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Used 2018 Jeep Grand Cherokee SUV Consumer Reviews

3.5 out of 5 stars
87 reviews
4...

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Pros
Cons
5 out of 5 stars

Versatility

Fred, 06/07/2018
2018 Jeep Grand Cherokee Summit 4dr SUV 4WD (3.6L 6cyl 8A)
16 of 19 people found this review helpful

Have a summit with 5.7L engine. Love it. Have power to drag Trees in mud. And comfort and fuel range to go to Florida several times a year. 22 mpg highway and over 500 miles before I need to stop and refuel. Love the air ride suspension and sound system. And ability to raise suspension to drive over rocks and brush.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

why not order the steak

Ron B, 09/10/2018
updated 03/19/2024
2018 Jeep Grand Cherokee Limited 4dr SUV 4WD (3.6L 6cyl 8A)
15 of 18 people found this review helpful

I've owned 7 Jeeps over a 30 Year span. Started with a 1962 Willys wagon, to a 1967 CJ pickup, to a 1990 Cherokee limited, to a 1994 Grand Cherokee Laredo,to a 1999 Grand Cherokee Limited, to a , to a 2011 Grand Cherokee Overland, to my present 2018 Grand Cherokee Limited. They were all outstanding Vehicles when compared to any other comparable offered at the time by the other manufacturers. I've Strayed from the Brand twice with a Toyota 4 runner and a GMC Envoy. Some reliability issues made me think maybe i could do better with another brand but their short comings compared to the jeep brought me back both times. My 2011 was by far the most problematic one of all but warranty covered most issues the first 3 years and i Kept Her for 4 more years and then multiple problems with the air ride suspension and AC unit and power steering unit etc. ( not to mention avg 12mpg from the 5.7 Hemi ) made me let her go. So what did I do ? I went back out a bought the 2018 GC Limited with all the same options except the Air Ride suspension and with the 3.6 V6 (avg 18 mpg so far ). Yea the Hemi had more punch but not so much that i'm missing it. Yea this one rides slightly rougher without the air ride but still a very comfortable ride for a 4500 lb SUV, and i wont be dropping thousands of dollars to have it fixed 4 or 5 years down the road. Reliability right out of the box so far ( currently 12,000 miles has been great ) No Issues yet. I usually keep my Vehicles 5-7 years plus. I believe no matter what man made machine you buy It will have its own set of qwerks and mechanical issues. Sure some more than others but regardless It is my opinion that Jeep Grand Cherokee is the best most capable most luxurious SUV that can be driven off road, get down and dirty when needed, get you through the worst of weather conditions ( i live in the N. East ) and still make you look good wearing your Suit and Tie to a Fancy Restaurant and handing the Valet attendant your keys. You would have to spend more money to get anything close to what these Vehicles offer and even then chances are the jeep will out perform it. Update : Now its 4 years old and has 29000 miles on it and haven't had a single issue. I will be purchasing another when the prices of Vehicles come back down to reality

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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3 out of 5 stars

5.7 4x4 trailhawk 41,000 miles

First and last jeep, 05/26/2018
updated 06/03/2022
2018 Jeep Grand Cherokee Trailhawk 4dr SUV 4WD (3.6L 6cyl 8A)
21 of 27 people found this review helpful

I bought this brand new and with 3800 miles it’s in the shop. Back up camera won’t work and can not turn off the radio. I think it’s a bad mother board. My new delight is when it starts up and I shift in to reverse or drive the trans clunks in to the gear. This trans will not go 100,000 miles before it’s dead. I have ALL the options except the dvd/cd player. It’s a stiff ride and not made for long hauls. The sales rep said it’s 87 octane, but the owners manual says for the 5.7 it needs 89 octane. If you tow, like I do, not a good choice. The trans will shutter and the Jeep will grind and stop. High cost to owner and its junk. So, now that I have 41,000 on this thing I have more of a solid take on this thing. First off, this is not your old Jeep. The old Jeeps were made much differently. It’s way over priced like all cars, but the value still is not there. It’s in the dealership often for sound banging sound or the console is acting up and needs rebooting. If you haul anything the brake system will make it a task if you try to back up. I would never buy this brand again. It’s very expensive to maintain.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
2 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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4 out of 5 stars

A Driveway To Far failed

Dr D Badgett, 01/28/2018
2018 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 8A)
37 of 49 people found this review helpful

I took possession of the BRAND new 2018 Jeep Grand Cherokee 4x4 Overland on 23 October 2017. Being the original owner of a 1980 CJ5 , I was attracted to the beautiful leather appointments of the OVERLAND, and its awesome Air ride system. The first problem I had was when she needed gasoline for the very first time, I couldn't get the fuel door open. I was at the gas pump struggling, when I remembered I had piece of metal coat hanger. I used this to unlatch the fuel door,and fill her up. Undaunted as a CJ OWNER , I decided to not close the door fully again, and have them repair it when It was time for her first oil change. On January 8th just after a beautiful snow fall, I was dressed and leaving for work, I headed out of the driveway, ALL OF A SUDDEN...... I heard a blood curdling ~~ CLANK, CLANKETY CLANK, BANG BANG sound, and ALL the LIGHTS turned AMBER on the DISPLAY.... The service 4wheel light came on, just after a message flashed" FOUR WHEEL DRIVE UNAVAILABLE" then the Traction control warning light glowed red. It was then that I discovered I was stuck in the driveway ..."JEEP DOWN" "MAN DOWN" I phoned the 1800 number and they dispatched a wrecker. The wrecker driver called and asked me if I had 40 feet of room, because other callers had gotten themselves into a pickle(due to the snow). The wrecker driver and I had a colorful word exchange, before he handed me off to another company. 90 minutes later I was riding in a flat bed on our Merry way to the Dealership in which I had purchased her. I picked up a loaner and was on my way- Week #one ....I was notified that it was the ,"main drive module" that had failed. Week# two ...I was notified that it was the" transfer case module " that had failed week # 2.5 I was notified that it was the MAIN SHAFT that had failed... and in week ## 3 , 24 January '18.. she was ready to be picked up... When I got her home, I discovered there was GREASE on my weather tek floor mats, Grease on the carpet, grease on the door panel and the center arm rest...I notified service via text, and since there was no response , I made some pics, and began cleaning. The dealership did give me two loaners, one of which was an enterprise Grand Cherokee...BRAVO !! They did stay in contact with me....I have NOT since DRIVEN HER.....but plan to....and I will keep the Blog updated....Oh they fixed the GAS DOOR( I think)....

Safety
4 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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3 out of 5 stars

2018 Jeep Grand Cherokee - Disappointed in this 1.

ARTI, 06/07/2019
2018 Jeep Grand Cherokee Altitude 4dr SUV 4WD (3.6L 6cyl 8A)
7 of 8 people found this review helpful

We had a 2014 Jeep Grand Cherokee Limited and bought it used, we did not have any issues with the vehicle, just normal wear. We decided to take the step to purchase a new vehicle this time around. We purchased a 2018 Jeep Grand Cherokee Altitude, we had the vehicle for 8 months and have 7600 miles on it when we were stopped at a light and when it turned green, we did not move at all! It was the transmission! Very disappointed in this vehicle.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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