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Average Consumer Rating 356 Total Reviews
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Interior Design
Exterior Design
Build Quality
Beautiful-if you don't stand too close!
By disappointed on
2004 Ford Explorer XLS Rwd 4dr SUV (4.0L 6cyl 5A)
This SUV has some real problems cosmetically. The paint begins to peel after a few years, the panel on the liftgate cracks for no reason other than a bad design flaw, and the black trim on the doors fades and cracks after a few years. The worse thing about all of this is that after selling someone this SUV for $30,000, Ford will not stand behind one of their most expensive products and help the consumer out, especially when the design flaws and defective paint jobs are Ford's own mistakes. As far as reliability, I have had no problems yet, but the transmission is pretty clunky, and will probably not last as long as it should. We had a 2000 model that needed a new tranny at 44,000 miles.
Favorite Features
Roomy backseat and cargo area, and the SUV is beautiful if you're not standing close enough to see the paint and trim problems!
Suggested Improvements
Liftgate has already been redesigned on newer models, but Ford needs to make sure their paint jobs are worthy of a $30,000 SUV.
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