We bought this car in august 2009. We have taken it to the dealer in 3 different occasions for transmission problems. The first time they said they had to reprogram the computer. The second time they said they had a recall and they had to reprogram the computer again. This week we took it in again and they said they can fix the problem since they cannot reproduce the problem while testing it. This is the worst car we ever owned. The rpm jump to 6000 in the highway, the car basically stops working and you have to get out of the highway to avoid an accident. This happens randomly. Once you stop and restart the car it runs without problems. This dealer has not help us in solving the problem.
New engine and transmission deliver smooth performance with more than adequate power. White suede paint looks good. The black and cashmere interior is very sharp, and the stylish look has garnered many positive comments particularly from women. Controls and displays are well laid out and easy to use / monitor without diverting attention from the road. Getting almost 20 MPG in 65% city / 35% freeway driving in the Austin heat with the AC on. Steering gives the car a very light feel but is accurate. AC very powerful for front passengers on hot days even set at 78 degrees with fan on a low setting. Very little sun glare on dashboard or center displays.
Our car has been garage kept, low mileage, driven smoothly. Transmission has been a nightmare. Has been to the dealership 8 times for exact same transmission issue without long term repair. They simply reset the computer. So it's obviously a software problem. They deny there is a recall or even a service bulletin regarding same, even though I have found proof otherwise. Now that it's out of warranty, they want to charge $175.00 each time they "reprogram " the computer. As it turns out, a FORMER service tech explained that this involves disconnecting the battery for 30 mins. That's it! Our dealer will not stand by any one these so called 'repairs', and that's the real issue. No real repair, no long term fix, no support or warranty on service. Next vehicle model will be more thoroughly researched with long history of good service ratings, likely a Subaru. UPDATE: 8-16 car remains in our possession, but sadly we can't trust it for longer trips, so it stays in the garage.
Bought brand new this March. Noticed a little slip or gear miss when the car would shift into 2nd gear. Took to dealer and had a solenoid replaced in October. This took 7 days to repair. Two weeks later all noticed it was slipping now in all six gears. Took car back yesterday and found out that they now need need to replace the transmission because the piece they need to replace is not sold individually.Now they have it and will take another week to get the transmission in and who knows how long that will take. GOD love Ford transmissions. They should stop making those new 6 speed transmission.