Used 2019 Acura RDX SUV Consumer Reviews
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Terrible infosystem with bad customer service
Sarahflgator, 09/30/2019
2019 Acura RDX 4dr SUV (2.0L 4cyl Turbo 10A)
7 of 7 people found this review helpful
the infosystem in the 2019 ACURA RDX is terrible. Acura is aware of the multiple customer problems without any resolution. My experience: the speakers will make a snapping noise with the infosystem on or off (if on, the sound is constantly interrupted with snapping noises so it sounds like a CD skipping at all times). Sometimes my infosystem screen will not turn off and freezes-even with the car off and it drains your battery. Most times the audio is complete nonfunctional (no raido, Bluetooth or apple car play useable at all).
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Love Hate - Glad I leased
Aggravated Beyond Belief, 09/13/2019
2019 Acura RDX SH-AWD 4dr SUV AWD w/Advance Package (2.0L 4cyl Turbo 10A)
7 of 7 people found this review helpful
When I first got this car I was in love. I loved how plush the seats were and how the suspension just soaked up the bumps. I envisioned myself on long road trips but instead I can barely stand to be in the car for anything other than a quick commute. I’ll start by saying that I love the idea of all the technology that is in the car and for me the touch pad is not that big of a deal. However, I frequently have to take my eyes off the road to make sure I am selecting the correct options on the screen and from my experience this can lead to dangerous situations. Forget about using voice command. It is often too slow to respond, doesn’t respond or gets the options wrong. Love... love... love the ELS studio 3D audio system. This system truly does sound amazing. What I discovered though is that it only sounds great from a digital source such as satellite radio. Listening to the regular radio sounds just like any other crappy radio. Was never really able to get the navigation system to work correctly. Apple car play is inconsistent and now as a rule if I need to navigate anywhere I will just use the maps app direct from my phone. Also, at start up it will take the radio a long time to boot up. Sometimes I will arrive at my destination before the system loads. Dealership has tried updates but they never work. Now the really frustrating part of this car and why I’m so glad I leased. The transmission... from a stop it feels like the car is in 2nd or 3rd gear. It’s so sluggish going getting off the line. I absolutely hate it. The breaks squeal and it has been to the dealership multiple times for this. Dealership finally said that it’s now a known issue and currently no fix. They even told me that changing the break rotors won’t help. Finally, the reason why I’m so glad I leased. I would have overlooked every other short coming of this car but this next issue is just driving me over the edge. From day one there has been a rattle coming from the the passenger side head liner near the speaker that is directly over the passengers head. This rattle drives me and the passenger nuts. The car has been in the shop several times. Each time there has been no clear fix. Now, an additional rattle has started coming from the headliner where the controls for the sunroof are. May seem minor but it’s a huge distraction. Back to the dealership we go. :(
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2019 Acura RDX for sale near you
3 of 51 listings
- Base 4dr SUVMSRP: $21,985In-stock online
- Base 4dr SUVMSRP: $19,998In-stock online
- SH-AWD 4dr SUV w/Technology PackageMSRP: $18,995In-stock online
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Transmission failure
sadrdxowner, 07/23/2019
2019 Acura RDX SH-AWD 4dr SUV AWD w/Technology Package (2.0L 4cyl Turbo 10A)
7 of 7 people found this review helpful
With only a few thousand miles, the transmission simply died. The car wouldn't start because of the transmission error, I couldn't even get it to turn on Accessory mode. The Acura technicians were not able to get it into neutral to load it onto a flatbed tow truck. Acura still has the car (it's been over 2 weeks) and they installed a new transmission just a few days into having it. Why are they still working on it? I was told that they basically have not been able to get the new transmission to work correctly. If you read enough reviews, you will see that the RDX is having issues with transmissions among other things. I have been a loyal Honda/Acura customer for 15 years (this was our 8th, but first Acura) and I'm not getting much of a response from Acura. I bought this for Acura's history of reliability, but clearly something has changed. How Acura responds to these problems will be a tell-tale sign of their commitment to customers going forward.
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"X" This from your vehicle choices
Bill in Pittsburgh, 05/22/2019
updated 06/01/2021
2019 Acura RDX SH-AWD 4dr SUV AWD w/Technology Package (2.0L 4cyl Turbo 10A)
7 of 7 people found this review helpful
I purchased the RDX over other vehicle lines (BMW, Mercedes, Lexus, Infinity) after extensive research. The final determinant for me was the perceived quality which Honda builds into its vehicles. I have a CRV, and I traded in a BMW. I have owned a number of cars over the years both foreign and domestic, and the CRV by far was the best in terms of reliability and cost of maintenance. Much to my chagrin, the Acura RDX does not live up to the same standard. With a bit over 1000 miles on the vehicle, I have had two instances where I have lost my radio and/or GPS function. This after one stint in the service department already. Definitely not what I expected from Honda, or from a vehicle which is not inexpensive by any means.
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No Regrets
Trevor Clark, 12/05/2018
updated 06/08/2022
2019 Acura RDX Advance Package 4dr SUV (2.0L 4cyl Turbo 10A)
7 of 7 people found this review helpful
Cross shopped with X3, Q5, GLC300. Acura has the best value proposition. The overall package is excellent, but I HATE the touch pad thing - it works fine with Acura screens but doesn't behave the same with Apple CarPlay. I love the power, the easy parking/maneuverability, the ELS Audio, and the head up display. I’ve owned it about three and a half years so I’m out of the honeymoon period, and I would make the same choice again.
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