Used 2020 Jeep Wrangler Consumer Reviews
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We have a limited number of reviews for the 2020 Wrangler, so we've included reviews for other years of the Wrangler since its last redesign.
Jeep - Customer Cares? Doubt It
Michelle, 06/03/2019
2019 Jeep Wrangler Unlimited Rubicon 4dr SUV 4WD (3.6L 6cyl 6M)
96 of 112 people found this review helpful
Don't expect any support when purchasing a 50k+ car. We ordered our perfect Jeep. Yes I said special ordered and waited and waited and finally it arrived. With a leaking Sky1 roof, pieces actually protruding thru the roof, paint damage down to bare metal, a Steering wheel that was already defective, and more scratches than I have seen on cars with 100k miles. So no way was I taking delivery of this. Dealer said no you should not we will order another one for you. Hmm - next day sorry we can't order a Mojito Sky1. Why - no idea system won't let us call Customer Cares. Jeep customer cares should be renamed a black hole of wasted time. They don't respond for two weeks - then tell us they ran out of Mojito paint really cause I can still order a regular Jeep in that color just not a Sky1? Oh we will check another 2 weeks and nothing to finally be told oh your dealer can order it and we are closing your complaint. Dealer still can't order it. Jeep cares well it might have only been available for an hour or maybe not at all we really don't know but nothing we can do. The biggest reason we ordered this was we wanted a Mojito Sky1 that was not available on any dealers lot near us. They send out a junk car and then tell us it is just our problem take it or leave it. Well we left it and now I am wondering if Jeep is even worth the effort.
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More Steering issues 2019 JLU 4 door
Nicolle, 03/10/2020
2019 Jeep Wrangler Unlimited Sport 4dr SUV 4WD (3.6L 6cyl 6M)
8 of 8 people found this review helpful
Issues keep repeating after being fixed. Carl Burger Dodge has been fantastic but are Baffled at trying to fix the problem. They drive the Jeep they feel the issue they try to fix it and it comes back. Between the steering, the death wobble the tires wearing , Intermediate transmission shifting issues, Loss of power when climbing a Hill and engine jerking or hesitation. I don't know what to do. I now have 17000 miles on my 2019 JLU and I've been having problems since 2000 miles. We have flashed the computer and reset it 4 times. I do feel it's a computer issue along with a frontend issue but because of all the problems I believe it's causing more internal problems. I would like to say for them to just give me a new Jeep but I also don't want to start from ground 0 . Other than that the Jeep is fun to drive this is my 1st brand new car and my dream car And now I'm just crushed. I cannot do any upgrades and everything is just sitting in my garage Staring back at me!
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2020 Jeep Wrangler for sale near you
3 of 133 listings
- Unlimited Rubicon Convertible SUVMSRP: $31,90412 mi away
- Unlimited Sahara Convertible SUVMSRP: $22,29017 mi away
- Unlimited Rubicon Convertible SUVMSRP: $30,55012 mi away
See all 133 listings
The Wrangler Rubicon is a BEAST!!!
DJ Brown, 12/30/2019
updated 07/06/2020
2020 Jeep Wrangler Unlimited Rubicon 4dr SUV 4WD (3.6L 6cyl 6M)
35 of 41 people found this review helpful
Update 7/6/20: Everything I thought then is still 100% true and I have grown to appreciate the Navigation system and Apple Play interface. All these creature comforts and still a great off-road machine. Love this truck! This car has everything inside and out! It delivers a smooth ride and the I4 engines gives the best of both worlds...great low end torque for accelerating while also giving great fuel economy. The amenities inside 8.4 inch touchscreen display, Apple Car Play, seem less navigation etc. makes this a dream vehicle for my wife. But the best feature is the the Sky 1-Touch roof. This is an awesome upgrade to the vehicle and probably the best thing to happen to a Jeep since 4x4. It essentially makes the Jeep a convertible vehicle and allows you to open to the outdoors with taking off paneling. It offers low wind noise when open and does not bother passengers with too much wind in the face and it’s easily closed when you get that unexpected shower or just want to go back to ‘car’ mode. AWESOME!!! If you buy a Jeep—-get Sky 1-Touch you won’t regret it.
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2019 Jeep Wrangler Unlimited Sport S
TheJeepGuy, 07/08/2021
2019 Jeep Wrangler Unlimited Sport S 4dr SUV 4WD (3.6L 6cyl 6M)
6 of 6 people found this review helpful
Purchased a 19” Wrangler JL with the 2.0 turbo engine. I take very good care of my vehicles and within less than two years and only 20k miles here is a list of problems with my Jeep. 1- uconnect radio is junk! Blacks out and resets frequently, freezes when it wants until vehicle is shut on and off to turn back on, Bluetooth drops all the time. 2- Very scary steering issues (death wobble) when hitting any kind of bump in the road and a few close calls causing a crash in some scenarios. (Had a recall for steering dampener to take care of issue but still exist) 3- RUST!!? Frame weld have rust, I’ve counted over 30 different spots on my frame that have rust forming. The deal breaker for me is actually corrosion forming underneath the paint of my doors and hinges forming bubbles!? I live in SoCal WTH?! 4- Mystery engine misfire but no codes, engine idle is very rough periodically. It does this regardless of what fuel I use. 87-93 still misfires. This is very concerning as it’s very noticeable. Keep in mind I change my oil every 5k with full synthetic and maintains my vehicle per manufacture guide. 5- I paid over 40k for this Fiat/Chrysler Jeep Wrangler. I love this Jeep and the idea of the Jeep, I’ve always owned Jeep’s but the overall feel is just cheap along with the issues I’ve experienced already with only 20k miles on it I will be trading it in for a new Tacoma. I’m sorry but I really would not recommend buying a FCA vehicle. I foresee problems with the new JLs once they start to age in the next 5 to 10 years.
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Transfer case
Mike G., 11/06/2019
2019 Jeep Wrangler Sport 2dr SUV 4WD (3.6L 6cyl 6M)
6 of 6 people found this review helpful
Had new Wrangler outfitted to flat tow, cost about 4K. Transfer case cannot go into or out of neutral without excessive force. Took back to dealer. After four days and corporate getting involved we were told it needs new case. It will take at least three weeks, maybe. Mopar their provider does not have any or parts to make any. Are you kidding, this is a new Jeep 250 miles and can't tow.
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Enjoyable and Different Sport 2dr 3.6L 8spd Auto
NE PA Jeep Driver, 01/11/2020
2019 Jeep Wrangler Sport 2dr SUV 4WD (3.6L 6cyl 6M)
9 of 10 people found this review helpful
This is the 3rd Jeep in my immediate family. A renegade, compass and now 2 door, firecracker red automatic. And while the renegade turned out to be unreliable, I opted to trade it in for a wrangler. Assuming it would be a completely different animal. And I was right. Everything about a wrangler is different from any other automobile in the world. And this is a good thing. Luckily I have not reached a point in my life where being coddled while driving is necessary. My jeep offers just the right amount of creature comforts, like heated seats and steering wheel and a more then adequate entertainment system with Bluetooth connectivity. Adding to the fun of the vehicle has a plethora of choices in customization. Due to the years of mass popularity it has so many choices of products to make it your own that you just can't stop enjoying it. And while a jeep is very expensive in 2020 you can modify it for very little money. I'm running my jeep with the rear seat removed so it's feels like a trucklet of sorts when driving. This allows for a great amount of space for storage for day to day activity. And yes this is my daily driver, going 30 miles one way m-f for work thru rural hilly roads. Roads being what they are in NE PA, this vehicle is perfect. And when weather is poor, you feel more the confident getting where you need to go. That said, I was quite surprised finding how cheap alot of the plastic parts are. Plastics are commonly used on vehicles today, but as I discovered Jeep is sourcing some of its components that are so inferior, they literally crumple if you touch them just the wrong way. It's not everything, so only time will tell what else fails prematurely because of this. I have not experienced any other failure. The v6 while quite potent and smooth, is very noisy at idle. There are plenty of stories about bad rocker arms causing the same thing, but again, time will tell. Now to the steering which seems to be the hot topic since it's debut. I've done enough research to understand the history and causes of this suspension and steering and why it feels the way it feels. It definitely feels strange. Almost dangerous. I've not heard of accidents or deaths caused by this, it just feels so foreign when driving that it makes me wonder why FCA would choose to leave it that way. There are more than one type of truck or 4x4 in this world and none feel this way. That's because they were engineered not to. In my research of this issue, I decided to have my wheel alignment checked, which revealed all 4 wheels being out of spec with only 1800 miles on it. The tech was also very concerned about the the amount of play in they steering wheel. I didn't bother with trying to get the dealership or FCA to take responsibility for this because in my experience it would cause me to loose more of my precious time. I did however report to both, my findings and alignment data. I am used to the steering now and have not found it in any way a cause of alarm. Still it would not shock me to see a major recall from FCA any day now. MPG is better than I expected. The renegade got around 30mpg with a 4cyl Turbo and 6spd manual. The jeep gets me a consistent 23 on winter fuel. It will go up on summer fuel. So really surprised given the power and weight of the vehicle. I heard others with much worse numbers. But I think that is because of extreme mods and driving habits. All in all I'm very happy with it. If it remains reliable, it will be an excellent long term keeper.
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Major Powertrain issue
David M., 06/18/2020
2020 Jeep Wrangler Unlimited Sahara 4dr SUV 4WD (3.6L 6cyl 6M)
26 of 32 people found this review helpful
We purchased our new 2020 Jeep Wrangler Sahara Unlimited in January 2020. Since then, it's been in the shop three times with some sort of serpentine issue. Each time, the dealer (tried two) has had the car in the shop for a week at a time and each time replaced the tensioner and given it back with the same issue (sometimes slightly improved and sometimes worse). The techs hear the issue but can't resolve it. It is currently at the dealer again trying to figure out what is wrong.
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Disappointing... But
tlk, 05/29/2019
updated 06/07/2021
2019 Jeep Wrangler Unlimited Sport 4dr SUV 4WD (3.6L 6cyl 6M)
36 of 45 people found this review helpful
My new 2018 Jeep JL is disappointing at best. As others have said; bad welds, dangerous steering (just Google it) and many other problems. One nice improvement is the 8 speed transmission! FCA does not care about making a quality vehicle because people keep buying them the way they are. I get it... love the Wranglers, but are problematic. Fiat has the highest warranty issues out of all vehicle mfg's. That should tell you something. They are overpriced, build with the cheapest non tested parts a mfg can buy and many dealers just give you lip service when you have a real problem. And here is the most irritating comment you hear from the hard core Jeepers... "It's just a Jeep thing" .....Really. How irresponsible. UPDATE: December 2019 - Steering stabilizer recall: Went to dealer and I had the recall paperwork from FCA which clearly stated the new stabilizer must be installed with the BIG arrow pointing forward. Advised the service writer of this and he said oh ya we do this all the time and disregarded me after that. So I waited and when it was time to pick it up, I looked and sure enough they installed the new stabilizer upside down with the BIG arrow that say "forward" pointing to the rear. Unbelievable! Many FCA dealers are arrogant, condescending and just don't care about the customer. I was also instructed by FCA help desk to replace the track bar and that it might help the steering issues so common to the JL. I did so but used an aftermarket solid bar rather than the FCA tubular one that flexes. Also had to make changes to change the caster from 5.1 to 7 which really helped the Jeep steer better, but not like it should. The problem that is still there is the slop in the steering gearbox which is Chinese made. Some are good and some are not, simple as that. Mine has play but I don't want to take a chance and get a replacement that is worse. And yes that has happened already to others. UPDATE JUNE 2021: Jeep CARE worked with me to help solve the problems I was having and did an outstanding job of it. Mind you most Jeep dealers are just awful but the Jeep CARE representative was the go between me and the dealer and boy they get results. So I must say Jeep did a great job of customer service for me and I come to really love the Jeep Uconnect as it is quick, intuitive and well thought out. We also have a Ford Edge and the Ford system is just the worst and it was the high end version of sync 3. Slow, bad graphics and cumbersome to use.
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Worth The Wait for 2020 Rubicon
James, 08/02/2020
2020 Jeep Wrangler Unlimited Rubicon 4dr SUV 4WD (3.6L 6cyl 6M)
5 of 5 people found this review helpful
Had a 2015 Sahara Wrangler for years and decided I needed an upgrade. Must-haves on my new Jeep were 3.6 L V-6, Sky one-touch top, 8.4" display with Nav and Alpine audio, granite paint, and of course a Rubicon. Nice to have packages that came on my Jeep was the LED light package and steel bumper group. I highly recommend both. With all of the upgraded features to the JL family, I highly recommend looking at a new Jeep if you are even halfway considering it.
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JLU Sport S...very happy customer
JLU Fan, 04/14/2020
2019 Jeep Wrangler Unlimited Sport S 4dr SUV 4WD (3.6L 6cyl 6M)
5 of 5 people found this review helpful
I absolutely love my JLU Sport S with soft top and 6-sp manual. Test drove the 4cyl., which had plenty of pep and great MPG's. But I wanted manual transmission, and a tried and true V-6. I loved the Rubicon package, but wasn't paying $50K for a Jeep. Also, I don't go "rock crawling"...just normal off-pavement driving sometimes. And ALL Jeeps are exceptionally competent off-road. So I didn't need/couldn't justify all the extras on the Rubi (but I did love it). Got Sport S because I need (wanted) A/C and Apple Car Play. Jeep must have addressed the steering issues. My steering is tight, the road/wind noise is fine (I can talk on the phone, top up), no reliability issues (knocking on wood), no leaks. OEM halogen headlights were terrible...yellow and dingy. But the "LED package" was way too expensive at almost $1,000. So I went with aftermarket LED bulbs. They were cheap and easy to install...makes me wonder why Jeep doesn't just build them that way? Immediately upgraded the tires...traded the ones that came with it to Discount Tire (highly recommend those guys). Added aftermarket floor mats (front, back & cargo area). Also added seat wedge thingys I found on Amazon to slightly recline the rear seat for passenger comfort. The rear seat was straight up and down and not very comfortable from the factory. Should have gotten leather seats. My cloth seats are fine, but...just should have gone with leather. I got the "cold weather package" and love it. I passed on vehicle safety warning system and adaptive cruise control. The ride is comfortable...wasn't expecting a Cadillac or a race car. Highway driving is great. Wind noise did not wear me out like I thought it might going with a soft top. I highly recommend.
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