. When you have the windows up you are in a cocoon of silence. Hardly any road noise. We were doing around 85 MPH and a truck about a mile in front of us dropped a 25lb bag of dry concrete and it looked like a mini explosion. Cars were swerving everywhere. The AUDI Q7 took it in stride and the car never felt out of control. We just navigated around the whole thing. Had to jerk the steering wheel but the car never felt like it jerked. It was like the car was saying, "I got this"We ended up never putting anything on the shiny part of the dashboard. Doesn't bother me at all anymore. Every time we get into this car we look at this car and smile at each other. We at one point thought about selling it because it's worth more now that what we paid, but after we take it somewhere we change our mind about selling it.
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