Toyota Quality a REAL problem!
By tomc on
Vehicle2004 Toyota Sienna XLE 7-Passenger AWD 4dr Minivan (3.3L 6cyl 5A)
ReviewOf course all cars have various problems but the run flat tires on this AWD minivan is beyond horrible. Since purchasing new 6 years ago and with only 55k miles, I have replaced all my tires FOUR times at 200+ each not to mention the additional fees involved in disposing and balancing (that's a staggering $3,600+) Toyota service tech would just say,"yeah, they're not that good". Then the other night I simply go to roll down my driver side window for some fresh air,the window collapses for no reason into the door. I bring the car to Toyota, $600+ because of a defective cable.Technical says "these things happen, sorry". Not SORRY enough to stand behind your product!
Best Featuresthe hook on the passenger side for hanging take out food!! great idea!
Worst FeaturesPlain old common sense (good) customer service. Why not stand behind your product? warranty or no warranty, especially when it is obviously poor workmanship or quality! Toyota has lost a customer (and many others via word of mouth) forever and ever!
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