Used 2018 Jeep Grand Cherokee SUV Consumer Reviews
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LEMON! Willing to put your family at risk!
Jonathan Crimmins, 08/22/2018
2018 Jeep Grand Cherokee Laredo 4dr SUV (3.6L 6cyl 8A)
55 of 65 people found this review helpful
BUYERS BEWARE!!! Especially those with families!!! Had a 17 Grand Cherokee. It would shut off while driving. It happened more than once and it was not throwing a code nor could they replicate the problem. It was elevated to FCA (Fiat Chrysler Automotive) after I refused to take the vehicle back after no repair attempt was made and i was just told to take the car back. I thought if Jeep knew it was a safety issue they would absolutely help us out! I just wanted another car to live out the life of my loan or credit as a trade in. No solution was offered they just told me it needed to happen again while they drove it and I was told to pick it up. Their solution was to have me and my two babies,under 3, drive around and replicate it then have it towed in....if we didn’t die first!!! We ended up selling it to car max, apparently according to Jeep there was no problem. That’s not a good business practice to put small children in danger to make a buck. We also called the dealership to see if they would just take it back and be even, they said no. Wonder why. We lost about $13,000 in the form of our trade in, money down, payments made for a year and then had to pay $1,100 just to get rid of the car. I cannot believe how money hungry this company is. It makes me sad, I never thought such a well known dealer would treat good customers like this. So now i want to let future good customers know how they do business.
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Transmission failure at 8,300 miles
CMS, 04/22/2018
2018 Jeep Grand Cherokee High Altitude 4dr SUV 4WD (3.6L 6cyl 8A)
35 of 41 people found this review helpful
At 5,000 miles transmission started jerking. Brought it in and they said it needed a software update. At 8,300 miles transmission failed. Very disappointed in quality.
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Three Grand Cherokee's a Charm?
Larry, 05/10/2019
2018 Jeep Grand Cherokee Summit 4dr SUV 4WD (3.6L 6cyl 8A)
7 of 7 people found this review helpful
Currently driving a 2018 Summit after two Overland's. and very happy with the cars. Having owned 3 BMW 5's and a 330i Turbo Hard Top convertible I was impressed with the steering and handling of the Jeep, as well as the braking, which I found to be comparable to the Beemers. The operation of the Uconnect system does not require a Phd that was required in the BMW and my wife's Lexus. Everyone who has been in the Summit find's it hard to believe they are in a Jeep,(the car is black with a dark sienna interior). Finally my friend who owns an auto body shop and has an exclusive repair contract with Rolls Royce and Bently said I saved $25,000 plus with the Jeep vs BMW or Mercedes.
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It just keeps getting better.
GRRRR32, 06/25/2018
updated 01/02/2024
2018 Jeep Grand Cherokee Summit 4dr SUV 4WD (3.6L 6cyl 8A)
18 of 21 people found this review helpful
First of all I have 5.7 Liter V8 which isn’t shown in you model selector. Next the improvements from my 2014 are many and substantial. Absolutely love this Jeep, quiet, extremely well appointed and despite your editors comments I find the seats excellent and comfortable even after a ten hour drive. Uconnect is awesome but hate the need to use a USB connection to use CarPlay. Update: Four years in and still loving it. Towed our 24ft travel trailer all over the country. Five years in and the JGC keeps impressing me. Nothing but oil changes and just one unscheduled trip to dealer to replace the battery.
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Terrible
FS, 08/30/2018
2018 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
38 of 47 people found this review helpful
Electronics don't work! Remote start,camera,etc. All don't work on a 6 day old car. Customer service is brain dead and refuse to help or take responsibility.
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