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Buyer beware: Major reliability issue 2018 Q5
Purchased car in November of 2017. Have been very happy with it until August of 2018 (13K miles) when the engine self destructed. Audi is in the process of replacing the engine. Dealership has been ho-hum about the whole thing and haven't even managed to provide me with a loaner vehicle going on a week now. Given the catastrophic failure of their product, I assumed that a higher level of customer service would be in play but that is not the case.
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Troubling Initial Quality Issues on 2018 Q5
After major camshaft failure within 250 miles of ownership on one of the last 2017 Q5's, our car was swapped by Audi for a new 2018 Q5. While we agreee with what others have written about the new 2018 Q5, the initial quality issues that we've encountered around the steering wheel and driver side mirror are extremely disappointing. While we pointed out both issues on initial delivery of the car, both have unfortunately become long drawn out issues with service and then corporate Audi got involved. The driver mirror had some unexplained heavy caking on inside, sides and bottom (almost like paint primer) that service rushed to clean, which they only got about 1/3 off. Then left us with the car, so that they could work on it again when we brought back to replace the steering wheel that had a 1" slit in the leather wheel at delivery. Now the LED 1/8" strip on that side view mirror is popping out, along with moisture seeping in and service is saying it's not covered! Would be interested in hearing from any other consumers with similar problem on the driver mirror and how you are resolving it, as replacing an entire side view mirror is quite expensive.
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- 2.0T Prestige quattro 4dr SUVMSRP: $19,99524 mi away
- 2.0T Premium Plus quattro 4dr SUVMSRP: $16,99930 mi away
- 2.0T Premium Plus quattro 4dr SUVMSRP: $20,04639 mi away
5 issues in first 45 days; 20 days in shop.
**Update: No longer have Q5. Audi “did the right thing”** Previous Review: With 900 miles, we have gone through the following. 1). Sunfroof shade replaced, then entire sunroof. 2) Front power windows; when trying to go “auto-up,” they would sometimes go all the way down and we couldn’t stop then. 3) The dash vent had PLASTIC DEBRIS FROM THE VENT which is NOT smooth but jagged; they fell into the vent and RATTLED until we almost lost our minds. Took Audi 2 visits of 8 and 14 days to diagnose! 4) Rear LED reading lights don’t work properly. Needed to be replaced. Unbelievable. Never had these issues with BMW, Porsche, Toyota, or Ford. I will never buy another Audi.
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Fire hazard
Notified of a recall for my q5 due to fire hazard. Parts for repair not available until late 2018. My dealer jack daniels told me to call Audi USA... Audi USA told me to contact my dealer. They refuse to provide a loaner and told me to stop driving the car if a light goes on the dashboard. They couldn’t tell me what the light looks like. Also told me not to garage the car. Terrible company to deal with.
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2018 Q5 Premium Plus - Owner review - Minor nuisan
I have ordered a 2018 X3 but decided to switch to the 2018 Q5 during last minute. It was a 3 year lease. The pro. Better cabin material, technology was very advance, cabin noise is low during cruising, car handing was good, technology is not intuitive. The Bad. ABS activation at 24/25 MPH produce 2-3 clicks that driver can feel thru the gas pedal and can be heard by passenger. Pre-sense is way too sensitive for NYC. On numerous occasions, while parallel parking. The car breaks itself for no reason. I was going less than 5 MPH with absolutely nothing behind or on the side. This wouldn't be a problem if it can be permanently disabled but this requires going thru the 5-6 steps in the menu system to disable it every time the car starts. The RMP/throttle seems low when car is in reverse. While releasing the break in reverse (without stepping on the gas) you can feel the car vibrate as it was going to cut out. Obviously it doesn't cut out but surely it shouldn't vibrate. Honestly, I felt my switch over from the X3 to Q5 was a bad choice. I end up paying more on a monthly basis thinking the 2018 Q5 was a step up. In technology sense it was a step up, but my expectation of the basic car functions was missed. Bottom line. New isn't always better. I think Audi rush the release for the major model change.
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