Used 2021 Toyota Highlander Hybrid Consumer Reviews
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If you got a hybrid be concerned!
Michael Z., 02/17/2021
2021 Toyota Highlander Hybrid Limited 4dr SUV AWD (2.5L 4cyl gas/electric hybrid CVT)
97 of 121 people found this review helpful
I've had my highlander 2021 for two weeks and there is a terrible problem with the hybrid system. I've owned the 2013 Highlander Hybrid and I currently own a Rav4 Hybrid both were excellent. My 2021 Hybrid has a flaw of you waiting in the car without moving and the car runs completely on 12 volts. and the vehicle runs the 12v battery down very quickly and now you have to jump the car to get it started! The hybrid drive NEVER starts it just allows the 12v bat. to die and you will have to jump it get it going. My to previous hybrida would start the hybrid engine if the 12v bat was going down, this vehicle does NOT. If stuck in traffic you will need to turn the system OFF! or you will need to jump it. This is NOTHING like the two previous hybrid I've owned!
This car is so awesome
Tin, 07/28/2021
2021 Toyota Highlander Hybrid XLE 4dr SUV AWD (2.5L 4cyl gas/electric hybrid CVT)
6 of 6 people found this review helpful
I just got this new Highlander Hybrid for one week and it had been so awesome. I traded in my 2014 RAV4 for the 2021 Highlander Hybrid. The experience has been great. The mpg and not to mention that high tech that the vehicle has to offer. It is so much smooth on the road that you don't feel a thing. I would get a second Highlander Hybrid if I could. It is the best SUV hybrid out there in its class.
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2021 Toyota Highlander Hybrid for sale near you
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- Limited 4dr SUVMSRP: $38,99112 mi away
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Disappointing features
JLx5, 07/25/2022
2021 Toyota Highlander Hybrid Platinum 4dr SUV AWD (2.5L 4cyl gas/electric hybrid CVT)
8 of 9 people found this review helpful
Heated passenger seat half the time not functioning. When functioning, it was barely noticeable on the highest setting. The driver heated seats function great on all heat settings. The report said "unable to duplicate customer complaint. The second time bringing the vehicle back in a service technician spent an hour with me and my vehicle going over all vehicle issues. He noticed and agreed the same. He stated he would need to do some research to figure out why it's doing this and get back with me. He never did. I made another appointment and when report came back, "unable to perform customers complaint." Ventilated seats function better on driver seat than on passenger seat. Unnoticeable. After riding in the car on hot days and cabin cooled. This was addressed at previous service and report stated "unable to perform customers complaint" But when going to drive away with it, it never adjusted and the whole cabin was blowing hot air. It was 90⁰ outside. The a/c quit working. It never cooled down when they brought the vehicle around from having the 5,000 mile serve done. It ran a few minutes no change. Drove it in the parking lot no change. After 7 minutes I was so hot. I turned around and brought it back. The other employees in the toyota service department agreed this was an issue but it was closing hours so I had to make another appointment to bring it back in. In stop and go traffic I was glad my grandchildren in rear facing seats were not with me. They ended up fixing the a/c but not the issue with the seats not ventilating to ambient cabin temperature. My spouse's and my bottom were still hot and our back remained sweaty. Howerver, when I brought it in for it's 10000 mile service, it began functioning fine. After picking up the vehicle and driving off the lot. don't know why but it has been working without issue ever since. Difficult entry for taller persons not being able to adjust the height of the seat. Toyota dealerships (and other dealers) are taking advantage of customers by adding on extra unnecessary fees to put more dollars in pocket for the sales and dealership. Subaru pointed this out. No I haven't bought a subaru. But the man who owns the Subaru dealership also owns a Honda dealership, toyota dealership. Explained that at their other dealership, this is what happening all over the US. He explained why it was not necessary and that not all dealerships do it. But dealerships in Boise, Nampa, and Ontario Oregon, Bend, Oregon (all surrounding areas) were doing it. Fuel mileage in my vehicle was far less than expected. I have a hybrid. I averaged between 26.8, 29.9 and 30mpg. Once in a while 32mpg and rarely 34mpg. Even after watching videos applying what I learned from their suggestions. I paid attention to whether it was windy, or hot, cold, driving technique, tire pressure, etc., etc., etc. The same service tech said it is common on the hybrid to experience this. "Toyota's claim is 'up to' 36mpg." He spent the next several minutes going over variables of what can affect that" It was exhausting. I've never had to work so hard at trying to get even up to 32Mpg. The few times I did. Too much of a gap for paying extra for hybrid. So not resolved. Driver easy speak screeches (like a stage mic screech with interference) and is startling at the lowest setting and screech while talking to rear passenger. I am not able to adjust it to medium volume without lots of screeching. Pointless to have three settings since you can't use them. On the highest setting it screech is almost constant. A service tech spent quite a bit of time with me in my vehicle testing it out. He agreed it is a problem and he needed to look into it to figure out how to resolve this problem. After three weeks he never got back to me. Took my vehicle back in. Then they told me when picking it up "we tested it with similar vehicles with easy speak and it is within the same performance as the other". So not resolved. All my passengers ( mom, husband, grandkid) complain turn it off. So going back to turning head to speak to third row and back seat. Passenger front door had a pop noise when opening and had to push harder to close. They said it was within "normal" range. After the second time of bringing vehicle back, they fixed it and said it was miss aligned. So why does Toyota claim they have excellent warranty and service when they don't fix the issue and accept these problems as the normal. Pathetic. Why pay extra for features that are substandard. Is it because it's costly for them to replace the fuse or the seat or the mechanic or electric component for it to function the way it should? And fix it if it doesn't don't just say it's normal?
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Love the car but...
Zac, 02/13/2021
2021 Toyota Highlander Hybrid Platinum 4dr SUV AWD (2.5L 4cyl gas/electric hybrid CVT)
28 of 36 people found this review helpful
I love my new 2021 highlander hybrid platinum. Everything runs great and it’s a good looking suv. My biggest problem right now is the mpg..... I was so excited to be getting at least 30mpg and I’m barely getting 26. I don’t drive on the highway often and have put 1000miles on the car. I can’t believe 26 is my average even with conscious driving. I hope they didn’t miss quote the mpg
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Beware before buying!
ivg182, 01/20/2021
updated 07/20/2022
2021 Toyota Highlander Hybrid Limited 4dr SUV AWD (2.5L 4cyl gas/electric hybrid CVT)
21 of 27 people found this review helpful
This car is awesome on paper. After driving my wife's RX450h but hoping to get more space went to 2021 Highlander Hybrid. Knowing that Toyota reduced engine to 4 cylinders made me concerned but on the test drive appeared to have enough acceleration and its a first year for Apple car play. That was deceptive. After we bought the car the transition to 4 cylinder produces terrible sound from the engine that want you immediately drop acceleration. The vehicle barely makes it up on the 30 degree slope. The second annoyance is the lane assist cannot be completely turned of and resets on power and constantly beeps and corrects at you if you cross the lane, make you very conscious of how you drive. Not cool for $45K vehicle Toyota. Traded in after 3 month.
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