Used 2012 Jeep Grand Cherokee SUV Consumer Reviews

3.6 out of 5 stars
44 reviews
List Price Range
$14,029 - $38,499

Used Grand Cherokee for Sale
Select your model:
See all for sale
12345...9

Trending topics in reviews

Pros
Cons
3 out of 5 stars

great car but one MAJOR problem

Mark, 07/21/2015
Overland 4dr SUV 4WD (3.6L 6cyl 5A)
76 of 82 people found this review helpful

My 2012 Grand Cherokee overland has been a very good SUV. Drives well, I like the looks, is comfortable and roomy. My issue with the car is that at about 40K miles the dashboard started to bubble and warp. Though I have an extended warranty, the deal (Rairdon of Kirkland, WA) says that they will not fix. So, I'm stuck with a car that looks good from the outside and but is hideous on the inside. I would not buy another 'luxury' car from Jeep, they clearly don't know how to make them and are not willing to stand behind their product.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
1 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Report Abuse

4.5 out of 5 stars

Over all great vehicle

jasonjcgl, 06/25/2013
Laredo 4dr SUV 4WD (3.6L 6cyl 5A)
13 of 13 people found this review helpful

After driving this car for 9 months and nearing the 10,000 mile mark I have to say that I am very pleased. I have driven in almost every condition imaginable. In the snow it drives effortlessly with no trouble at all, in the mud it performs very well and will get through without any hesitation, on dirt roads the handling is flawless, and in the water no issues arise. After going on 4 road trips so far, I have to say it is excellent for traveling! The ride is super smooth, steering is amazing, and the cabin is extremely quiet. In terms of gas mileage, on the highway I average around 25mpg but have gotten up to 27mpg and in the city I average 18mpg. Over all this is an amazing vehicle!

Report Abuse
4.75 out of 5 stars

HEMI 4x4

db1988, 05/04/2015
Laredo 4dr SUV 4WD (3.6L 6cyl 5A)
40 of 44 people found this review helpful

After driving a Hummer H2 for several years, it was time for something new. I wanted a V8 4x4 SUV, and debated between a Tahoe and a Grand Cherokee. I am certain I made the right choice with the Jeep. I used to think the h2 was nice to drive, but the Jeep is a whole new experience. Much more comfortable, it has all the options (plus more) that the hummer did, and it is a little easier on gas. I have a fully loaded Laredo (Black on Black), and I could not be happier with the vehicle. It drives exceptionally well, has plenty of power, and looks sharp. It has had a few recalls..no big deal. Take it to the Jeep store and they are happy to take care of it. No major issues at 60k miles.

Report Abuse

2 out of 5 stars

Wish I never bought it

Brittany Yaeger, 10/18/2016
Laredo 4dr SUV 4WD (3.6L 6cyl 5A)
50 of 56 people found this review helpful

I loved my 2012 certified pre-owned Jeep once I made the switch from my small little mini. I was expecting far less problems/issues than I was having with my Mini. That wasn't the case, I have only had the car for 2 years and have been in and out of the dealership for repairs. It is always something, one year in- my keys stopped working, had to get the car towed (and pay for the tow) to the dealership. They said the keys malfunctioned- it would be $675 to replace. Why did this happen? Their response, these things just happen. Great. Then my windshield wiper fluid nozzles broke (never experienced that before...quoted me $200 to fix, yet the part is $8 bucks...I will deal with myself) Now some nozzle is messed up in my engine $3,200 to fix and it's not covered by my top of the line warranty. Getting rid of it right away. Too many issues, too expensive- oh and when your car is at the dealership, good luck finding a way to get around for days at a time, no loaners and shuttle only up to 10 miles from dealership. What a joke.

Safety
3 out of 5 stars
Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Report Abuse

4 out of 5 stars

Overland Leather Dash Warped and Blistered

jabaseball, 07/02/2014
Overland 4dr SUV 4WD (3.6L 6cyl 5A)
49 of 55 people found this review helpful

I bought this car in January of 2012 and by November of that year notice some minor bubbles in leather dash. By mid summer of 2013 it was very noticeable and by early spring of 2014 it was ridiculous. Warps, bubbles, waves in the leather and the plastic inserts. I drive a lot so I was beyond 36K miles by the time I complained though the car has only been in service 26 months or so and mileage has nothing to do with the dashboard disaster. So far the dealer will only respond that it is out of warranty. Other than the dashboard and some minor complaints about paint quality on the non-metallic body parts, the vehicle is excellent. UPDATE 160K miles later the vehicle has been great . But some of the luxury parts have suffered wood panel on door cracked off, stuff like that. Overall a really great vehicle. I traded car in for a Q70L after 190,000 miles. While the car was great overall, service at Fitzgerald Jeep, Clearwater, FL was even better. If i ever got another, I would skip the luxury accoutrements, that is not Jeep's strong suit.

Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
Report Abuse
12345...9
Items per page: