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Used 2019 Jeep Cherokee Trailhawk Elite 4dr SUV 4WD (3.2L 6cyl 9A) Consumer Reviews

4.2 out of 5 stars
13 reviews

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5 out of 5 stars

Comfortable and Sporty

Rollins from El Paso, Texas, El Paso, TX, 11/19/2020
Jeep Cherokee Trailhawk Elite 4dr SUV 4WD (3.2L 6cyl 9A)
1 of 1 people found this review helpful

Bought a 2019 Trail hawk 4X4 last year and I have 11,000 miles on it. I absolutely like the comfort and the Jeep is easy to maneuver on the Freeway and around town. I have not had any issues and I hope to keep this for a long time (10 plus years).

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Disappointed

Rgoody , Laredo, TX, 06/25/2021
updated 07/06/2022
Jeep Cherokee Trailhawk Elite 4dr SUV 4WD (3.2L 6cyl 9A)
0 of 0 people found this review helpful

I really love the color and style of my Jeep but I’m constantly going back to the shop for the same issue. My radio freezes, reboots and screen turns solid blue. The radio has already been replaced and updated. Now it’s going to be replaced again. I’m very frustrated and growing very impatient.

Safety
1 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
4 out of 5 stars
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2019 Jeep Cherokee for sale near you
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3 out of 5 stars

Trailhawk pretty but disappointing

Amanda B. in Maryland, Bel Air, MD, 06/09/2022
Jeep Cherokee Trailhawk Elite 4dr SUV 4WD (3.2L 6cyl 9A)
0 of 1 people found this review helpful

I purchased my 2019 hydro blue Trailhawk with the sports package in 2018. Such a beautiful vehicle. I invested in the extended 100,000 bumper to bumper warranty with all of the add-ons. I wanted to make sure this car would last. My first and biggest complaint is that Jeep has refused to honor the warranty on two occasions, for things that are obviously defects. First, my kids fingerprints are all over my car exterior paint and won't come off. The dealer tried to "buff them out" to no avail. When i submitted a request to have it fixed under my warranty, they refused saying it wasn't a manufacturers defect. It's easy to see these prints weren't the result of any extra residue. It's just fingerprints. Very obvious fingerprints. Secondly, my windshield developed a long wavy crack that extends across the bottom of the window. A very smooth line with no apparent starting point. I noticed it after a night of extremely cold temps. So i assume it occurred due to the cold. Not covered. It's pretty clear to me at this point that the warranty isn't ever going to pay for anything. Pretty shocking. Adding to this major annoyance, the car only performs "okay". I've also noticed the jerking when shifting gears that others have mentioned. The first thing i didn't like was the "fit" of the seat tilt. You can't adjust it to tilt down enough to be comfortable (have read many complaints on this). The steering wheel adjusts up/down and in/out but does not tilt. The cup holder placement is very awkward for using a mobile phone cup holder (basically you can't). Hate that you can't enter nav info while in motion. Won't even let the passenger do it. I would not call it a smooth ride, but it's not bad. The AC works great but really needs more than just ONE vent blowing air to the back. These are all little annoyances I could learn to live with if I felt Jeep was treating me with the respect I deserve. I'm a veteran and have always been loyal to American brands. But I'll never purchase another Jeep/Chrysler/Dodge product again. I'll be trading this car in for something else. Maybe a Subaru.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
4 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
2 out of 5 stars
Value
3 out of 5 stars
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