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Used 2023 Mercedes-Benz GLC-Class Consumer Reviews

2.6 out of 5 stars
32 reviews

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5 out of 5 stars

The Best or Nothing

AV, 09/21/2023
2023 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo gas/electric mild hybrid 9A)
4 of 4 people found this review helpful

This is the best Merc I’ve owned. It is luxurious inside and out and handles extremely smooth. The issue of starting was a software bug that has since been fixed, if you’re considering the GLC just make sure the dealer has updated its software. I’ve had it for several months with zero issues!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

Beautiful car but not user friendly

Tina, 10/17/2024
2023 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo gas/electric mild hybrid 9A)
3 of 3 people found this review helpful

I fell in love with the exterior and interior of the Mercedes GLC but unfortunately it became apparent very quickly that the features and infotainment system are not intuitive or user friendly which made me trade the car in under one year. There were also multiple recalls, I had constant issues connecting to Apple AirPlay/bluetooth, the tire pressure sensor was faulty and had to be reset at the dealership. Very disappointing experience with a “luxury” SUV, would not recommend.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

Pretty and pretty bad

Unsatisfied Customer , 12/13/2023
2023 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo gas/electric mild hybrid 9A)
11 of 16 people found this review helpful

My fully loaded ‘23 GLC is one week old and has had numerous technical problems. It is a beautiful car that is a total lemon. Avoid!

Technology
1 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Low quality, lots of electronics and sensor issues

Dishant, Ottawa, 01/23/2024
2023 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo gas/electric mild hybrid 9A)
6 of 8 people found this review helpful

After a few kms the car started showing airbag and seat sensor warnings. Service said it was a faulty sensor and they had to replace the part. A few hundred kms after and with cold weather the Engine warning lights came on. Similar issues to others and service confirmed there is a software issue with the 12-V battery system. Their official written solution is to drive longer and warm up the car for 1 hour prior to driving, which is ridiculous itself. And no update on when they might release a software update. There are other sensor issues too. When backing up from my driveway, every once in a while it will apply a hard break automatically with an warning icon of an object close by, even though there is no objects close by, the driveway surface is flat with a slight decline and despite close range breaking is disabled. I was driving in snow on a highway once and the front camera and sensor were cover with snow so a warning popped up with a beeping sound saying camera view is reduced, which is all good but then it would disappear and beep again after 5 seconds non-stop. Why can't it just leave the warning on once and not beep every 5 seconds. The auto folding mirror when car is locked settings keep getting reset every 2-3 days. It was very annoying that it can't remember the setting and it would get reset every few days. The Android Auto keeps crashing. Sometimes it goes in a loop, I.e. crash, reconnect after 10 seconds, and then crash again after 10 seconds. The whole time the phone is connected to Bluetooth with the car and sometimes happens when it is connected by cable as well. Imagine you are trying to listen to music from your phone but it will crash, reconnect, listen for 10 seconds and then crash again. Even a non-luxury auto maker will have a better audio system where you can at least listen to a complete song from you phone with crashing. So now I'm stuck to listening radio only. A lot of quality issues with this car, which many 2023 owners will agree with. Mercedes knows they have quality issues with this model because they don't deny it and instead give a response saying these cars completely new tech so there will be some issues. Don't get me wrong Mercedes makes some really great luxury cars and every car will have some issue here and there but when basic things fail, sensor warnings going off, and frustrate you every time your drive then it's not a luxury car, and you would be better off buying something else. The 2023 GLC 300 model is not worth the money and headaches you will get. It only deserves 1 star for the ride comfort.

Safety
2 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Car died 2 WEEKS after buying

GLC Sucks, 02/02/2024
2023 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo gas/electric mild hybrid 9A)
10 of 15 people found this review helpful

Sat at the dealership another 7 MONTHS. Lemon law buyback currently in progress. RUN AWAY from this vehicle! You have been warned!!

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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