2011 Jeep Grand Cherokee Consumer Review: Poor suspension

2011 Jeep Grand Cherokee SUV - Consumer Review

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5 of 13 people found this review helpful
Poor suspension
By driver109 on


2011 Jeep Grand Cherokee Overland 4dr SUV 4WD (3.6L 6cyl 5A)


Purchased a Jeep Overland only to find that the suspension produces a very loud 'bang' noise upon recoil when going over a pothole or bump.
This is on all 4 wheels and Chrysler and the Dealership acknowledge the issue in both 2011 and 2012 models and say it's a 'characterisitic of the vehicle'.
Can you believe that?
This is supposed to be a vehicle that can 'take you anywhere'.

Chrysler acknowledges the problem but won't fix it.
See for yourself...take one for a test drive and go over a speed bump or ride off a curb...it's simply shocking!!!!!

Don't buy one...

Worst Features

New suspension...but they said they won't do it or issue a recall!!!!!! And they call that customer service!!!!
Recommend (5) (8)

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Comments (2) Post a Comment
By mdellyd
on 02/19/12 16:57 PM (PST)

Why are you driving it off a curb and who cares if it makes noise when you drive it off a curb as long as it works? Maybe the noise you hear is the botom of the vehicle hitting the curb!

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By bamagal1
on 03/26/12 11:25 AM (PDT)

I've had my 2011 JGC a little over 1 year and have over 40K miles on it. Live in rural Alabama, extremely rough roads - still not familiar with the lound "bang" noise you mentioned. The key fob problem - take to dealership & they will warranty replace the keys & upgrade the computer. Since then, I will occasionally get the key left car beep, but usually my key is in my purse under something when that happens.

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