Used 2018 Jeep Grand Cherokee SUV Consumer Reviews
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This vehicle is amazing- test drive this
I loved everything about this vehicle just because it was so amazing that I am purchasing that Jeep. If you are thinking about buying this car . There is no need to look forward you will love this vehicle because it has every safety opponent you could ever want.
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Nice car, but Ride quality is not the best.
The first thing i noticed is the engine, good acceleration but transmission doesn’t react fast in time of need. Brakes are average, should have been better. The seats position is awful for long drives compared to competitors like ford edge, kia sorento, Hyundai SantaFe sport. The car don’t want to turn at speed, should be under the speed limit, while the same road edge breezes through like in some bond movies, no body roll. I would get Ford Edge with 315 hp engine, the best compared to this price.
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- Trackhawk 4dr SUVMSRP: $89,99012 mi away
- Limited 4dr SUVMSRP: $13,9956 mi away
- Limited 4dr SUVMSRP: $17,2881 mi away
Amazing car
I bought the one with all the available options (paid 55k) but man do I love the air suspention, the auto park, and the premium sound. Haven’t had any issues with it what so ever. Drove it on the Pacific Ocean beach and even with the somewhat low profile tires the car performed amazing. It was fun to drive through the sand when other cars couldn’t make it.
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Love it
First Chrysler, or whatever they call themselves now, product. Always drove GM with exception of a Ford Edge. Bought new in 2018 and not a single problem. Rides great, pulls a landscape type trailer with ease, and goes thru snow without an issue. Thought about a new one but not 100% happy with the look or the price. A new one is near the price of a Cadillac XT5.
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Jeep is a piece of work
Don't buy Jeeps. Purchased a brand-new jeep Cherokee Overland brand new in 2015 for $70k at a jeep dealership in Rockville MD. It is a lemon. In and out of dealership due to recalls and now with major valve noise. I took it to the dealership today and the mechanic said oh yeah that is a valve issue. Then I ask about the time table he said maybe one day if we have parts!!! Dude you should replenish parts all the time. Anyhow I will dump the car and go buy German.
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Great vehicle!!
This is an attractive smooth maneuvering automobile!
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Great Vehicle and an Awesome Deal
I purchased a 2018 Grand Cherokee Sterling Edition (25th anniversary) model from a Jeep dealer in December 2018. The vehicle was sold as a Certified Pre-Owned with 11,000 miles. Before buying I test drove the BMW X3, Jaguar F-Pace and a Mercedes Benz E550 convertible. Without a doubt the Jeep is the best all-round vehicle of those that I drove. I should mention I have also owned a BMW 4.8L X5 but it was so different from this Jeep there's no point in comparing them. I've also owned four previous Grand Cherokees and two Wranglers. I've been driving this model since they were introduced in 1993 and I know a bit about them. The sticker on the vehicle was $45K new and I paid $33K. The relatively high rate of depreciation makes Grand Cherokees an excellent used car buy, and unlike Wranger, I doubt I would ever buy a new Grand Cherokee. The build quality is excellent, equal to Mercedes in every way. The infotainment system is the best I've seen in any vehicle and the sound is very good, but if you're an audiophile you probably want the top of the line system. Ride is excellent and handling is sure-footed and firm. Acceleration in the 3.6L V6 is surprisingly good for a six cylinder, but my other Grand Cherokee is a Hemi and if you're used to a big V8 you'll find the 6 cyl. to be a bit underpowered, especially when starting out. There's so little difference in gas mileage the V8 makes more sense but is hard to find. My family has teased me for years about buying Jeeps but even my dad was impressed (and surprised!) and there's no question the Grand Cherokee is a great vehicle. It's worth noting Jeep is bringing out a new model in the 2020 model year so you may not want to buy a new 2019.
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Great drive
Love this GC. Jeep has done an excellent job with these new Grand Cherokees. Mine goes anywhere.
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Enjoyable
Owned a 2018 black limited 4x4 for 4 1/2 years. Had most options, and the only problem I had was before I traded it in. The radio screen suffered from delamination, which eventually made the radio go bonkers at times. It randomly switched from AM to FM to Sirius, and kept repeating with the navi screen in the middle. There was no stopping it, just park it and it is fine the next day. However it will do it again in a short time. This is a common problem with Jeep. Other than that it was a great car that gave me 41k happy miles.
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Not moving just dead
After owning the 2018 Jeep Grand Cherokee for 1yr & 3 months the battery dies. I replaced the batteries (main$225 & aux $185) less than a week it dies. I notice a recall so I find a Dodge/Jeep dealership to do the recall in Feb. The dealership states this recall should fix the issue. They do the recall when I get the vehicle back the ABS light is on, traction light is on & cruise won’t work & the 2 brand new one month old batteries are dead. The truck won’t start again. I take it back to the dealership they say the recall has nothing to do with the other issues. But I need new batteries for them to be able to test it. I return & exchange both batteries. The dealership has my vehicle for a week & says the STAR mechanic says it the alternator. I purchase a $750 alternator get it put & 3 days later it dies again. Charge the batteries to drive it back to the dealership for the to say they will do diagnostic tests. I called them after having the vehicle 4 days for them to tell me the batteries are dead & I have to get new batteries. This is 3 replacement batteries in 4 months. The dealership has been no help & when I called the Jeep hotline their suggestion is for me to take it to a different dealership. There still is a problem that something is drawing from the batteries. I read many articles that says this is a problem with this vehicle but no one can give a answer. So I have been paying a monthly payment on a vehicle that I have driven maybe 2 weeks in the last 5 months. No one can tell me the issue & I am sure I am not the first person to have this issue. I feel that I bought a lemon. Very disappointed.
terrible electronics
my touch screen de-laminated about a year and a half after i bought a brand new 2018 grand cherokee summit. cant listen to radio//XM. If my phones bluetooth is on and connected to the car, it will randomly call people. The screen self clicks buttons. i cannot get my tires rotated because i cannot disable the tire jack mode, which of course is accessed from the screen. seat memory recall buttoned also stopped working about a year after i bought the car. absolutely terrible electronics in this car. would not recommend buying this car and certainly will not be buying another jeep in the future.
My dream car has become a money pit
Bought my 2018 jeep in 2020 with 30,000 miles. It was my dream car! Loved everything about it, but it has become a money pit. It needed a new fuel pump (it wouldn't let me put gas in it) , 2 sets of tires (which is on me), then a constant check engine light. Which resulted in a new fuel injector, new spark pugs, and so forth. Finally at 65,000 the engine completely crapped out. And the dealer told me that it was a common problem. So, It has been replaced which was a 3 month waiting game and they pretty much told me to expect the same problems down the road... anyways my dream car has turned into a money pit. Don't recommend.
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Lemon
Problem with this jeep from day one first navigation went off I fight for a long time what Jeep finally, they replaced the whole radio then every week I have vapor leak because they didn't bother to put some kind of lag and gasoline tank like we used to have they have a little flopper in there, and I have constant problem the tank they put emergency break on the left side of the driver all the way on the floor I was driving car with my friend and he passed out behind the wheel. I couldn't reach emergency break because some idiot installed emergency brake on the floor on the left-hand side all the way on the bottom on driver side you cannot reach. And that Siri's radio I will never buy any car with that ,Radio Constant harassment from this radio company subscribe this and subscribe that I don't like Radio at all when I'm driving I don't wanna subscribe nothing I bought the car is come with that radio should work, but it's not. I called that extortion to pay extra money for using your radio in your car.
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stay away
starting having problems after one month and once pass 100k miles forget about it problems after problems ....... and after spending almost 3k ( 4 different repairs in 4 different times) we decide to trade in stay away from jeep chrysler dodge
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Capable and confidence inspiring, but...
Bought this 2019 as a leftover. OEM front bakepads and rotors went bad at 8000 miles. The rear brakes and rotors followed at 21000. Crappy parts should never be the owners responsibility. Parking brake froze and needed replacement at 46000, could have been my fault for never using it. But these are the only issues experienced until at 71000 I see corrosion bubbling up on the leading edge of the hood. Hopefully Chrysler will cover repair, but I am past warranty period by 3 month. We'll see. Other than these problems, I have. Oved this car. Living in the mountains of New Hampshire, I appreciate the road worthiness of a Jeep. I have traveled 400 miles in a snow storm and never once experienced a travel problem, but my wife was a nervous mess, exhaling deeply upon arrival at our hotel in PA. Plenty of room for rear seat passengers even though I put the driver just about all the way back. Cargo area is more than adequate. Acceleration out of the V6 is more than one needs, but nice to have. I recommend and see ourselves getting a new model.
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Horribly unreliable
The engine mounts went bad after 4 years causing the drivetrain to push back so much that the driveshaft u-joint bent. It’s such a common problem the part was on back order for 5 months. Then the a/c compressor burnt out, then there was an emissions system beak and the dealer wanted $1,000 to fix it because it isn’t covered under any of the warranties or one of the many many recalls. If I had to do it over again I would not buy it. I’m never buying another Jeep or Chrysler product. They are way too expensive to constantly fix.
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Never again
Never again will I buy a jeep. I will admit it’s easy to drive, very comfortable, looks good. As far as reliability it’s a zero. Was thankful I purchased the extended service plan. By the time I hit 60k the extended service plan had covered, gas tank replacement, front sway bar replacement, radio replacement, AC replacement, AND engine replacement. I literally had almost every major part replaced with exception of transmission. Then at 98k needed evaporator change out which caused other issues. Ultimately donated it. I would have needed to put more money into getting it to run and be reliable than it was worth. Very disappointed.
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Love to drive it HORRIBLE SERVICE
I love my jeep except for the quality and the horrible dealer service. Seriously you spend almost 70K on a Grand Cherokee and they do not even provide loaners. As much as I love driving my Jeep I will be trading it in on another car instead of getting another Jeep. I wanted the Grand Wagoneer but not now. What kind of idiot would spend 100K on a Jeep with a shitty warranty and shitty dealer service. My seat frame breaks on mine and they have fixed it twice. It breaks within 1 day. I have had a Cadillac, Chevy Colorado, VW and never a problem with the seat and they all provided loaners.
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Nice vehicle
It’s a great vehicle so far
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Terrible radio
Worst radio i have ever had, station reception really really bad and volume goes up and down for no reason
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No complaints
The vehicle is more than expected even on fuel efficiency
Replaced a Cadillac XTS
Good value. All practical options and easy to use
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My ride
Extremely dependable great gas mileage
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Can’t wait to give this POS back to the dealer
Poor electrical system from assembly line (out for three weeks) two broken seatbelts, failed navigation followed by a bricked Uconnect screen with poor part inventory adds up to a never again with Jeep experience. The problems with the Uconnect go way back to early 2018 and they still haven’t figured out the issue or improved their parts availability. How is that even possible? If your iPhone bricked after a software update and Apple had no replacements you would be going elsewhere as I will be. They could fix this problem if they really wanted...I owned a 2015 Jeep with the poly shifter that was a known issue and they straightened that out fairly quickly. Of course that was after a death resulted from the design. Nobody has died from a Uconnect failure. Go elsewhere for an SUV. Jeep doesn’t care about the reliability of their navigation and Udisconnect system.
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Watch your head!
Whoever designed the 2018 Jeep Grand Cherokee must have been a short person. I am 6' 1" tall and nearly everytime I open the back hatch and lean in I forget the hatch is low and slam my head square into the metal! I have a 2010 Cadillac SRX also and never have hit my head once as the hatch opens high enough.
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Bells and Whistles
Thought I would give a USA automobile industry another chance. Have not owned a USA Made Auto since 1989. I now remember why! This vehicle is so bad that I decided to buy out my lease in 1 yr....sell it for a loss.....and buy a 2016 CPO: Acura MDX or Lexus 350 or 450; that is if the Bells Whistles in this vehicle don't kill me first. Nothing electronic makes any sense on the vehicle. To see the clock the whole electronics set up must be turned on. To turn it on you must first turn on the RADIO then MUTE IT. What's that all about?. Then a PC screen with about 10 icons are displayed. There are NO instruction booklets for UCONNECT or the Navigation system. Fortunately I am a Computer Programmer and can figure it out. I telephoned Jeep and they sent me (because the dealer doesn't give you one) a 650 page Owners Manual. They told me the Owners Manual is on the Autos PC but you can't read it while the car is in motion. So if you need something, and you instruct your passenger to read it he/she cannot until you stop the car. So get this: If you want to just sit around and browse through the owners manual to learn how to operate your $44000.00 vehicle, you have to sit in your vehicle. Happy Jeep was able to send me a hard copy. The ride is bumpier than the test vehicle that they used. (Can't figure that one out) The test vehicle drove like a Lexus 450. This car I feel every crack in the highway. Keyless entry is dangerous. Should be called "Brainless Entry" Last week I went to church, parked the car and luckily I backed in and had to cross in front of the engine to get to the church and realized the engine was still running. Another poor fact about keyless entry: e.g. One night your wife goes grocery shopping and hiding behind the vehicle on the PASSENGER SIDE is a 'mugger'. As she grabs the door handle HIS door unlocks!!!!!!! Now HANDLING: In this vehicle you cannot take your eyes of the road for a nano-second or you will end up in a tree. The response is way too quick and very dangerous. So, don't admire the scenery. My last four cars were a 1992 Acura Legend, a 1996 Honda Passport, a 2005 Acura MDX. All exceptional. Kept the Acura MDX for 13 yrs and now realize that I should have kept it. Extremely disappointed. MPG not as promised. Open Road I got 21. Around town 15. Average 17 Getting back to the NAV system Compare: 2005 ACURA I simple had to enter ANY business phone # and it would display the Business and the route (That was 13 yrs ago) Update disk Acura very simple. Purchase the disk and put it in the CDR drive. Jeep from what I understand is a nightmare process.
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First Jeep Owner
It was time for a new car and couldn’t decide what i wanted. I did my research on the Jeep Grand Cherokee and knew this was the car for me. I just bought it and after owning it for a week i have no complaints. The drive is smooth, interior looks great, enough space for the family, and chick magnet! So far so good. I’ll post more as time goes on.
2018 Grand Cherokee review and service
The lease purchase process went well. I love the look of the upland package. What I am less than happy about is some of the service related components when getting the vehicle prepared for pickup and related accessories.
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Waited a lifetime, buonly almost got what I wante
I waited to empty nest before finally getting my Jeep and I went all out when I finally got it. My first request was whatever Jeep I got, had to have four-wheel drive and had to have a knob or button for me to control the four-wheel drive! I will never understand a two-wheel drive cheap but I digress, I test drove different starting with the Jeep Cherokee got taken by the Jeep Grand Cherokee Laredo. I frankly don't remember which ones had the four-wheel-drive knob and which ones did not but according to the checklist the one I purchased had it. The final two vehicles the only difference was supposedly white or velvet red test drove. Of course the velvet red one and it is an absolutely amazing color 3 years later I still get compliments on the color. Too often with an SUV I felt cornered with leather seats I don't like leather seats. Jeep has the perfect combination of cloth material almost feel suede trimmed in leather! Absolutely perfect. Floor mats in a jeep need to be the weather resistant ones not black fuzzy carpet that shows everything! Jeep needs to partner with WeatherTech for floor mats and cargo mat it would sure help keep the value up on your Jeep because things wouldn't be getting spilled and stained in it. My Jeep is very comfortable it has everything you would want and more than you will probably ever use . As with all Bluetooth cell phone connections it's hit-and-miss ! So is every other vehicle I've ever seen . The in-car system is called you connect and the screen is easily usable and easily readable for driver and passenger. The sound system is superior two other SUVs I've had . Of course it's annoying that you have a trial package on Sirius XM , Sirius Guardian . Bottom line is I ended up with apps on my phone for Sirius XM, Uconnect and my Mopar. Then when I was trying to renew my stuff I realized that I had multiple different packages and I never renew to satellite radio because I never use it. But I would had to renew Uconnect and Sirius Guardian and not long after that they started selling another package or the remote start, Etc from your phone. My Jeep came with the key fob and remote start already but at work sometimes the key fob didn't go the distance where the remote start on the phone always did. Adults can ride in the back plenty of legroom! It is a 3/4 and 1/4 split on the back seat which I absolutely love, but the 1/4 didn't contain toddler 3 in 1 car state that was from the time I could turn her facing forward through 6 years. If you were taking a lot of stuff with you it made sense to lay down the 3/4 side and leave a small seat with car seat in it however that was difficult without having car seats that are funny angle so you ended up losing a lot of space by putting the carseat on the 3/4 side and folding down the 1/4 side. Just bad planning it only needed to be two inches wider! We never ran storage oh cargo space for vacations or for example Costco runs! I think there is Plenty of cargo room but keep in mind roof racks of course don't come with it! Seriously all SUVs need to come with roof rack. In the end I did not get my knob for controlling my four-wheel drive. Which could have easily getting fixed at the dealership when I discovered it within 30 minutes of leaving the dealership. The salesman / sales manager simply said oh I must have the wrong checklist. And basically the depreciation for that 30 minutes would have screwed up my loan. It was a crock of crap and every time I've needed to go into four-wheel drive in sand or mud I get irritated again! $60,000 I should have the vehicle exactly how I want. I've had no mechanical failures no weirdness with any of the overly abundant electronics everything works amazing. I believe we had a small recall that I honestly can't tell you what it was I don't remember. It was minor and was completed during an oil change. I don't know if they still offer it but my 2018 has a bumper to bumper warranty, lifetime and I know they were discontinuing it but a lot of models in 2018. Fifty years from now when my hood falls off they have to put a new one on it! But seriously I've almost traded to dance to be in control of my four-wheel drive mark. Worthy note we lost a starter solenoid relay, could not get one from any Auto Parts and that is three years after purchasing the vehicle it's not like it's hot off the press. Jeep could only look up the number if I have the part! Well if I had the cart I wouldn't be calling you to get the part. See how that works!
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Kim’s Jeep
I absolutely love this Jeep. It was exactly what I wanted.
Great v8 reliable engine
I just traded in my beloved fully loaded summit 2018 jeep grand Cherokee v8 with over 70,000 miles. This was such an incredible machine that never gave reliability concerns. The v8 power is so addicting and honestly nothing in at this price point besides the Durango with v8 can match the power , comfort, space, reliability, 4 wheel drive. My jeep also has the air suspension which always seemed to keep the nosedive in check during hard braking . I drive between 25,000-35,000 miles a year so I can attest that this is a great machine. My only negatives are in my opinion I wish the drivers seat had even more leg room since I’m over 6’1. Lastly the uconnect system is great however periodically it does freeze up and cannot be reset until after the car has been turned off for hours . I had my entire radio u connect system replaced twice and still randomly every blue moon experience the same issue. This can be especially frustrating when driving on highway trip and cannot control any radio functions and ac functions . This is not a system where you can restart car and it fixes the problem instead it has to fix it self. For this reason I traded the vehicle .
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Overpriced speed demon
I enjoy the quick acceleration of the 2018 limited grand cherokee. 33000 km and issues with the screen shutting on and off, waiting for parts to come in to fix it. Caliper issues already and had to have a rental for 2 weeks. Parts luckily covered by warranty which is almost over in a month. Rear doors do not open wide enough. The vehicle could be a bit longer as the rear seats do not have much space. The metal trim where the cups go is some kind of metal finish that is flaking off. Some of the interior could be more stylish according to the price of the vehicle. Also a pig on fuel in the city. I'm consider cutting my losses and finding a luxury vehicle that is made with quality and not falling apart after 3 years.
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Defective radio control display
Liked everything until the display delaminated causing control issues . Jeep not very helpful fixing a known problem . Should be a full blown recall .
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Buyer beware
To anyone considering buying a Jeep…buyer beware……..I have owned 5 Jeeps in my life and immediate family have owned a few more……..my current Jeep Grand Cherokee is 4.5 years old with 70,000 miles. Low and behold my car died and needs a new starter. Okay stuff happens and it is out of warranty. If you search for a starter for this vehicle you can find it new for $250(the dealer charges $400). That’s not the killer……..because Jeep in it’s wisdom on their 3.6L V-6 has buried the starter in a place that requires 7.5 hours of labor. Total bill $2500. I spoke to Jeep and they are unwilling to mitigate any of this expense despite the fact it is obviously due to their design flaw. The service advisor even said …a starter would usually be no more than $1000 to replace in most vehicles……………. “The cost of rebuilding parts for a starter might range anywhere from $50 to $350. A brand-new starter might cost anywhere between $80 to $350. You can expect to pay between $150 and over $1,100 for a qualified mechanic to replace or rebuild your starter. ”—-way.com I love lots of things about my Jeep and the ones I have owned before……but I am out …never again Jeep, FCA, Stellantis vehicles……. JEEP NO MORE……. #jeepgrandcherokee #jeeplove
Money Pit
The quality issues are numerous. The Summit is supposed to be the flagship and what a disappointment. The hood rusted around the entire perimeter, the leather seats lost their color and eroded right down to the raw leather, the air suspension needed to be removed at a shock $3200 at the Jeep dealer, a motor mount at $2200, various electrical issues, 2 water pumps, and the list goes on. All occurred before 100K miles. I traded my 2014 Grand Cherokee Limit for the 2018 due to various issues so now I’m done with Jeep. When Jeep decides to include Quality into their product then maybe I will consider Jeep again. And the new Jeep is not the answer to quality.
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High Altitude is the best looking and equipped Gra
I bought a used 2018 Overland High Altitude last year. It's my 3rd Jeep Grand Cherokee and my first used Jeep since the early 90s. It by far the best looking, best equipped and most comfortable car I've owned. The Harmon Kardon system is the best I've heard in any car. Including the MacIntosh system. The ride is a little firm but always smooth. My 3.6 has plenty of power for such a heavy vehicle I never have any problem keeping ahead of traffic. The gas mileage is great for something this size. The ride is quiet and always comfortable. A very good alternative to any luxury SUV with the added bonus of being able to go off road with the air suspension the gives lots of ground clearance.
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Good SUV for the money
Bought a brand new GC 2018 altitude up - performance - solid and powerful. love the performance, never disappointed. - IT - the info system is good, easy to use, - style - this is 2024 but my gc looks great. - big but not that big - the suv is enough big but a little skinny and the right size on the width and length, make easier to park in the tiny space in SF street compared to the other SUV that I owned - 2017 MDX - easy to maintain - I have been replaced the oil and filter by myself and quite easy to maintain. easy and cheap the parts since many gcs have been sold. down - gas mileage - drinking gas -. 15 mpg on the street. 20-22 on the highway. - aux battery for stop and go - replaced on 100 miles. many folks are complaining about the quality. - location of the batter - it sits under the passenger seat. why? - rough braking. - when I put the brake pedal on, it roughly stops the car. good stopping capability but its a bit wild. - back left rear panel issue - I see many complaining about the same issues - it lifts and is not able to be fitted. ok to be with that but annoying to see this.
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6 years and still love my Grand Cherokee
Just 50,000 miles on it but not one problem! Reliability has been remarkable, good power and always fun to drive. Really love my car
An American Tank!
Comfortable daily driver and adequate space for many purposes. Smooth and responsive on the highway. Great gps system and power when you need it. Gas mileage could be better and rough on bumpy roads.
Excellent ride...Uconnect very poor
The uconnect commands are very inadequate. Lots of issues easily setting up map directions or finding specific businesses. Need to partner with Google or someone that has easy internet access. Would not buy another Jeep with this complicated, unfriendly system. Also, unable to voice text messages.
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Grand Cherokee
Great car. Drives great
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Marvelous
One of best purchases Ive made. Sterling Ed particularly has EVERYTHING!!
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The best
Love my Jeep. They are awesome.
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