2024 Lincoln Navigator Consumer Reviews
Pricing
Decent Vehicle, Terrible Service and Support
All the hype of owning a Lincoln and the service that comes with it falls through the cracks the moment you need help. Lincoln offers to pick up your car for service to their nearest dealer. True? No, it is not true (at least in my case and I live in a populated 4 million resident metro). Lincoln stands behind their cars with great service. True? No, it is not true. Called in for service a few months ago and they said I would have to wait 6 MONTHS to be seen to fix a faulty rear seat entertainment screen on a brand new Navigator. I called Lincoln for help and they said to talk to their internal 'Lincoln Play' team. The call transfers straight to voicemail for some 3rd party company that makes the screen. Did they return my call? Nope. Never. Not once. A few months passed. I called Lincoln again for help. They said they would call the dealer. They called the dealer and the dealer said it would be a month and a half to be seen now and no, they would not pick up my vehicle as advertised. They are now calling local Ford dealers to see if they can help with some measure of hope that a Ford service department can figure out a Lincoln proprietary issue. I appreciate the willingness for the Lincoln agent to help, but his hands are tied by their dealer network not being willing to provide any level of reasonable support. Think I'm wrong? Give your local Lincoln service team a call first before you buy from them and ask how long it will take to be seen for your Lincoln. It might change your perspective on the service promised to you. Currently, I am still waiting for support on both a seat belt issue that keeps unlocking itself and a rear entertainment system that only occasionally works.
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Most comfortable suv
Pros: holds lots of people and luggage, the most comfortable and quiet ride, lots of bells and whistles. Fun to drive Cons: satellite map system commonly sends me the wrong or longest way, Lincoln doesn’t stand behind the pickup/delivery/loaner service, tires were only black for one day, not enough tint in front windows and windshield.
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- Premiere 4dr SUVMSRP: $54,000
- Black Label 4dr SUVMSRP: $79,999
- Reserve 4dr SUVMSRP: $69,999
waited 4 months drove it for 2 days and...
I ordered 2023 Lincoln Navigator Reserve L for my fleet in early September 2022. The car was delivered to us on January 3rd 2023. It is a second Navigator in our fleet as we own 2020 with same trim and we love it. By January 5th I drove the car for bout 280 miles and went to the airport for client pick up. turned off the car and when client was ready I was trying to start the car. I tried every option with help of the dealer and car failed to start with the fab. It started with the Lincoln app but would not go into the gear. I was told by the dealer to tow the car back to them Once at the dealership a Lincoln service foreman and director of service briefly checked my brand new car and couldn't figure out what is wrong with it. I was provided a 2019 loaner from Enterprise (pretty beat up) Initially I was mad than I started to laugh as that's not what do you expect from buying a $105,000 car that lasts less than 300 miles. As of today I am still driving the rental and Im in mercy of local Lincoln dealer when and if they will run deeper diagnostics on my Brand New Car, I am very disappointed that I waited 4 months for vehicle that I love and it lasted 2 days.
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Over Priced for what was offered.
This is my second Navigator. My first was 2018. I waited over a year and a half to get this new Black Label Model which listed for $106,485. Ride is very luxurious and a boulevard ride. Certainly not a European ride. Interior is very comfortable and well appointed. However, it seems to have been detailed with less quality than my 2018 model. Although there are a few more options offered on this model the use of those options are in a place difficult to implement. The message option if on the road is difficult to use. The trunk button is non-descript. Reading the cruise control and other buttons while driving is difficult because of the size print. The new phone call button is not simultaneous. One needs to be a Purdue Engineering school graduate to figure out all of the seat adjustments. The radio and all of its options are a challenge. Probably the biggest surprise was the 10 speed transmission. It jumps into gear and the smooth shifting is gone. In reverse the transmission makes a high pitched whine. The driver side doors are not flush. Disgraceful! Did I mention that this car listed for over $106 G’s! I don’t engineer cars but I do drive them. I know what I like and what I do not like. Quality of my unit is below average.
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Great SUV
I have had MB, GM Tahoe and Escalade and Ford Expedition and Explorer and 3 Navigators and the new Navigators beats all hands down. Seats, engine and room plus a systems and at good price for quality. All is good but the recall caused major problem as they didn't get fixed right and left off seal and 120 miles out of town and had to get towed back to dealer. Other than that great.
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