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Used 2017 Jeep Grand Cherokee SUV Consumer Reviews

4.2 out of 5 stars
60 reviews

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4 out of 5 stars

Tantalizing 2017 Trailhawk

CarlB, 07/20/2017
2017 Jeep Grand Cherokee Trailhawk 4dr SUV 4WD (3.6L 6cyl 8A)
10 of 12 people found this review helpful

In looking for a reliable, comfortable, trail rated SUV that had a level of luxury to it, the Grand Cherokee Trailhawk was the only choice to carry all of the above in this class of vehicle. While the test drive only gave me a taste of it's capabilities, our first road trip demonstrated the luxury, safety, comfort and handling I was looking for. While I'm still in the infancy of the lease of this car, so far it leans on the plus side though I do have a couple of quirks to mention. The technology of the U-Connect system while, at first glance, seems great. It has a few drawbacks. I'm an avid iPhone user and the connectivity and memory of this system isn't up to par. After programming my phone favorites into the onboard memory, it loses them every new restart. The programming and connection of Pandora through the U-Connect site (as well as iHeart radio etc.) is clunky and Pandora has to be re-selected after each start. Having previously owned a Honda product, their system reconnected each time quite reliably. So Chrysler has some work to do on that. My other quirk is the marginal, at best, fuel mileage. While it performed to the expected and advertised 23-25 mpg on our first road trip, the city mileage has been around 11.5-12.5 mpg. Realizing that it depends on your driving habits, I've been ultra-conservative to see what it's capable of (read "I'm keeping my foot out of it) and have been perplexed at it's gas gulping nature, though thanks to a big tank capacity, I don't notice it that much...until it's time for the refill. Overall, I'm a happy camper though! And looking forward to actually pulling a camper soon and challenging the Trailhawk with some serious California exploration.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

No issues, great ride and upscale

Gerard, 09/11/2018
2017 Jeep Grand Cherokee Limited 75th Anniversary 4dr SUV 4WD (3.6L 6cyl 8A)
4 of 4 people found this review helpful

The engine and gearbox are the best, extremely smooth and powerful when needed in Sport mode. The ride is quiet, and front seats designed for long travel with best support. It handles and feels better than competition (Ford explorer) and is more luxurious than GM SUVs.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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5 out of 5 stars

Better than my Mercedes M class

Rich, 07/13/2019
2017 Jeep Grand Cherokee Trailhawk 4dr SUV 4WD (3.6L 6cyl 8A)
6 of 7 people found this review helpful

I have a 2017 Trailhawk with the Luxury and Safety Packages. Approaching 50,000 miles without any problems. It’s better than the M Class Mercedes I had prior - for less money.

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5 out of 5 stars

Great truck

H san, 10/08/2017
2017 Jeep Grand Cherokee Limited 4dr SUV (3.6L 6cyl 8A)
7 of 9 people found this review helpful

Need little more power on acceleration

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
4 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Value
5 out of 5 stars
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1 out of 5 stars

2017 Summit is a FAILURE

Mark Z., 10/02/2017
2017 Jeep Grand Cherokee Summit 4dr SUV 4WD (3.6L 6cyl 8A)
12 of 17 people found this review helpful

This is my 3rd Grand Cherokee and I am highly disappointed. I have a 2017 Grand Cherokee Summit that I've had for 13 - 14 months. There have been 3 recalls and this weekend I received an "air suspension warning". The back of the Jeep is now sitting below the rear tires with the drivers side rear tire bent inwards while the front of the vehicle is sitting about 4-inches above the tires. When leasing or purchasing a $55,000.00 vehicle one should expect to not have ANY issues within the first year to 3 years. I lease new vehicles so that I don't have to experience mechanical issues. I put in anywhere between 60 - 70 hours in the office every week and it is very difficult to miss work to have to deal with these issues. I really should try to bill them for my time! With this Summit I am averaging 1 issue very 3.25 months which is ridiculous. I have always highly recommend the Grand Cherokee but I doubt I will anymore. Once my lease ends, I probably switch to an Audi. The Summit simply isn't reliable! Forgot to mention, I have a whopping 12,000 miles of which half are turnpike miles between Pittsburgh and Philadelphia.

Safety
2 out of 5 stars
Technology
5 out of 5 stars
Performance
1 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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