Used 2016 Ram Promaster City Minivan Consumer Reviews
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The worst vehicle I have ever owned.
D. R., 06/13/2018
updated 12/28/2020
2016 Ram Promaster City Wagon SLT 4dr Minivan (2.4L 4cyl 9A)
49 of 52 people found this review helpful
Every time I take it to the shop for repair (2-3 times a year), it’s like buying this piece of junk van all over again. If you like paying way too much for repairs that are needed way too often... needing an alignment as often as an oil change, riding around in seats that are like torture devices, and having a digital transmission that causes whiplash every time it changes gears, then this is the vehicle for you! Thank you RAM, for ramming me into poverty. Repeatedly. Almost any vehicle will now seem luxurious after this one. Update! Had a $2000 fix in May of 2018 to replace the front axel. Don’t know why the axel broke from regular use. Probably just something promasters do. December of same year: the coolant thermostat crapped out and a replacement thermostat cost $500 by itself. May 2019- Air vents started misting coolant in at me. Went to dealership to get the heater core replaced ($900) the car promptly broke down on the interstate and I had to get towed back... coolant drenching everything inside and out. EVEN THE SUPER EXPENSIVE REPLACEMENT PARTS ARE TERRIBLY BUILT. The dealership re-‘fixed’.... but left the van in such a mess that I couldn't actually tell whether or not it was fixed (Coolant still dripping on my feet and everywhere). I had to take it to a different dealership where they charged me $130 just to tell me whether the heater core was fixed or not. They claim it is... after having serious questions about why the heater core has no support bracket... turns out the answer is that Ram didn’t make these vans with a support bracket for the heater core. Would have been too expensive for them. Quality control need not apply. June - 2020 - the slow death of my vehicle and wallet continue. Sway bar links had to get replaced... somehow one of the replacements even ends up being defective. It's like the pro master city's natural state is to be broken. Dec 2020- Blinker stopped working. In a normal vehicle this would be a twenty dollar fuse box fix (the relay). But the blinker in the promaster has no fuse or relay. It goes through the computer. Which means what is normally a twenty dollar fix you can do yourself, on this van is of course a five hundred dollar part and you’ll need a mechanic so as not to set off the airbag... replacing the blinker relay on a Ram Promaster means having to replace every other switch on the steering column as well. Thanks Ram. Under both the seats is an in explicable hole that you can reach quite a ways back under the floor. I don’t know how, but when I drive through rain they fill with water. And stuff starts to mold. Ram promaster goes above and beyond. It’s not just a mechanical hazard, it’s a biological hazard too. There’s also a new intermittent leak from the dash onto the passenger front seat side floor. Would have assumed it’s to do with the ac, except it’s winter and I haven’t been running the ac. Starting to get the feeling the van is trying to drown itself. Maybe I’ll give it what it wants and drive it into a lake. A Christmas miracle. What will fall off next? When will the money run out to repair this pothole with wheels? Stay tuned for more exciting adventures in pro disaster city... the anti-herbie.
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Promaster City Wagon SLT
Lostrminds, 07/11/2016
2016 Ram Promaster City Wagon SLT 4dr Minivan (2.4L 4cyl 9A)
25 of 27 people found this review helpful
Sitting at home late one night researching minivans on YouTube. Thank goodness I ran across the Ram Promaster City Wagon. The wife wanted stown'go style mini. That was enough to make me throw up but this van was interesting. We had looked at and drove C, D, H, K & T vans, did I miss any? Sure they had the stuff but they carried the average $33k+ price tag. Two weeks later a new Ram City Wagon SLT in our drive. A great bang for the buck. Now owning our Ram Promaster City Wagon SLT for almost 3 weeks now with 2400 miles on the clock. I can say we love it. Ride, handling, gas mileage and interior space is fabulous. Our wagon had a long list of options from heated seats, backup camera w/ rear audible sensors, fog lamps, aluminum wheels, electric windows and doors (child proof lock outs in rear for windows & doors too), adjustable steering wheel, electric adjustable heated mirrors, rear wiper/washer with defroster and the Uconnect radio which is far superior than our Mylink on our GM. The front overhead storage shelf is Awesome, too. For the cup/bottle holder baby crowd: front doors 2, rear doors 1 and center console 2 that's a total of 8. Head room, shoulder, leg room up front and back is great. The front doors offer easy access to the front seats which are equipped with turn knobs to adjust seat recliner with lumbar support. Boohoo no lever. Passenger has recliner knob. The rear sliding doors open to expose rear seats that tumble forward in 60/40 fashion. 60 on drivers side 40 on passenger side but are non-removable. Putting our toddler in his car seat with ease, no issues with banging your head, bending over straining your back and easy access to adjust that car seat. Also each rear seating position (3) has the LATCH System to install a child's car seat. Cabin safety I see front air bags, front bucket seats tagged with airbag equipped and side curtain airbags front and rear, too. I read something about knee protection: not sure if that means airbag or just the design of the lower dash. Other safety items that seem standard on every vehicle I assume need to be stated: antilock brakes, skid control, hill assist. A personal not on safety I've read the professional reviewers complain of "NO" 3rd row seat: thank goodness! I've witnessed a few highway rear ended accidents in my day and everyone I've witnessed are automobiles that get smashed into the back to the rear window. It is in my personal option a tragedy waiting to happen to place your children or loved ones in a far rear seat/3rd row in any minivan or small SUVs. That could result in your child being (the Bumper) compacted in any type of rear end Collision/accident. As the driver I have a cripple zone in front of me with airbags and a steering to attempt to maneuver but you have limited of no control what so ever when hit from behind. With that in mind why would you place a child in the rear crumple zone! Explain that to me? Why! A quick internet search will qualify my option. Purchase a full sized van, Suv or a bus. The rear cargo doors are also 60/40 opening to 90 or 180 degrees they offer easy low height access to the rear cargo area which is carpeted with 4 anchoring points and shallow built-in side shelving on both sides. Rear cargo area is roughly 49" between wheels by 52" with seats up and 67" with seats folded. Stack that firewood, carry mulch, toss in the dog or pickup your groceries with no worries of damaging your interior cargo area, no fancy trim just space. Our gas mileage is averaging 26.8. Nice pickup, great cruising on the highway. Set cruise at allowable speed and the motor and 9 speed automatic handles it nicely. If you want to control your shifts tap the gear selector to manual and take control of that 9 speed gear box. Handling on the winding roads at posted limit to me is sure footed and pleasant. In our area we have many unpaved, washboard, loose gravel roads it performs satisfactorily stays were pointed. I've driven auto cross in my Alfa, motorcycles, snowmobiles and boats. Is it my Alfa Spider no but it's not a barge either. Fun would be the word with manners. Interior noise seems to be a topic of concern. It's a van! Well we both think our Ram interior is as quiet as our 2014 Chevy extended super quiet cab. Nice sounding 6 speaker stereo, free satellite radio for a year, flawless Bluetooth hookup and iTunes no problem. Two 12volt plugs between the seats and one in the rear driver side also near the shifter a usb and audio input for your phone. I personally like the look of the wagon. I've fielded many questions from I suppose similar minded folks at almost every stop: gas station, grocery and even the highway rest area. I'm willing to shown'tell but the wife not so much. Our dealer was superb out of Warren PA. Hats off to Cory and Troy. Best ever experience I've ever had! Out the door with the exterior and interior protection treatments and a Michelin tire swap w/nitrogen came in rig
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Not a fan
Mark, 01/30/2018
2016 Ram Promaster City Tradesman Cargo 4dr Minivan (2.4L 4cyl 9A)
20 of 22 people found this review helpful
My first review was on 11/1/16 shortly after purchasing this vehicle. I was unsure of my feelings about it but now I can honestly say I do not like this van. one of my complaints early on was the acceleration. It's a peppy vehicle but the gas petal is way to sensitive and acceleration from a stand still is inconsistent. I've had the vehicle long enough to have gotten used to driving it but sometimes I step on the gas and the van accelerates normally. Other times it moves too quickly and there are times when it seems like it doesn't respond at all. Not a good feeling in busy traffic. Then there is the brake issue I mentioned in my first review. The issue still exists and RAM has no plans to do anything about it. I guess it's not an expensive enough vehicle for them to care about. Every morning when I leave for work my brakes screech like crazy due to the cheap metal they used on the drums and they rust overnight. Either that or the pads have a high metal content and the metal in them rusts. The screeching does go away after driving the vehicle and making a number of stops to "grind" the rust away. On a rainy day I can get thru the screeching period, drive for a while until I reach my destination, get back in the van a few hours later and the brakes screech all over again. This is unacceptable! Since my last review I have realized that this van handles bumps horribly. I have a 12 year old pickup that rides better than this thing. Now I am having electrical/transmission issues and am actually waiting for the local RAM service tech to call me back to arrange to have the van towed for them to evaluate/repair the issue. Maybe it's just my vehicle as I do see positive reviews but I am not happy with it.
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What can't my Promaster City Wagon do?
Wendy F, 09/15/2016
updated 09/16/2019
2016 Ram Promaster City Wagon SLT 4dr Minivan (2.4L 4cyl 9A)
41 of 47 people found this review helpful
I love my Promaster City Wagon. In bright yellow, I might add. It looks like a little bread truck/caution sign driving down the road but I am so happy inside. I have to say that I am trading in two cars for this one PMC wagon: a 1998 Toyota Tacoma with camper shell, and a 1995 Chevy Lumina minivan. I like a car with great utility and a car that I can sleep in on road trips. My old truck and van were each really good in their own way. But my new PMC Wagon tops them both--as a hybrid truck/van monster. Obviously my review is being written by someone that drove a Tacoma and an old van--not a Lexus so my needs for comfort and luxury may be somewhat less than yours, but here is what I think. This car is so fun to drive and so comfortable that I have no idea that I am in a cargo van -- except for the fact that it holds boat loads of stuff. It accelerates quickly -- too quickly if you want to watch your gas mileage, it handles and turns very well. It stays on the road. I can pass ANYONE on the highway, and often do. No trouble getting up to speed to merge onto the highway either. The seats are comfortable in the SLT with the extra lumbar support. It is true, you do have to crank the recliner knob and it is a bit slow, my old Lumina van was the same way. The front seats go so far back that you can sleep in them just fine. I am 6'2" and find so much leg room up front that I don't have to put the seat all the way back (never happens in other cars). If you don't want to sleep in the front seat then tumble half the back seat forward and sleep diagonal on the floor (if you're under 6' tall you don't have to sleep diagonal). It can come with satellite radio and has a great entertainment/computer console with buttons integrated into the steering wheel, built-in hands-free phone calls with bluetooth. Someone complained about not having a CD player. Well any smart phone or mp3 device will hook right up to the radio console with USB or bluetooth. Tons of head room, you can put your arms straight up and wave them around. Way cool overhead storage and clever bottle holders in the door pockets. Good, solid construction. Sliding doors are light and very slidey with very clever handles. I love the simplicity and design of the door handles and latches and the combination door handle/lock button in the front seats. Cavernous front seating area with wide angle view. I want to drive this thing to Alaska to see the wide open scenery. I think it is quiet. I know it is quiet compared to my Tacoma (which is a noisy little truck) and even compared to the Lumina. Even during a wind storm, I did not feel that the van was too tall or got too much wind noise or battering around. Note that it is wider than your average minivan. A wider track like a jeep might be helping to avoid that too-tall feeling. It corners like a car, not like a van. I have almost 5,000 miles on it so far and no mechanical problems yet (knock on wood). I am getting about 24 mpg in town and more like 26 on the highway. Best mileage in 9th gear (85mph and 30 mpg). I have not tried it in the snow yet. As a front wheel drive I expect it will do OK, but we'll see. It has a quick disconnect battery! Seriously, you just pull up a big pin. I have been waiting for that for years. My first car was a Studebaker (no I am not that old...the car was older than me) and I loved my Studebaker because of the simple, functional design. I feel like I have finally bought another Studebaker. You can't beat the combination of price and utility (and I suspect, but we don't know yet because it is a new model...reliability). Driver fatigue is very low in this car due to comfort. The speedometer is oddly off to the left of the dashboard (not centered) and I don't think the trip computer allows you to show a digital speed which would be handy. What you see in front of you is the date and some other trip info. I think this is funny because the date doesn't change--all day long. But maybe if you're using this as a work van and have to sit in that front seat and do paperwork, you'll appreciate knowing where to find the date? I had wanted to buy a car with automatic climate control, but this car did not have that option. I must say I really don't spend much time fiddling with the temperature controls in this truck anyway. There is an unfortunate blind spot where the panels are in the back/sides that prevents you from seeing, in parking lots, if someone is approaching the back of your car from the side. But a backup camera, and audible object detection system help with that. So my complaints are way fewer than the things that I love about the car. I get compliments often about its looks and potential versatility. My old parents find it easy to get in and out of both the front and back seats, it has a low step-in height than most trucks and a higher seat height than most cars. I consider it a FWD SUV, for on-road adventure; a mini, dry camper; a daily driver; and a cargo hauler.
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Renting to see if worth it
G.Brown, 09/23/2016
2016 Ram Promaster City Tradesman Cargo 4dr Minivan (2.4L 4cyl 9A)
21 of 24 people found this review helpful
I've rented this van 3 times now and until this current time, I noticed some comfort features lacking. First off, I'm a repair guy, own a Avalanche truck, can pack all my tools and pull a trailer no problem, MPG is my problem. So, first time I rented one was December of 2015, right after they came out. I also have a catering company and my truck was in the shop. It handled my equipment well and I was pleased. Second time, I had to pack my daughter for college and drive about 500 miles, I got about 27mpg, and that was mostly freeway. This last time, I noticed things that I hadn't before; lack of 2 arm rest. Seems like that should be common place, especially for a cargo van. The ability to rest your arms on the door arm rest area, it's just a bit too far away, your forearm is on it but your elbow is off, and if you shift towards the door, your "rear" is riding on the high part of the seat. The gear shifter positioning doesn't allow for your phone to be stored close by. Yes there's a flat area on the dashboard but a middle consule area would be great. The two cup holders between the front seats, the one in the rear is really a pain for either driver or passenger, not convenient. You definitely have to get a suction cup phone holder if using your phone for GPS, no place to see it otherwise. Overhead storage bin is great, I'm able to put my "classic construction clipboard ", wallet, bag of chips, etc up there no problem. Side doors open easily, rear doors are great. If you're packing / moving, which I did for my daughter, I suggest similar size boxes, that way everything fits nice and tight. Setting the tripometer is kinda a pain until you get use to it, it's on the wiper or blinker handle at the end, so you have to push it in and cycle to your option. The lumbar/ recline knob is really a pain in the.. .Seriously, you have to wrap your left hand down and around while rotating the knob. It is a bit loud when not loaded. I've only rented the cargo version, no second row seats. 12vdc plug in cargo area nice feature. Oh, the 2 plugs in the front are not "live" unless key is on, so you can't charge phones/ tablets/ ,etc unless van is on, kinda bummer. Standard rims and tires are weak. I've been on the search for a van like this for the past year, but unless the Tradesman SLT have more comfort features, I'm not completely sold. I do like the towing feature, which the Chevy and Nissan are not compatible but the Transit is. I'm on the road all day with a co worker, so these minor details are actually major for me.
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Still unsure
Mark, 11/01/2016
2016 Ram Promaster City Tradesman Cargo 4dr Minivan (2.4L 4cyl 9A)
10 of 11 people found this review helpful
I needed an extra work vehicle and my brother owns a dealership that does a lot of business with Enterprise Rentals. He offered me this van at what I thought was a great deal. I want to like this van but I really don't know what to think so far. It took me a while to get used to the gas petal. Either I was taking off too fast sending everything in front flying backwards or I would start and then hesitate. Anytime you switch from driving a particular vehicle for a while there is an adjustment period as you get used to the new vehicle. I am getting used to it but not sure if there is a transmission issue. I just can't seem to have a smooth start. I've never had that problem with other vehicles for this long. Also, every morning, especially if it is damp outside, my brakes seem to work too well. I will be maneuvering in our driveway working my way toward the street and every time I just slightly step on the brakes I damn near go thru the windshield. They just stop way to hard. The brakes sound awful too as if they needed to be changed a long time ago and the drum is being grinded by worn pads. My brother's mechanic looked at the brakes and said there is plenty of meat still on the pads. They didn't replace the pads because the only ones they could find were really expensive. Hopefully some aftermarket company starts making some cheaper, better pads soon.I want to like this van. It is peppy and has good cargo area. I suppose I just need to take it to the dealership and have them take a look.
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Scam/crappy van 2 in one
Elias, 08/24/2018
2016 Ram Promaster City Wagon 4dr Minivan (2.4L 4cyl 9A)
10 of 11 people found this review helpful
New key if you loose your key 1100 plus dollars plus you tow to their dealership . New ac compressor 1200$ plus part only transmission bad shifting . Engine weak stay away ram is in it for the rip off
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Ram ProblemMaster
Michael, 01/10/2019
2016 Ram Promaster City Tradesman SLT Cargo 4dr Minivan (2.4L 4cyl 9A)
10 of 11 people found this review helpful
Do yourself a favor and AVOID. I have owned this brand new since 2015. I'm at nearly 60,000 miles and it's been nothing but problems. Bluetooth constantly freezes and so does the radio. Rearview camera sometimes fails to activate. Radiator fan has started to wobble (common problem) Thermostat/cooling sensor has failed (common problem) TPMS monitoring system constantly has problems. License plate light has went out 4 times already.
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Can't get warranty parts. Stay away
Tom, 08/16/2017
updated 02/19/2021
2016 Ram Promaster City Tradesman SLT Cargo 4dr Minivan (2.4L 4cyl 9A)
16 of 19 people found this review helpful
The cooling fan for the motor has a problem the dealership has 2500 parts on factory back order my van has been at the dealership for over a week and still don't know when the parts will be in. Stay away dodge customer service is not doing anything,about this.customer service from dodge sucks.....uses oil regularly stay away it’s not a reliable vehicle.worst vehicle dodge has made. Don’t buy one. They burn oil at less than 10000 miles and dealerships says that’s normal. No fixing this junk
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Not a fun unit to drive
Richard L Kosi, 12/10/2016
updated 12/12/2018
2016 Ram Promaster City Tradesman SLT Cargo 4dr Minivan (2.4L 4cyl 9A)
16 of 20 people found this review helpful
The Van will not stay in it's lane of travel..The unit pulls to the left into on coming traffic all the time...I have been fighting with Ram/Chrysler on this matter case #30715 and was told by Engineering I had To live with it. I have a new 2015 and and also had a chance to drive a new 2017 and it reacts the same way..( Pulls to the left) If you let go of steering wheel the Van stills pulls to the Left into oncoming traffic as I write this review (12/10/2016). Also the Advertising Brochure state 87.2 inches of cargo length from partition back this not true ..(see page 4 Area D Cargo Area Length...) BS Not there 82"...Drive the van and bring a tape measure... PS Van was also recalled 3 Times already. Not a happy camper...Van is for sale. Up date (06/10/2017) after 13,000 miles van still handles the same. Chrysler still has no fix for the problem. Van still pulls to the left when you let go of the steering wheel. The Van has also lost a hell of a lot of value on the market. Value for your $ Dollar is not there....Suggest you buy something else.... Up date.....I now have 37000 miles on it and it still handles the same..Chrysler still has no fix for the pulling to the left problem... Suggest buying something else...Richard
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Love this Van!!
Turtle River, 12/11/2020
2016 Ram Promaster City Wagon 4dr Minivan (2.4L 4cyl 9A)
4 of 4 people found this review helpful
We love our 2016 Ram ProMaster City - it's now December 2020 with nearly 60,000 miles and has needed very little repairs and runs great. Just a new radiator hose pump or something at one point that was easy to fix. We have outfitted it as a live-in camper van and we absolutely love everything about this van! It's reliable, economical, well-designed and well-built. It's very quiet, and it zips around very quickly, even though we have at least 1,000 pounds of additional weight with all our gear. We have added a fresh water tank, grey water tank, sink, bed/storage, many cabinets, a lithium-iron phosphate battery and isolator, inverter, etc. And it's all delightful. A true friend - Highly recommended!!
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Maybe you should look just a little longer!
Craig Koch, 01/14/2016
updated 01/15/2017
2016 Ram Promaster City Wagon SLT 4dr Minivan (2.4L 4cyl 9A)
12 of 21 people found this review helpful
No CD/DVD player, front seats do NOT recline. No lever as in every other vehicle I've owned and/or driven in over 45 years. Three recalls, jack that comes with spare tire (purchase separately) won't lift rear wheels off of ground. I would not buy again.
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Contractor tested and approved
Chris kline, 03/08/2019
2016 Ram Promaster City Tradesman SLT Cargo 4dr Minivan (2.4L 4cyl 9A)
1 of 1 people found this review helpful
Very versatile for a small vehicle, snow handling poor. Turn off your traction control if you're stuck. Center console poorly designed but door bottle holders even the score. Needs a digital speedometer. Radio reception is often spotty. I outfitted with dual locking ladder racks, alot of noise but to be expected. Tow hitch and light connector with a 8in. Lift tow adapter works great. Tows smooth, good visibility with mirrors but tranny shift is prolonged, probably to be expected. Wall mounted tool boxes left and right and a $50 universal rubber mat. Always buy good seat covers and great floor liners(weather tech) for any vehicle you are going to keep. You won't be disappointed!!! Great value and performance. There are over a million and a half European cousins of this vehicle driving around. So it's not really new or untried, just the North American version 2014 to 2015 not so good. Redesigned 2016 to 2017 models seem overall great for the price. Consider the wagon version, even if you want to work out of it. You will get insulation rear seats and a whole lot more options an versatility for a few thousand dollars more. Also bought a full size spare tire with jack and hanger/installation kit for piece of mind, made the dealer pay half. Driving 1110 miles one way in 2 days from now towing a 4x8 harbor freight folding trailer with a 600lb load. Then 20 min to seperate the trailer into two halves that fit into the back of van, preventing me from towing a light/empty trailer 1110 miles back. That's versatility! Smart vehicle saves me gas, repairs and expensive tires for the work truck. Savings comparison to 1/2 ton work truck equal the cost of this van over a 5 year per period. Do the math, you won't be disappointed.
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Money pit!
THE PEOPLE'S REVIEWER, 06/12/2020
2016 Ram Promaster City Tradesman Cargo 4dr Minivan (2.4L 4cyl 9A)
1 of 2 people found this review helpful
It's a total disaster on wheels. Only thing going for it is it's looks and spacious cargo area. But no use if it's ALWAYS IN THE SHOP AND DODGE TECHNICIANS CAN NEVER FIND THE PROBLEM. I'm beginning to think that there is some special department that specializes in dodge vehicle repair and all dodge techs call there for guidance and no one ever answers cause they don't know either. Every trip to the DODGE DEALER shop is an overnighter. STAY AWAY!!! YOU'VE BEEN WARNED. And it's true what my colleagues say about they never haber parts available for this vehicle in particular. Im guessing it's because they're the most in demand for repairs. Oh, I almost forgot, it shakes on solid firm pavement and idle is always rough. Gear shifting is hard and vehicle does pull to the left. I purchased my car used with only 1 year of use in very good condition and its been in the shop most of the time. IT'S DEFINITELY A LEMON
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Electrical problems caused by the transmission
RC, 09/26/2020
2016 Ram Promaster City Tradesman SLT Cargo 4dr Minivan (2.4L 4cyl 9A)
0 of 0 people found this review helpful
This is why after 6 dodges I will never buy dodge again! They are lemons stay away from them. The dealerships can’t fix them. They changed the transmission 2 times in 1 visit, the truck has been in the shop or a total of 3 months off and on! Very bad product never buying dodge again!
A beauty to behold !
Ed b, 08/29/2022
2016 Ram Promaster City Tradesman SLT Cargo 4dr Minivan (2.4L 4cyl 9A)
0 of 0 people found this review helpful
There is only one complaint that I have for this very fine minivan and it is a serious one.During the daytime I CANNOT see the speedo or the tach. At night after dark having the lights on high I can barely make them out. i have never had this problem before in any car or van that I have owned, I can read the items in the info box, bottom center with no problem. I am going to have figure a way to get more light on the subject.My Wife and I are going to.make a camper out of it and go sightseeing.
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