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Used 2021 Kia Sorento SUV Consumer Reviews

3.4 out of 5 stars
63 reviews

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5 out of 5 stars

Superb vehicle

Rhonnie, 12/11/2023
2021 Kia Sorento SX 4dr SUV (2.5L 4cyl Turbo 8AM)
0 of 0 people found this review helpful

Great vehicle! Love the 4-captains chairs & 3rd row seating when the grandkids are in town! ALL the features you could want! 4-cyl Turbo can move!! Gas mileage could definitely be better but otherwise great vehicle for all my needs!!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Excellent

Whoade, 04/20/2025
2021 Kia Sorento SX 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
0 of 0 people found this review helpful

All these complaints about this vehicle that comes with even better warranty if your vehicle is having issues it take to dealership and use that warranty I have this in an Sx trim and yes we had some issues took to dealership and they fixed my issues yes it took some time but it was covered under the warranty and it's been trouble free ever since. So yes this is a very good vehicle and any brand vehicle you buy can and will have issues.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

SX Prestige X-Line Engine Overheating (Faulty ITM)

L, 10/30/2024
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
0 of 0 people found this review helpful

My 2021 X-Line has been experiencing engine overheating issues recently and naturally, out of concern, I took the car to a local dealer to diagnose the cause of the issue. Long story short, the Integrated Thermal Module (ITM) is the cause of the overheating and it is NOT covered under the powertrain warranty (it would probably be covered under the 5-year/60k warranty). I attempted to contact Kia customer help about this issue and they did not offer any help regarding this issue. So now I am stuck sourcing the ITM myself and getting it installed with no assistance from Kia. Below is the part number for the ITM: 25600-2S001 In closing, I cannot recommend Kia products to the general public and I hope this issue becomes widely known and well-documented. It is clear they do not stand behind their products and do not care about their customers. Save your money and buy elsewhere.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
2 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Solid build quality smooth riding chariot

Yuve , 01/08/2024
updated 07/14/2025
2021 Kia Sorento SX Prestige X-Line 4dr SUV AWD (2.5L 4cyl Turbo 8AM)
0 of 0 people found this review helpful

Incredibly smooth ride on highways. Smooth transmission, strong acceleration from standstill to operating speeds, and from low speed to cruising. Quiet demeanor. Excellent safety features and electronics, decent highway mileage. Keep reminding yourself this is a BMW in disguise. Initial release did not include seat memory which I miss but have lived without. Excellent electronic features, robust engine and decent fuel economy, cruising range. OE tires replaced in 40,000-miles now riding on strong Contis, which has made a handling, noise and wet weather upgrade.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Fun

Natasha, 08/20/2024
2021 Kia Sorento LX 4dr SUV AWD (2.5L 4cyl 8A)
0 of 0 people found this review helpful

Love this car! Great for family!

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