Used 2011 Volkswagen Tiguan SUV Consumer Reviews - 32 Car Reviews | Edmunds

2011 Volkswagen Tiguan SUV Consumer Reviews

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Will never buy another VW
3 of 5 people found this review helpful
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By jjf
on

Vehicle

2011 Volkswagen Tiguan SUV SE 4Motion 4dr SUV AWD w/Sunroof, Navigation (2.0L 4cyl Turbo 6A)


Review

I just had my Teguan 2011 in for the timing chain tensioner replacement and a NEW TURBO...almost $5k worth of work at 61k miles. VW would not honor warranty for 60k miles because it is 7 years old. The timing chain had not failed but when the turbo failed I decided to change out the tensioner before it failed. The mechanic ( at an independent German auto repair shop) said the tensioner was ready to go. This is after multiple times in to the shop for other failures. I bought it used at 10k miles. I never felt it had good acceleration even though it was a turbo. My initial complaint was that it doesn't have the weight needed to maintain traction on snow covered roads. We live in Michigan so this was an ongoing problem. I bought snow tires and my husband actually puts bags of sand on the floor of the back seat...to add 200lbs of weight in the winter. It's a cute cross over but sure has bad mechanicals. Also the navigation system has never worked properly. I just hope after spending all this money in repairs I get a few good years out of it. I will never recoup the money I have in this Teguan. Sure hope the class action suit against VW for the failing timing chain tensioner is found in customers favor so that repair money can be regained.


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Great Beginning, but . . .
1 of 1 people found this review helpful
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By G. Wetzel
on

Vehicle

2011 Volkswagen Tiguan SUV S 4dr SUV (2.0L 4cyl Turbo 6A)


Review

The car handles very well, like a Go-cart. It would be great for the curvy mountain roads in Switzerland. However, the Roads in the US with the many pot holes are bad for the firm suspension. I needed new bushings quite frequently and also bearings. The gas mileage was not good for the size of the car and it's comfort. Plus, it required premium gas. After 80K miles, the problems started. Every service was over 1000$, the last one over 3000$. My car had no luxury, no leather seats, no heated seats, no camera, no GPS, no tire pressure display, no mpg-display (I calculated the gas mileage at every tank stop). It is a good car for winter, for getting from A to B, but not good for large persons or for longer trips, more than 2 hours.


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excellent sporty suv
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By Frank Merlino
on

Vehicle

2011 Volkswagen Tiguan SUV S 4dr SUV (2.0L 4cyl Turbo 6A)


Review

great car cross over great performance


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Money Pit
13 of 18 people found this review helpful
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By RM
on

Vehicle

2011 Volkswagen Tiguan SUV SE 4dr SUV (2.0L 4cyl Turbo 6A)


Review

I bought this car for the reviews of safety and reliability since my daughter would be driving the car. It started with problems at the first 25 miles of driving and has not stopped since.

2013 every warning light started flashing on the car- Result: the fuse box melted and had to be replaced. Covered under the extended warranty, later to become a recalled.
2013 Red fluid leaking-Result: Line to transmission was placed in the wrong place when car was manufactured. The line had to be replaced and rerouted to a new location. Covered at $100 extended warranty
2014: Engine light and car vibrating: Result: Faulty Oxygen Sensor $100 under extended warranty
2014 Engine light on: Result: Fault O2 sensor $100 extended warranty
2014 Engine Light and car violently vibrating: Result: misfire Faulty coil on #4 $100 extended warranty
2014 Engine Light and car violently vibrating: Result: misfire Faulty coil on #1 $100 extended warranty
2015 Engine Light and car violently vibrating: Result misfire on cylinder 3 and excessive carbon build up. Was told the cars are built to only be driven on the autobahn. NOT covered under extended warranty paid out of pocket
2016 Factory Radio completely went blank. Only partially covered under extended warranty, the rest out of pocket
2016 Engine Light and car violently vibrating: Result all 4 coils misfire....Replaced under extended warranty $100


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Nothing but problems
9 of 9 people found this review helpful
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By Terry W
on

Vehicle

2011 Volkswagen Tiguan SUV SEL 4Motion SUV AWD w/Prem Nav, Dynaudio (2.0L 4cyl Turbo 6A)


Review

If not for problem after problem after problem, I would like to give this car high marks. At 35 thousand the heater box failed. Volkswagen took care of 75% only after the dealer told me to call them for they might help. Otherwise it was going to be $1800 out of my pocket. Then at about 40,000 the timing chain busted. Apparently this was happening to a lot of Tiguans around this mileage so Volkswagen again took care of it, but it took three weeks, plus a new battery. Problems with the engine have continued since, as well as, problems with the heating system. I've had enough and cannot recommend this car. Volkswagon customer care has been good to work with, as well as the dealer, but I haven't listed all the problems, just the major ones.
The other major flaw is the entertainment system. There is an obvious reason they decided to get rid of this Dynaudio module with the larger screen for another module with a smaller screen because it takes forever to start. It will take at least a minute and a half to two minutes. This includes the backup camera. You have to sit there waiting to backup, if you want to use it, for what seems forever.
Having said all that, I really wanted to stick with it because the ride and handling are really nice. The panoramic roof is nice as well, especially for those sitting in the back.
If you get one, good luck with it. Maybe you won't have as many problems as I have had.


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