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Used 2017 Volvo XC60 Consumer Reviews

4.1 out of 5 stars
49 reviews

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We have a limited number of reviews for the 2017 XC60, so we've included reviews for other years of the XC60 since its last redesign.

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Pros
Cons
4 out of 5 stars

A Premium Crossover that won't break the bank

Blaupunkt, 10/19/2016
2016 Volvo XC60 T5 Drive-E Premier 4dr SUV (2.0L 4cyl Turbo 8A)
21 of 23 people found this review helpful

THE GOOD: Competitive pricing, ample cargo space, reliability no issues, nice design, fast shifting 8-Speed Aisin automatic transmission, fit and finish, real leather seats, adaptive display easy to read speed and tachometer, relative quietness, panoramic sunroof, low maintenance cost, regular (87 Octane) fuel, satisfactory handling, little to no turbo lag, quick throttle response in sport mode. THE BAD: Fuel economy not on par with EPA (c/h/m 22/29/24 vs reality 20/24.5/21.3), no ventilated seats available, no sync button for dual zone climate control, short-life wipers, cumbersome and un-intuitive infotainment system, intrusive start/stop system, torque steer and frequent tire spinning with FWD (AWD offers much better handling especially at full throttle from standstill), two stage door opening when locked, some door panel and city safety device rattle. THE UGLY: Raspy and unrefined 4 cylinder engine (especially at higher RPMs where the engine sounds like a turbo-diesel), engine clatter at idle, ordinary ride quality not on par with a premium crossover, clunky transmission, odd lurches from a standstill and sometimes at parking lot speeds. THE VEREDICT: A good value proposition, well planned with the need of some fine tunning in a competitive market segment. Albeit, if you are looking for more refined vehicle manners in terms of engine note (6 cyl Acura RDX) and ride quality (Lexus NX, Mercedes GLC) or engaging driving experience (Porsche Macan, BMW X3, Jaguar F-Pace, Audi Q5) you will probably have to disburse thousands of dollars extra.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

Never buy this car

Volvo is Terrible, 01/29/2021
2016 Volvo XC60 T5 Drive-E 4dr SUV (2.0L 4cyl Turbo 8A)
14 of 15 people found this review helpful

Purchased this volvo from dealership and it was nothing but trouble. I have had to replace the A/C motor with 40, 000 miles. The driver side seat actuator broke a couple of thousand miles after replacing that. At 50,000 miles had to replace USB adapters and had to replace the window controls on the drivers door. To top it off, at 62,000 miles the timing belt slipped and cause the motor to lose time and caused catastrophic damage inside the motor. Volvo Of Winston Salem, NC said they would be happy to replace that motor for $16,000. Talked to Volvo USA and Volvo Sweden and they would not do anything to assist. Volvo USA told me that the reason the timing belt slipped was because they spark plugs had not been changed when they were supposed to be changed. That is a mechanical impossibility. I researched and found almost 200 cases of the timing belt slipping and causes catastrophic engine failure. I have never experienced the type terrible customer service I experienced with Volvo of Winston Salem, NC and Volvo USA. DO NOT BUY THIS CAR!.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
1 out of 5 stars
Interior
2 out of 5 stars
Comfort
2 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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4 out of 5 stars

After 1300 miles, learning more about my XC60

Steve Fox, 05/25/2017
2017 Volvo XC60 T5 Inscription 4dr SUV (2.0L 4cyl Turbo 8A)
33 of 38 people found this review helpful

Just completed first couple of long trips .... so now willing to document my thoughts on my new 2017 XC60 (last year of the generation). Pro's: a) seats are really comfortable (this is a renowned attribute, but I can confirm); b) fuel economy is decent (averaging 25mpg so far); c) plenty of good features (heated steering wheel, ability to start the car from my iPhone etc). d) build quality seems good - nice thunk when closing door etc. Con's: a) handling is just OK; b) heated front windshield has annoyingly visible heating wires; c) infotainment and instrument panel is definitely showing it's age ... one example, no ability to see phone messages; no ability to change speed display to km/h (would have been useful when driving to Montreal)

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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3 out of 5 stars

I had such high hopes....

Nicole, 07/19/2017
2017 Volvo XC60 T5 Dynamic 4dr SUV (2.0L 4cyl Turbo 8A)
25 of 29 people found this review helpful

1500 miles driven so far...encountered three issues (all were "reset" by turning the car on and off again.) First, the power lock on the driver side door decided not to function one day, but hasn't repeated yet. During a heavy rain, the auto folding mirrors would not fold back out after turning the car on and off several times. It later reset after being parked for an hour and I was told by the dealer to push the left and right mirror command buttons at the same time which should cause the mirrors to fold out if they are stuck. Best of all, I believe the parking break malfunctioned, triggering the check engine light to come on and the car to be undriveable. After I safely rolled into a parking lot and turned the care off and on it appears to be fixed for the time being. I'll be making my first trip to the service department before I make my second car payment! There are some good things: Acceleration is great for a 4 cylinder and size of the car; Tons of cargo space + panoramic sun roof made for some luxury car camping; Very comfortable (and great gas mileage at about 30 mpg) on a 8 hour road trip; Bluetooth integration is fairly seamless (wishing the car had apple play) and the navigation system has a very nice feature where the next turn displays in the instrument panel so you don't have to keep looking back at the screen. There are many things I really love about this car, but the reliability issues have me feeling pretty disappointed. I'm glad I leased.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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4 out of 5 stars

A bumpy ride

Don of Cincinnati, 06/19/2016
updated 12/20/2019
2016 Volvo XC60 T6 Drive-E Platinum 4dr SUV AWD (2.0L 4cyl Twincharger 8A)
16 of 18 people found this review helpful

Paid about 47K for the Platinum package and in general pretty nice car. It's my wife's driver and she's very happy with it. This car is way too rough on bumps etc. My 37K new Honda Pilot is a plush ride comparatively. The XC is peppy and really kicks it, but I'm very disappointed with the joltiness of the ride. The tech package is OK, but lacks walk away locking and you pay a monthly extra for remote start. The driver/passenger heat/ac lacks synching which has become fairly common. 12/20/17 We've had no problems with the vehicle. Remain irritated with their stingy control over remote start. It's $499 if you want it added to the car. MPG is not impressive at about 17 around town. The 2018 XC60 is tempting, but our next will probably be an all electric from? 12/20/2019 We became tired of the cramped feeling in the car. I did pay extra for the remote start which was worth the money. At 30K miles they wanted $500 to redo the back brakes and I'd had enough. We lost 50% of the value. I tried to get Mrs to switch to Honda, but no. Purchased the 2019 XC60. It's roomier with some better features, however the remote start add-on is not available. After 4 years of free remote mobile phone start, you have to pay. This is a good scheme to sell you a new Volvo. I hope by then my Mrs will be ready to leave Volvo.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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