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Used 2020 Toyota Highlander Hybrid SUV Consumer Reviews

4.5 out of 5 stars
27 reviews

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3 out of 5 stars

No Longer Premium

W, 01/15/2022
updated 01/18/2024
2020 Toyota Highlander Hybrid XLE 4dr SUV AWD (2.5L 4cyl gas/electric hybrid CVT)
4 of 4 people found this review helpful

My fourth Highlander is very disappointing. Feels cheap. Noisy cabin. Loud engine. Seat backs rattle. Cost cutting details like fake leather and no more opening back window. Too bad. Will look otherwise next time. Excellent gas mileage. Dependable. 53k miles at this update..still efficient and dependable but disappointed otherwise.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
2 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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5 out of 5 stars

Love this car

Jc, 09/22/2020
2020 Toyota Highlander Hybrid XLE 4dr SUV AWD (2.5L 4cyl gas/electric hybrid CVT)
6 of 8 people found this review helpful

Have had Toyotas for years, siennas, older model highlander, and the last one was a rav 4 hybrid. As the kids were getting older we thought we could transition to a smaller car but RAV4 was too small for our tastes. Just upgraded to the Highlander hybrid. Love the feel of the car, ride is very smooth and quiet, and gas mileage is amazing! Although this one is a four-cylinder, and the pep is not quite what a six cylinder used to be, it’s still fine and a small trade off considering the gas mileage. Definitely recommend

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4 out of 5 stars

Fun and functional SUV!

RV, 06/25/2020
updated 01/04/2021
2020 Toyota Highlander Hybrid LE 4dr SUV (2.5L 4cyl gas/electric hybrid CVT)
16 of 25 people found this review helpful

This SUV has a premium, Mercedes-like, feel. The handling and general vibe is very good. I do mostly highway driving. The overall gas mileage is 38mpg right on the nose, as advertised. I was dismayed that the dealership would not install a Toyota tow hitch and when i went to Uhaul, I learned that Uhaul would only guarantee their tow hitch to 5000 lbs of tow weight. the vehicle is rated at 7500 lb. The guy at Uhaul said that as a practical matter the Uhaul hitch was pretty much identical to the Toyota hitch, so i went ahead and had the Uhaul hitch installed. The interior layout and roominess are good but I must admit i have not even looked at the third row of seats. The electronics are great because of Apple Carplay. The infotainment screen is easy to see and easy to read. I guess the only beef I have is that the LE model lacks heated seats, a good feature here in Washington state, but it has the silly rear gate power booster, which is a nuisance. I think the features should include heated seats and exclude the power rear gate, which causes more problems than it solves. I have now driven my HH for 7 months and it continues to be a solid rig with no real problems.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Great car

Luis Murano, 02/26/2021
updated 02/27/2023
2020 Toyota Highlander Hybrid Platinum 4dr SUV AWD (2.5L 4cyl gas/electric hybrid CVT)
2 of 2 people found this review helpful

13k miles. Loving it so far. Performance while driving on highways could be better (I still miss the V6 from prior versions) as average speed of 80-90 decreases the MPG from regular 32MPG to 23MPG... so engine is getting stressed. Updated: 37k miles Still a great car, with all bells and whistles. I take it to multiple cross country road trips with no concern with reliability. I am not planning to get a new car, unless they release a PHEV version of either the Highlander, Grand Highlander or Lexus RX. But overall, what an amazing car!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
3 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Stunningly Efficient

Hemy, 01/12/2021
2020 Toyota Highlander Hybrid Limited 4dr SUV AWD (2.5L 4cyl gas/electric hybrid CVT)
2 of 3 people found this review helpful

The New Stunning body styling of the Highlander Limited along with its Hybrid Efficiency accompanying the comfortability of a car makes a Seven Passenger SUV at 36 miles to the gallon a Stunningly Efficient vehicle.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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