2017 Mercedes-Benz Sprinter Consumer Reviews - 4 Car Reviews | Edmunds

2017 Mercedes-Benz Sprinter Consumer Reviews

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Conversion Van Mercedes Benz (MB) & RoadTrek (RT)
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Jimmie
on

Vehicle

2017 Mercedes-Benz Sprinter 3500 XD 170" WB Cargo w/High Roof 3dr Ext Van 4WD DRW (3.0L 6cyl Turbodiesel 5A)


Review

We looked at alternatives to a Class B vehicle before we bought out MB/RT. I have friends in the golf sales industry that had this vehicle with 400K miles on it and said the same thing, "love my Sprinter, its not cheap on repairs but it rarely has problems". So we looked and settled on the 4 wheel drive 3500 extended cab modified to a class B by RT. We've had very few problems to this point with the exception of the cooling system and the front end alignment. During our first trip with the vehicle to Nova Scotia on a hot day we'd turn the cooling system down to 60. After approximately an hour at cold the system would shut down then turn itself on again. The system turned itself off, it was so the compressor wouldn't freeze. After replacing the module that issue went away. During the same trip we noticed front end tire wear. We took the van in and had a front end alignment at 9,000 miles and thought we had solved the problem. After 16,500 miles the front tires are junk. We're currently sitting in a MB dealer having the tires replaced and another front end alignment. We'll determine the extent of the problem and reopen this review after we put more miles on the vehicle. We started to notice another quirk on this same trip. We would park on an incline and when we would start the vehicle on a cool morning the vehicles turbo wouldn't run. You could stand on the accelerator pedal and nothing would happen. Eventually the turbo would activate and you could move. It happened twice and has yet to return. Upon consulting a technician we were told basically that the system wouldn't operate until it was warmed up and then the turbo would activate.


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Class action law suit
6 of 7 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Disappointed Mercedes Benz owner
on

Vehicle

2017 Mercedes-Benz Sprinter 2500 170" WB Cargo w/High Roof 3dr Van (2.1L 4cyl Turbodiesel 7A)


Review

Don't buy a sprinter van. We had trouble with our 4x4 van within 1 month. I brought in van 5 times and dealer can't find problem. The van hesitates and skips in all weather, terrains and with/without loads upon acceleration or just driving. We used a loaner sprinter van that was not a 4xr and that one skipped randomly too. Even the guy who sold us the van admitted that "Yeah, we've been having trouble with those vans". We called Mercedes Benz corporate and complained. They gave us the run around with no solutions. Now we are proceeding with a lemon law complaint with our states attorney general's office. It's been a nightmare dealing with Mercedes Benz. They know there is a problem.


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Mercedes-Benz’ s / Freightliner’s Best Value
3 of 3 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By 97420
on

Vehicle

2017 Mercedes-Benz Sprinter 2500 144" WB Cargo 3dr Van (3.0L 6cyl Turbodiesel 5A)


Review

The Sprinter is a Mercedes Commercial duty vehicle. This is a no nonsense rig, with awesome versatility and cheap operating costs. I purchased our 2015 6-cylinder used with only 25 miles on the odometer. We bought ours so we can fit our family and our son’s wheelchair, with a Under Vehicle Lift installed. We also transport heavy shipping boxes as a side business. With 6’2-6’4 interior ceiling height we can carry lots of stuff and with a 2600 pound payload capacity our 2500 Sprinter can carry more than the Transit Diesel and still pull 5000 pounds, which is also more than the Transit T350 Diesel. We have driven just short of 30,000 miles the first year, with average city and hwy mileage around 20 mpg. On a recent 3000 mile trip to Banff, Canada we averaged an easy and unbeatable 25 mpg, loaded with extra fuel, food, luggage and family. We’ve had absolutely no problems with this rig, having the oil changed every 20,000 and with awesome Mercedes dealership customer service and brand new Mercedes loaner cars given during the time our oil is changed and service done. Treat your rig right and it will pay off in the long run. The driving position is far better than the Transit and I know I’ll get more miles out of this Sprinter and enjoy looking at it far longer than the Ford.


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1 Year Old Cargo Van 30K miles 10 X Repairs !!!
42 of 43 people found this review helpful
Performance
Comfort
Fuel Economy
Fun To Drive
Interior Design
Exterior Design
Build Quality
Reliability
By Unhappy Sprinter 2500
on

Vehicle

2017 Mercedes-Benz Sprinter 2500 144" WB Cargo 3dr Van (2.1L 4cyl Turbodiesel 7A)


Review

Mercedes Benz is hiding in plain sight behind their Tri-Star Badge. In the past this was a respected Brand BUT today you are better off moving to a different Brand as these vehicles are absolute JUNK. I purchased a New 2017 Sprinter 2500 and after only 30K miles and 1 YEAR of ownership my CARGO High Roof Van has visited the Dealer 10 times for Check Engine Light, Steering Column replacement, a plethora of electronic issues and black Gunk dripping out of the roof ribs in the Cargo area - leaking black sealant on tools and NEW Product for my clients. Told by Mercedes Dealer that my van is not a problem child. I even tried to trade my van in at the dealer I purchased from and was told by the Sales Manager that they did not want my van as they could not resell it with all the problems it has. I went through MBUSA and they basically have done nothing to stand behind their product. DO NOT BUY MERCEDES - BAD PRODUCT - BUILT POORLY - POOR QUALITY.


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