Used 2018 Lincoln MKX Consumer Reviews
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Screwed in Oklahoma
Be advised that Lincoln must be going out of business. They are not making new parts for their new autos. My new 2018 MKX right front headlight was damaged on October 26, 2018 and Lincoln could not get me a new headlight until January 11th, 2019. No headlights (that worked) were available in the United States. I am paying $752 a month on my lease and can't get my car out of the shop because there are no headlights to replace the damaged one. To make it worse, I paid for a Black Label service and it really sucked. In January, my "SPECIAL ADVOCATE" was offering me 4 days of lease compensation for my long wait. Well Mel, can take his offer and place it where the Sun doesn't shine. I got a new advocate and she got a headlight on the way and was at least going to compensate me for most of my down time. I haven't seen a penny yet but I have faith in her. I needed another new vehicle and bought a $95,000 dollar Cadillac ESV. I was ready to buy a Lincoln until this mess. Mel, you just cost Lincoln a sale and probably any future sales from me or any of the 1000 people I work with. I had a similar problem with a new Chevrolet in 2014 and after 1 month, they offered to give me my money back or in 3 days they would have the car fixed and give me a credit of $1000.00 to use in their parts department. They offered this to me, I didn't even have to ask. I took the $1000 deal and bought 6 new jackets. I love the car and have had no problems since then. We now have a new headlight and estimate that I will get my new MKX Black Label ready to drive on Monday January 21, 2019 almost 3 months being broke down. Am I eligible for the Oklahoma Lemmon Law? I gave the car a one star rating because 3 out of 4 months of leasing the car, I haven't been able to drive it.
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Second Lincoln.....just keeps getting better
Great car.....just make sure it fits your budget. Well equipped. Couldn't be happier.
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- Reserve 4dr SUVMSRP: $15,795455 mi away
- Reserve 4dr SUVMSRP: $20,600449 mi away
- Reserve 4dr SUVMSRP: $25,295269 mi away
Driver's seat is the worst
The 2017 MKX looks great and has more technology features than you can imagine. The only problem is that the seats are made of poor quality materials and are not comfortable. Headrests on front seats tilt too far forward, causing neck pain. Seat cushions do not have enough support and they are very narrow (flat part is only 11 inches wide!) and bolsters on side make sitting surface more like a U shape than a normal seat. Back of seat is too bucket-like so I end up sinking into bottom and back of seat. Even went back to dealer for assistance with adjustments but no luck. Second row seats are flatter but still not comfortable. I am a 5'7" female and slim. MKX is now parked in garage because I get neck and back pain when I drive it. I am driving my son's 2003 Highlander instead. I would not recommend the MKX.
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Nice car with seating and technology shortcomings
Very nice SUV with many good features. Noticeable shortcomings are very short front seats with not much leg support. Front headrest does not have much range of motion adjustment. Driver assistance function for maintaining lane will stop functioning when lines are yellow. Adaptive cruise control works very well.
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Comfort for old bones
They are not cheap but if you want a vast amount of Safety functions then the MKX is the way to go. Since we spend a lot of time in our cars seat comfort is key and the MKX will give that to you.
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