Used 2017 Mercedes-Benz Sprinter Consumer Reviews

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$24,673 - $28,433

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1 Year Old Cargo Van 30K miles 10 X Repairs !!!

Unhappy Sprinter 2500, 07/29/2017
2500 144" WB Cargo 3dr Van (2.1L 4cyl Turbodiesel 7A)
71 of 76 people found this review helpful

Mercedes Benz is hiding in plain sight behind their Tri-Star Badge. In the past this was a respected Brand BUT today you are better off moving to a different Brand as these vehicles are absolute JUNK. I purchased a New 2017 Sprinter 2500 and after only 30K miles and 1 YEAR of ownership my CARGO High Roof Van has visited the Dealer 10 times for Check Engine Light, Steering Column replacement, a plethora of electronic issues and black Gunk dripping out of the roof ribs in the Cargo area - leaking black sealant on tools and NEW Product for my clients. Told by Mercedes Dealer that my van is not a problem child. I even tried to trade my van in at the dealer I purchased from and was told by the Sales Manager that they did not want my van as they could not resell it with all the problems it has. I went through MBUSA and they basically have done nothing to stand behind their product. DO NOT BUY MERCEDES - BAD PRODUCT - BUILT POORLY - POOR QUALITY.

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Conversion Van Mercedes Benz (MB) & RoadTrek (RT)

Jimmie, 11/14/2018
3500 XD 170" WB Cargo 3dr Ext Van 4WD DRW w/High Roof (3.0L 6cyl Turbodiesel 5A)
13 of 13 people found this review helpful

We looked at alternatives to a Class B vehicle before we bought our Mercedes Benz 3500 design Road Trek. I have friends in the golf sales industry that had this vehicle with 400K miles on it and said, "love my Sprinter, its not cheap on repairs but it rarely has problems". So we looked and settled on the 4 wheel drive 3500 extended cab modified to a class B by RoadTrek. We've had a few problems to this point with the exception of the cooling system and the front end alignment. The cooling system issue was a module that was replaced as a warranty item. During our first trip with the vehicle to Nova Scotia on a hot day we'd turn the cooling system down to 60. After approximately an hour at cold the system would shut down then turn itself on again. The system turned itself off, it was so the compressor wouldn't freeze. After replacing the module that issue went away. During the same trip we noticed front end tire wear. We took the van in and had a front end alignment at 9,000 miles and thought we had solved the problem. After 16,500 miles the front tires are junk. We're currently sitting in a MB dealer having the tires replaced and another front end alignment. We'll determine the extent of the problem and reopen this review after we put more miles on the vehicle. We started to notice another quirk on this same trip. We would park on an incline and when we would start the vehicle on a cool morning the vehicles turbo wouldn't run. You could stand on the accelerator pedal and nothing would happen. Eventually the turbo would activate and you could move. It happened twice and has yet to return. Upon consulting a technician we were told basically that the system wouldn't operate until it was warmed up and then the turbo would activate. It has mysteriously disappeared and we haven't had a problem with it since. We did have the fan blower motor replaced at 40K, a tad disappointing but again covered by the extended warranty,

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Mercedes-Benz’ s / Freightliner’s Best Value

97420, 04/23/2018
2500 144" WB Cargo 3dr Van (3.0L 6cyl Turbodiesel 5A)
13 of 14 people found this review helpful

The Sprinter is a Mercedes Commercial duty vehicle. This is a no nonsense rig, with awesome versatility and fairly cheap operating costs. I purchased our 2015 V6 Turbo Diesel (used) with only 25 miles on the odometer. We bought ours so we can fit all of our family and our son’s wheelchair, with an Under Vehicle Lift (UVL) we had installed. We also transport heavy shipping boxes, as a side business. With 6’2-6’4 interior ceiling height we can & have carried lots of stuff. Even 2 tons of payload is carried easily in our 2500 Sprinter and it can out carry the Transit (5 cylinder) Diesel while still rated to pull 5000 pounds, which is also more than the Transit T350 Diesel (now discontinued). We drove just short of 30,000 miles the first year, with average city and hwy mileage around 20 mpg. On a recent 3000 mile trip to Banff, Canada we averaged an easy and unbeatable 25 mpg, loaded with extra fuel, food, luggage and family. We’ve had absolutely no problems with this rig, having the oil changed every 20,000 and with awesome Mercedes dealership customer service and brand new Mercedes loaner cars given during the time our oil is changed and service done. Treat your rig right and it will pay off in the long run. The driving position is far better than the Transit and I know I’ll get more miles out of this Sprinter and enjoy looking at it far longer than the Ford. (I know people with the same van that have 600,000 & 800,000 miles on their original Sprinter diesel engines and turbos.) This rig handles unbelievably stable in corners and it is actually enjoyable. The fuel mileage is generally around 20mph on the highway, give or take. Strong headwinds will take the biggest toll on fuel economy. My experience w/ City mpg is around 15, the same as my old Subaru Outback 4 cylinder. Update: I am approaching 66,000 miles and have had only 1 part (thus far) that has needed replaced- (under warranty) somewhere in the front climate control. I have replaced the tires & other regular maintenance items. Annoyingly, the navigation unit module (located In the glove compartment) occasionally resets itself, perhaps from rough road or things in the glove box? The trucky suspension, when empty, reminds the driver that this is built for commercial use. When it is loaded, everything is much quieter and smoother. The slider door can rattle on rough roads, may need adjusting. The front seats remain very supportive, I hope to upgrade the rear seats in the future to foldable bed, bench seats, via the aftermarket. At this point, If my Sprinter was totaled, I would buy another.

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Class action law suit

Disappointed Mercedes Benz owner, 06/03/2018
2500 170" WB Cargo w/High Roof 3dr Van (2.1L 4cyl Turbodiesel 7A)
30 of 35 people found this review helpful

Don't buy a sprinter van. We had trouble with our 4x4 van within 1 month. I brought in van 5 times and dealer can't find problem. The van hesitates and skips in all weather, terrains and with/without loads upon acceleration or just driving. We used a loaner sprinter van that was not a 4xr and that one skipped randomly too. Even the guy who sold us the van admitted that "Yeah, we've been having trouble with those vans". We called Mercedes Benz corporate and complained. They gave us the run around with no solutions. Now we are proceeding with a lemon law complaint with our states attorney general's office. It's been a nightmare dealing with Mercedes Benz. They know there is a problem.

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2017 sprinter nueva

Jorge, 07/07/2020
3500 144" WB Cargo 3dr Van (3.0L 6cyl Turbodiesel 5A)
1 of 5 people found this review helpful

compre una 2017 nueva mercedes sprinter 2500 144 wheelbase turbo diesel v6 3.0..ya van mas de 10 veces que la llevo al dealers..problemas..(1) la alarma no abre la puerta estando parado atras me dijeron viene asi de alemania no sabemos como solucionarlo(2)problemas con el egr,pensaron que hera la trasnmicion la desarmaron con 9000 millas y seguia el problema,cambiaron el egr y se soluciono.(3)solo dos años de uso y la bateria se murio..(4) despues de cambiar bateria ahora alternador..(5) cuando esta en una subida y queres ir de reversa no sube muy mala traccion...(6) parabrisas aveces hace ruido con el viento..(7)los espejos retrovisores tiembla el vidrio osea tenes mala vicion de los autos..

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