Used 2012 Subaru Impreza Hatchback Consumer Reviews
Overall good car but issues with tires, oil light
I bought a 2012 Subaru Impreza sport (wagon) new. Loved the cargo room (I have 2 60-lb dogs) and nice, smooth ride. Gas mileage is decent, I travel VA to MI every month and it helps. However, right from the get-go I had issues with one of the Yokahama tires. TPS kept coming on and pressure was definitely going down. Dealer said "tire issue, can't help" while tire place said "dealer issue." Finally had to replace all 4 at 10,000 miles. The other issue is oil level light coming on (started at around 30,000 miles). Known issue with this make/model on excessive oil issue (google it, there is a lawsuit). Overall I am 75% satisfied but the other 25% make for disappointment.
Subaru's half baked effort
After owning the vehicle for 5 years and putting 10K miles (weekend/beach car) I have mixed feelings about the vehicle (I've owned over 30 vehicles in the past thirty years). Consumer Reports voted it higher than Mazda 3 and there was lots of hype around the new Impreza that year. THE BAD: low to the ground for an AWD (a handicap when at the beach or camping), noisy and coarse sounding engine, exposed electrical wires in the engine bay (not very neat), no engine sound deadening panel under the hood, slow in first and second gear, hard shifting 5 speed transmission, huge windshield absorbing lots of sun (thus heat), fabric on seats (very thin material) that collects dog hair (and it won't release it), noisy climate fan, no temperature or fuel gauge (light and digital read out only), questionable paint quality, delicate exterior body parts, roughly 8 fl. oz. oil consumption per 1,200 miles (acceptable according to Subaru). THE GOOD: nice looking, nice suspension, good visibility, great resale value, happy with the dealer, glad it is out of our garage.
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Loved it at First, Then........
I was looking for small, all wheel drive car, specifically a hatchback, that would accommodate my 6 foot frame comfortably and the Impreza Sport Premium fit the bill nicely. The car is fun to drive, has as much pep as I'm ever going to need on the windy roads of New England and was very serviceable in the rain and snow. I never had an issue with the car, but did have to replace the standard issue tires at only 21,000 miles. Also at that time the front driver seat seemed to wear more than I would consider normal and I probably should have paid attention to that. The car now has 43,000 miles on it and one day the horn just stopped working. Also, there is a massive hole in the front drivers seat with protruding metal and plastic parts which have already ruined two aftermarket seat covers. I never owned a vehicle where the front seat was essentially useless after 40,000 miles?? Recently, I was passing the dealership where I bought the vehicle, and stopped in to see if there was a recall regarding the front seat. Oddly, all the service rep kept saying was "Do you have an appointment?" He repeated that 5 times, when I finally suggested that I am a human being, not a robot. After the whole disinterested event where they pretty much told me "tough luck and seeya later" I decided to take my car to another dealership to get the horn fixed. And I thought it couldn't get any worse. I called the other dealership, got an "appointment" a few days later for them to check out the horn. While he was writing up the service order he explained that they also offer a "complimentary" car wash, which I declined as I wash my own vehicle. While I was at the service desk, I also mentioned that I felt my front seat was falling apart prematurely and if they would check it out......, and was totally ignored. To add insult to injury, after they checked out my car they said it needed a new "steering roll connector" to the tune of $415.00!! For a horn! I declined the their generous offer and they still charged me $55.00 to check it out. I should have taken them up on the "complimentary" car wash. And just when you think it couldn't get any worse? As I am walking out to my car, I noticed a huge scrape on the corner of the front bumper. I went back in tell them about it and they suggested It was already there and that I was lying!!! I had taken a picture of the car earlier in the day to document my seat issues so I pulled out my camera phone and showed them a picture I had taken hours earlier with no scrape. They still suggested I was making it up!! I have never been more humiliated in my life! I loved this car at first but between its quality and support of its service outlets I will move on to another brand.....soon.
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Oil Consumption
Update on previous review (see below). It took over 2 years but Subaru finally agreed the car was burning oil. They replaced the engine block. Since then it has burned less oil, but still does consume more than I would expect. Still occasionally get other warning lights/sensors that have to be checked. We've put far too much time and effort into a 4 year old car with only 35,000 miles than we should. A real disappointment from Subaru. As I said in my earlier review, my 2010 Forester has been AWESOME!!!! I've only had to do normal maintenance on that vehicle (fluids, filters, brakes, tires). Subaru got it right on that car!!!! We bought the 2012 Impreza after our 2004 was totaled. We also own a Forester and have owned 3 others. We have had check engine, oil pressure, and low oil warnings 7 times in two years. In particular, we've had low oil 5 times within the past 7 months and only 7,000 miles. The car is definitely burning oil. Dealer agrees it's burning oil and is not leaking. It doesn't leak "enough" and is considered to be "normal" by the service manager. As a 25 year Subie owner, I am EXTREMELY DISAPPOINTED in the vehicle and Subaru's inaction. I doubt we'll be another Subie- but I do LOVE my 2010 Forester (before the engine change!!!)
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First Brand New Car
Buying a Brand New car is never an excellent value. However, Subaru is not only well know for their exceptional reliability, saftey, and customer loyalty, they are also one of the top brands listed for resale value. When comparing the 2012 impreza on paper to its closest competitors it is not definitively going to jump off the page as the best choice in the segment. That is dependent on what your needs are; if you live in the snow belt, and are interested in upgrading or trading the car 5-10 years down the road, the impreza is a great choice. Many complain about the MPG not reaching 36mpg hwy.