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Used 2018 Audi Q5 Consumer Reviews

3.7 out of 5 stars
108 reviews

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Cons
2 out of 5 stars

A fool & his money soon departed

James, 12/19/2017
2018 Audi Q5 2.0T Premium Plus quattro 4dr SUV AWD w/Prod. End 6/18 (2.0L 4cyl Turbo 7AM)
18 of 20 people found this review helpful

Pluses are the wonderful B & O sound system, acceleration', and the overall feel when driving. On the minus side is an overly stiff ride, noisy Continental tires, and wind noise from the side mirrors. Also the stop-start feature is very noticeable and annoying. The ventilated seats are very uncomfortable. Firm and I call them lumpy because of the uneven feel. If you must have a Q5 I suggest ordering the Prestige model with the thicker glass to give you a quieter ride, plus it is a better deal than the Premium Plus with more features for about the same money. That was my mistake.

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
2 out of 5 stars
Reliability
3 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

AUDI 2018 Q5 : Please dont buy

Rams, 11/09/2017
2018 Audi Q5 2.0T Premium Plus quattro 4dr SUV AWD w/Prod. End 6/18 (2.0L 4cyl Turbo 7AM)
67 of 79 people found this review helpful

Had and having very very disappointing and frustrating experience with Audi. Like all of You (buyers) I was dreaming about AUDI since many years and finally bought BRAND NEW 2018 Q5 few months back. But unfortunately, the car came with bunch of issues irrespective of paying full money for 'premier plus'. Nope its not preowned, but a BRAND NEW Q5 2018. Already visited dealer 4th time for repairs and still the problems are not yet resolved. Please find the issues i've been going through. I dont want any other buyers to over the stress, loosing work hours and time after buying the BRAND NEW car. We dont deserve it. Problems fixed so far: 1. Window regulator fixed 2. Squeaking noise fixed. Existing Problems: 1. Lights at the rear back seat does not work. 2. Auto-stop of engine does not work during stop signs or elsewhere. On Loaner Q5 car : it did work with same AC setting 3. Tail gate with leg kick does not work consistently. 4. This is very important, there are numerous minute scratches on the glossy area b/w doors outside and inside trim. I can send the pictures. It looks Audi put the stickers before shipping. I checked my friend car too has and many cars in the showroom too. They cant deliver the car like this. So, Please check on all these before buying Your Dream car. If You want more information, Please message me, I will send out the pictures.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
1 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Value
1 out of 5 stars
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2018 Audi Q5 for sale near you
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4 out of 5 stars

Not in love with it...yet.

Alex54, 05/30/2018
updated 06/01/2022
2018 Audi Q5 2.0T Premium Plus quattro 4dr SUV AWD w/Prod. End 6/18 (2.0L 4cyl Turbo 7AM)
22 of 25 people found this review helpful

I'm a former BMW X5 owner (16 years), and I went back and forth between the BMW and Audi dealerships for over a month. I decided the Audi was a superior ride and overall a better price point equipped with the features I wanted. I custom ordered my Q5 and waited 4 months for delivery. My first week with the vehicle I had two problems, a popping/clicking sound behind the dash (they said was normal) and a metal/clicking sound when you release the brake pedal. 4 months later the brake pedal just got fixed (replaced brake booster assembly). Overall the ride and drive (especially on the freeway) and interior quiet are superior. The custom wrap-around warm weather package seats took some getting used to; I ordered as I found the standard seats too short. They make it difficult sliding in and out of the vehicle, and they're hard. And overall, the car doesn't fit me very well (I'm 5'11 and 190#). The interior quality of materials are cheap; I feel as if I'm in a Toyota or Suburu. Plasticy doors, thresholds, etc. Nothing compared to my former BMW. I'm undecided if I will keep the Q5 long term; I don't love it and I don't feel like I'm driving a luxury vehicle.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Noisy car with problems, customer service sucks

John Habor, 06/28/2018
2018 Audi Q5 2.0T Premium Plus quattro 4dr SUV AWD w/Prod. End 6/18 (2.0L 4cyl Turbo 7AM)
39 of 46 people found this review helpful

The car makes a watch-like rapid ticking noise from day one, took the car to the dealership multiple times and were told its the normal operation of the car. Car keeps pulling to the right, where the alignment can't fix, again dealership told me it's normal. Central locking intermittently beeps when lock the car. Worked with Audi customer service to resolve the issues. In the end, they basically told me to stay away, and every issue I had with the car is normal. My mistake to buy a car that manufacture doesn't stand behind their product. STAY FAR AWAY FROM AUDI.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Audi Q5 engine failure

powg, 10/13/2018
2018 Audi Q5 2.0T Premium quattro 4dr SUV AWD w/Prod. End 6/18 (2.0L 4cyl Turbo 7AM)
20 of 23 people found this review helpful

My brand new Audi Q5 also had engine failure. 3 days old with 110 miles. Started making loud clacking and rattle that increased with acceleration. Had to creep home with engine sounding like ready to blow - glad didn't happen to my wife or daughter driving at speed on highway. Dealer didnt bother to open up and see what specific issue was but said if kept driving could throw a piston. So they ordered a complete new engine - but not from Mexico where mine was built. Awaiting to hear when engine received and how long will take to repair. Have heard the same dealer had another Q5 implode with same issue. Either Mexico workers are taking revenge on us and/or Audi quality control is lacking. I know anything can happen to any car but think Volkswagen/Audi would recognize they have a serious issue on hand.

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