With our minivan on its last legs, we were in the market for a new vehicle that could seat 7 (3 young boys and frequently shuttling their friends) and it looked like the Atlas fit the bill as we loved the styling and had a previous good experience with VW. We purchased an Atlas SE (w/tech) after seriously considering a Honda Pilot on August 10. After 3 weeks is when the problems start. On 9/4/17, my wife heads out to shuttle the kids to school when the EPC check engine light comes on and the car refuses to turn over and start (resulting in the obvious inconvenience and tardiness to class). After contacting VW roadside assistance, who apparently does no additional coordination other than calling the tow company (the local dealership in Fairfield CA had no idea we were coming in, resulting in additional delays), we were provided a loaner Jetta requiring us to change carpooling plans for the week. I fully recognize issues can arise, and it?s how they are dealt with that are important, and why we are disappointed. After 6 days in the dealership (and 115 miles ?test driving? added to the car without any explanation), our 5 week old Atlas (now with 1890 miles) was returned with assurance that the issue was resolved (we were told there was a problem with the fuel system). My wife subsequently goes out to clean the car and finds minor/superficial damage to the plastic floor panels in the back as a result of the repairs that were obvious and were not reported which results in us having to call again to explain and coordinate replacement. 7 days later (9/15), we again load up the kids for a long day of soccer, and like groundhog day, the EPC check engine light comes on and the vehicle fails to turn over. After again coordinating a tow, and pushing back on another Jetta to ensure we have enough room for the weeks carpooling, we are back to wondering when and what the issue is. We really want to love the Atlas, but so far it?s hard not to be disappointed and second guess our decision not to go with Honda. Will keep you posted on how this is resolved.
I purchase the 2018 Volkswagen Atlas SE back on August 19, 2017. After having it 3 days, I had to bring it in to service for severe shaking at speeds over 40mph and a whining noise when accelerating from stop. The performed wheel balance and gave it back without testing. Problems still existed. Took it back and this time I was told I had 2 bad tires. They replaced the 2 tires and told me that would fix the whining noise and shaking. Problems still existed. Started noticing a rattle from the driver front end when driving over rough terrain at a slow speed. Took it in again and was told there were loose bolts under the dash and they couldn't recreate the whining noise (I've submitted several recordings but they ignore). Problems still exist. Get VW Corporate involved.....they have QTM come out only to tell me the vehicle is operating according to specs. Received it back with same problems. I decided to try a different dealership in hopes to get this resolved. After over of month of waiting, I get and appointment. I did a test drive and was able to show the service guy all problems. QTM came back and said there were loose bolts on the sway bar link; so I guess they changed or tightened them. I was told again that they were not able to recreate the whining noise. My guess is that they don't have a clue what that issue is. Anyways after 12 days in the shop, my vehicle still has the same problems. Tried to initiate a buy back with VW and was denied. They recommend me bring it back in to service. I wasted enough time with this vehicle and is beyond exhausted. I also get the metal to metal rattle form the engine when powering off, A/C sometimes doesn't work, radio glitches and the plastic on the outside is loose in several places. I will most likely hire an attorney to file a lemon law claim. I wanted to be sure that I can at least spare someone of the headaches this vehicle and VW has caused for my family and I. Yes it comes with 6 year 72,000 mile warranty, but the service departments are not prepared to address issues with this vehicle. This makes the warranty useless.
First, I love this car, it's comfort, style and maneuverability. It fits my kids and I perfectly and we have really enjoyed it. I also have nothing but great things to say about everyone we have come in contact with at VW. They all have been very helpful. I am however extremely disappointed in the fact that our car has been in the service department twice already. The first time was for loose bolts on the sway bar which caused extreme front in knocking/grinding sounds and rough handling. The second time was for a check engine light that came on. The diagnostic report stated that it had something to do with an air leak to the engine. Currently it is at the dealership for this and I don't have more information yet. I was hesitant to write this review as I generally don't like to comment with negative feedback but thought it would be worthwhile if it helps someone else in making their decision when purchasing a car. My dad purchased this car for us with the hopes that my kids and I would be driving something reliable and safe and unfortunately so far that has not proved to be true. I'm very bummed out about our purchase for this reason.
Fixing to go back to service for check engine ligh
written on 10-21-2017
V6 S 4dr SUV AWD (3.6L 6cyl 8A)
We have a 2018 Atlas like the size for the money and has lots of interior and a like the vehicle overall but we drove it home Monday labor day and had to take it back the next day because the check engine light came on and was at dealership for 5 days , now today 10/21/2017 the check engine light is back on . We like the Atlas overall but don't like paying for a vehicle that's this new that were having to take back to the shop . Hindsight we should have brought a Honda pilot .
I am quite concerned about the effectiveness and consistency of the vehicle?s safety & driver assist systems. The Autonomous Emergency Braking system failed in two different ways: did not stop or even try to stop the vehicle when it was quite close to crashing into a stationary vehicle; and abruptly stopped the vehicle when I was safely pulling out of a driveway with no vehicles approaching from either direction and no obstacles in front of me. In fact, my Atlas almost always sounds a warning alert each time I exit any driveway. Also, I would never rely on the vehicle?s Lane Assist system. Sometimes the car will counter-steer, and sometimes it won?t, independent of the speed I am driving or how clear are the lane markings. The service advisor at my VW dealership told me that other new Atlas owners came in and reported having these same problems. So far,