Used 2014 Jeep Cherokee SUV Consumer Reviews
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worst car ever
worse car ever, 08/15/2018
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
27 of 27 people found this review helpful
This Jeep is my third jeep and I am extremely disappointed. I have owned a Wrangler, Jeep Grand Cherokee and now this trailhawk. I feel like each Jeep I own, there are more and more issues that plague these vehicles. Most recently I have a 2014 Jeep Cherokee Trailhawk, since acquiring this, it has required a new transmission (under 20,000). This vehicle also required some other work (which slips my mind at the moment) that was done six months outside of the 3-year warranty. The cost was roughly $2700, thankfully Mopar refunded the majority of costs. I thought this should take care of everything but it is turning into a nightmare of a money pit. I have also had to replace brake pads, rotors in the last few months, the passenger rear handle came off I still need to order a new handle and have it installed but haven’t had the opportunity, so I have been avoiding using this door. On occasion my tailgate won’t close, I usually have to unplug the battery in order to reset this issue or google a quick fix. 2 weeks ago, I needed to replace the battery because my car wouldn’t start while visiting family, one of the connectors needed to be replaced at this time as well. The final straw has been finding out today that the ball joints need to be replaced. I understand that repairs sometimes need to happen and there is always routine maintenance, but this is excessive. I spend a significant amount of time without my vehicle and spending a lot of money for a car that is about 4 years old. I feel with the issues I feel extremely disappointed at the number of repairs and issues that are occurring and am looking to get a new vehicle when I was hoping this would last a couple more years. I feel that it is quite ridiculous to have to invest so much time and money in renting cars, seeking diagnosis for a relatively newer vehicle, and have never needed to bring in a car so much. This vehicle has become a laughing matter among my friends, family and coworkers. I am embarrassed that I am having so many issues and I wish there was a better warranty, or another option besides getting a different vehicle.
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No confidence in Jeep
Bob, 08/18/2016
updated 02/22/2017
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
77 of 80 people found this review helpful
My Jeep Cherokee 2014 has already been recalled 5 times. On August the 17th the car stop abruptly in fast moving traffic when the transmission failed. A little internet research reveals that Jeep has had multiple transmission issues with their 9 speed transmission. I contacted the manufacturer and requested a 3 year extension on my vehicle as I have no confidence the car. So far they have refused. It is incomprehensible and outrageous that you can invest $ 30,000.00 dollars in a automobile that fails, puts your safety at risk and Jeep refuses to back up it product. My previous vehicle was a Chevy Colorado. It has over 140,000 mile on it and is 15 years old. I have have never had it in the shop for anything other than an oil change. It has a 10 year power train warranty. I never had to use it.My son is currently using it for college and still no mechanical concerns. I took a leap of faith and purchased a Jeep. It clearly was a mistake. The internet is riddled with Jeep owners transmission issues. I will never purchase another Jeep product and advise all buyers to beware. The only good note the people at Tate in Glen Burnie have been courteous and helpful in helping me repair my faulty vehicle. When you make a $30,000.00 dollar purchase you should have confidence in your vehicle. I currently have a Jeep case manager reviewing my issue. Will see where this goes. 2/21/2017: Initially received little help , follow up or assistance from Corporate customer service Jeep case manager. I filed a complaint with the Maryland Attorney Generals office. They assigned me a mediator who contacted Chrysler/Fiat. After having my concerns ignored the Maryland Attorney General Office got their attention. The Maryland Attorney General's Office was wonderful. Government does work for it's constituents. A Chrysler representative called me at home and asked- how they could resolve my complaint. I requested a 100,000 mile extended bumper to bumper warranty as I was no longer confident in the vehicle. They agreed. The transmission after several repairs has been operating with out issue although the shifter now needs replacement which the dealer service department has ordered. The dealership service people have been wonderful and I have nothing but good things to report on their efforts to resolve customer concerns satisfactorily. I think Chrysler has resolved some of the major transmission issues that plagued the 2014 Jeep Cherokee. I am still somewhat disgruntled that $30,000.00 dollar vehicle should have resulted in 7 recalls and suffered a major transmission failure. If when I purchased the Jeep the sales representative had suggest that I could expect multiple recalls and perhaps transmission issues would anyone have purchased this vehicle? Of course not. To be fair I have to say I really like the Jeep it had what I was looking for in a small SUV. But Jeep customers should not have to endure this level of inconvenience and difficulty for choosing to buy Chrysler.
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Jeep is a joke
jtk13, 06/18/2015
2014 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
24 of 24 people found this review helpful
I purchased my 2014 Jeep Cherokee on 04/2014. As soon as I drove it off the lot, the stereo module wouldn't connect to my bluetooth. 2 times in the shop, computer module was replaced. Few months later, the vehicle started "changing gears" while going 70 mph. It literally felt like the vehicle would change to neutral and the tires lock up. It only lasted a few seconds. Took it to the local Jeep dealership they said it was nothing wrong with it. Took it back with the same issue, still nothing wrong with it. Took it to the place I bought it, they fixed the transmission valve (after being in the shop for 3 weeks) I'be been having the vehicle back one month and it still has problems.
Great idea - poor transmission / reliability
andamanc, 09/09/2015
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
17 of 17 people found this review helpful
Pros: comfortable, nice infotainment system, trailrated 4WD, 3.2L performance, sunroof Cons: reliability, transmission, driveability, gas mileage, headlights I really wanted to love this car and I do for the most part. The transmission is the weak link - sometimes it seems to work just fine, other times uneven performance. Hard to maintain a constant speed on the highway or up hills. Often no throttle response at all, depending on how it feels. Been in the shop multiple times for transmission updates. No air cond at all when new - took a week in the shop to fix it (low Freon) Last week left me stranded with a frozen electronic parking brake. Water penetration (rain?) under the spare tire shorted out the parking brake module due to no sealant on a body seam.
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Love our 2014 Trailhawk
gerald41, 07/27/2014
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
15 of 15 people found this review helpful
Bought our Trailhawk 1/2014 after we fell in love with it's design. Well we currently have 9k on it and have had no issues with it at all. We took it in for the transmission updates but because we were asked to, we never really had any complaints with it's shifting. We're in our late 50's so we had to learn how to drive this new ride. It does have a delay in acceleration and when you let off the gas, but nothing that's hard to adjust to. In all we love the truck, it's very comfortable, has all we wanted and most of all to date has been very dependable. I will say it has never used the ninth gear , seems that 7th is the gear it's in when driving at 65. Gas milage is averaging around 20.8.
Warning! Stay away!
murphy45p, 06/18/2015
2014 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
33 of 35 people found this review helpful
Be aware that car manufacturers pay some reviewers to raise the overall rating of vehicles. I had transmission problems from day one, a new transmission that still had problems at 16k miles after two software updates, engine lights requiring replacement of an air shuttle. All in all, the first 24k miles, a year of owning the vehicle, I was without it for over two weeks. What you're looking for in a new vehicle? Me neither. The transmission defects on this vehicle are well documented and in other reviews as well as mine. Believe them. There are many more reliable vehicles than this one, I'll never buy another Jeep product it's the worst vehicle I've ever owned.
Poor Reliability
Mike, 11/30/2017
2014 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
32 of 34 people found this review helpful
As a previous reviewer also stated, I really wanted to like this vehicle. After owning a 2014 Jeep Cherokee Latitude for nearly four years, I grew to resent it. My family only owns one vehicle, so it must be reliable. Nobody enjoys car problems and when you only own one-vehicle car problems can become even more stressful. I will try to provide fair input in this review, as there are things to like about the Cherokee. However, its reliability became a major issue for my family. When I purchased the vehicle, I knew it was the first time Jeep implemented the 9-speed transmission. In hindsight, it was probably not a good idea to buy a vehicle with such a new feature that had not been tested. After buying the Cherokee, I noticed some owners mentioning harsh shifts on forums. I noticed some harsh shifts from time to time, but nothing too bad. I saw some forum users state they had dealerships reprogram their transmission, but the update had to be followed-up by an adaptive learning procedure by the dealership (the manual does state this). I contacted the dealership I have my Jeep serviced at and while they were familiar with the update, they seemed to know nothing about the adaptive learning procedure. As a result, I opted not to have them do the update, as I knew they would not complete the required follow-up procedure. After about 2 ½ - 3 years, I noticed a whining sound when shifting from 4th to 5th gear. The car did not jerk or anything, but it did not seem right. At about the 3-½ year mark, I began to notice the same sound when completing a higher shift. Since it was spreading I knew it was probably a bad sign. Also, the shifting became more and more jerky. My wife and I would tell others it was jumpy, and a little unsettling at times. At about the 3-½ year mark, my wife got stranded running errands when the Jeep suddenly would not start. Ultimately, we had to have the vehicle towed to a dealership and have the starter replaced. Of course the 3-year warranty had expired months earlier, so we had the pleasure of paying around $800 for the fix. Last week, we noticed the odometer flashing. The odometer would just flash from the moment you turned on the vehicle until you turned it off. Considering the transmission getting progressively worse, the starter replacement, and now the odometer issue I brought up the idea of buying a new vehicle, as we could not rely on the Jeep. We were planning on waiting for a bit, but days later my wife ran an errand. When she came home, she said the Jeep had some really harsh shifts and almost to the point where she felt it would stall. I subsequently decided to immediately trade-in the Jeep for a new Ford Explorer. The next morning I took off work so we could head to a Ford dealership. Now the check engine light was on! We headed to the Ford dealership and traded-in our Jeep and bought a new Explorer. We did not get a great trade-in value as the dealership saw the flashing odometer, check engine light, and noticed the whining sound on at least one shift. We had planned on keeping the Jeep for 7-8 years. We ended up getting rid of it after 3 years and 10 months of ownership. Things were just getting worse and worse and we could not trust the vehicle. After our experience with the 2014 Jeep Cherokee, I will never purchase another Jeep. They have lost my business for good. Having problems with a 3-½ year old vehicle, which we were the only owners of and had driven lightly is unacceptable. There are some things I liked about the 2014 Cherokee. My wife and I really liked the interior of the vehicle. It had a really nice design and quality materials. We also liked the upgraded infotainment system – we had the 8.4-inch screen. It was easy to use and had a sleek interface. We liked that it had the capability to handle poor weather and modes to enhance the vehicle capability, such as snow mode. We also liked how there were various storage compartments in the vehicle, more so than many other small SUV’s. Maybe on the newer models Jeep has solved the 9-speed transmission problems. But if you Google the 2014 and 2015 models, you will see a lot of complaints about harsh shifts. For us, our Jeep was getting progressively worse. Not only were there what I believe to be transmission issues, but also other problems which you should not experience with a newer vehicle. If you really want a Jeep, buy a regular Jeep such as a Wrangler. Stay away from anything else they make. I previously owner a Jeep Rubicon and had no issues with it. If you are looking for an SUV, you should seriously consider other brands. For anyone who owns a Jeep SUV, and in particular a 2014 Cherokee, I really hope you do not experience the problems we did.
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Trailhawk V-6
johnd, 02/04/2014
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
41 of 44 people found this review helpful
Review of the V6 version, drop-down box does not include this version!! I could not be more pleased with this vehicle. It replaces a Wrangler and although it can't go everywhere the W does it is a great compromise. One of our problems with the Wrangler is at our age we just aren't physically able to endure the beating one takes when driving it even on the easiest of trails. After several trips to the CA desert I find the Trailhawk to be capable and very comfortable off-road. With clearance being the only limitation so far. This vehicle gives up some off-road performance while providing huge improvements in comfort, mileage, performance, & technology.
Terrible Transmission!
lcresap, 06/05/2015
updated 06/09/2016
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
22 of 23 people found this review helpful
Bought new, 6K miles (right now) and I'm on my 3rd transmission!! I was told by Jeep Engineers that they don't know what is wrong with my Jeep so they just keep putting new transmissions in to see if it will be fixed. I don't want this car anymore and I'm tired of it being in the shop more than having it in my driveway. I used to love this car but now I hate it and will never buy another Jeep again. 2 months after this review I finally got Jeep to buy back this Jeep. A 4th transmission was put in and they wanted to do a 5th one.
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Couldn't be happier with our Trailhawk!
hsoto, 01/17/2014
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
22 of 23 people found this review helpful
I went to the dealership with the idea of buying the grand Cherokee. Next to it was the new Jeep Cherokee trailhawk, and I instantly fell in love. My wife wanted a car with personality, character, luxury and lots of technology. It has all of that and more. We've already taken in offering with my JK to the Southern California desert and it performs incredibly. This car has Fiat's interior design touch, which makes it all the better. We took a gamble buying a new model, but we have faith in the Cherokee brand and expect this car to be around for a long, long time. I'd recommend it.
Cherokee Limited V6 4 x 4
jnlon98uc, 10/07/2014
updated 04/26/2017
2014 Jeep Cherokee Limited 4dr SUV 4WD (2.4L 4cyl 9A)
22 of 23 people found this review helpful
Purchased this vehicle in June of 2014, Two months later the front end started to shimmy/wobble when accelerating from a stop or taking a corner from a stop. Took it to the dealer and they confirmed the problem and said they will replace both front axles as recommended by Star Case S1421000022 (not sure what that is). Axles replaced and it still does the same thing. Will return to dealer when the 1000 mile break-in period for the new axles is up. Acceleration from a stop is not very responsive either. Update April 2017 Above issue resolved after install of 2nd set of new axles. I now give the transmission a poor rating! It seems to have problem syncing with the engine speed. This is noticeable when slowing to a stop for a red light but not coming to a complete stop because the light turned green. The engine accelerates but the transmission does quite engage and when it does the car jerks forward. Jeep says there is nothing wrong with the car. I would not purchase this car again with the same transmission.
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MY JEEP IS TURNING OFF---WHILE DRIVING
agarcia, 07/28/2016
2014 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
29 of 31 people found this review helpful
I have a 2014 JEEP LATITUDE. My engine is burning my oil and it shuts off my jeep- WHILE DRIVING! I've now had it looked at by the dealership 4 times and even ended up in a minor car accident because of it and still Chrysler insists they have to continue running oil life tests on my vehicle. I've even had to go to a local Auto Zone and purchase 5QTS of oil just to get my vehicle to turn back on and get it back to the dealership. The whole situation is very frustrating and Chrysler is doing nothing about it, saying they have official bulletins stating that it's normal for Jeeps to be burning oil. Trust me if I knew I would be struggling with my new Jeep more than I was with my old car I wouldn't have even considered JEEP. Dealership only suggestion was for me to monitor the oil daily!--Who buys a new car and has to check the oil DAILY just to make it down the street
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DONT! Just DONT!!!!!!!
lindze84, 06/01/2015
2014 Jeep Cherokee Limited 4dr SUV (2.4L 4cyl 9A)
19 of 20 people found this review helpful
First off the transmission went out at 2000 miles leaving me stranded unable to get it even to go into a gear since then it has been NOTHING but hard shiting, after taking it in the 3rd time I gave up bc Chrysler says its fixed, not even close. For 4 months straight the wheel bearings made a horrible sound then turning, after 4 times in the shop it turns out it needed new shocks/struts. More recently the heating, my car has a mind of its own...it either blows hot or cold, there is NO in between. This is the most expensive piece of crap ever made....GARBAGE! 15000 miles and has been in the shop 14 times, YES 14 times! what a joke, I cant wait to place a big bow on it when I win my lawsuit!
New Transmission at 2K miles!
reliablenc, 07/25/2014
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
19 of 20 people found this review helpful
Well, I had such high hopes. After an exhaustive search, I finally thought I had found the perfect vehicle for me in the new Jeep Cherokee. But just after I crossed 2,000 miles the transmission died. Yes, you read that right -- 2,000 miles. I've now been without my Cherokee for a week and there is still no timeframe for when I will get it back (or even if they are going to fix it correctly). Apparently, they "lost" the new transmission somewhere between the factory and the dealership. It's really too bad, because there is a lot to like about the Cherokee. But I guess I will be use the NC Lemon Law refund and buy something else that's more reliable. Frustrating...
Engine Burns Oil, Chrysler says it is OK
Enrique Granja, 09/05/2017
2014 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
26 of 28 people found this review helpful
My engine started burning oil at around 40,000 miles that I could notice. It burned so much in between oil changes that the engine SHUT DOWN in the middle of the road with NO WARNING. It had consumed all the oil to empty in about 6000 miles. I took it to the dealer who recommended to Chrysler that the engine be replaced. Chrysler responded that it did not approve the procedure because "WE HAVE NO REASON TO CHANGE. NEEDS TO BE AT 1000 MILES PER QUART" this quote is from the reports I received with my invoice. In conclusion, they did nothing because per Chrysler, THEIR ENGINES ARE OK IF THEY CONSUME UP TO 1 QUART OF OIL FOR EVERY 1000 MILES. This means I have to add up to 6 quarts of oil in between oil changes. Per the dealer recommendation, I should keep oil in my car and check the oil every time I add gas. Is this normal for a 3-year old, 50,000 mile car??? I would recommend to stay away unless you are willing to take the risk on the engine.
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Do Not Buy This Piece of Garbage
jssr, 04/19/2016
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
23 of 25 people found this review helpful
Fiat Chrysler of America must be paying people to write positive reviews here. That is the only possible explanation for this POS receiving glowing reviews from a few individuals here. Be careful when you see superlatives that are out of place or language such as "you must buy this item". This is by far the worst SUV I have ever owned. Mine is the 6cyl 4x4. It has been back to the dealer for three seperate recalls and we have experienced the same transmission problems that others have noted here. Why, just last night the battery went dead for some unknown reason (this is a two year old vehicle) and when my wife attempted to start it, there were all sorts of warning symbols displayed (Check Engine, Parking Brake, Transmission, Traction Control). The vehicle had applied the parking brake on its own and could not be shifted out of park. I bought a new battery and started the car. Initially, it would not shift out of park. When I was finally able to shift it into reverse, it slammed into gear and I was able to back down the driveway. Once in the street, it would not shift into drive, only neutral. Guess what, you can't shut this thing off in neutral....only in Park. So there I sat, with the car running, in Neutral, in the middle of the street. Finally, the car suddenly let me shift into Drive and I made my way to the dealer in 3rd or 4th gear. At the dealership, the service writer attempted to move the car and it got stuck in Neutral again. They had to pull a fuse to shut it off and push it into a service bay. We'll see how long it takes for them to figure this one out. This car has problems with the electronics and the electrical system in general. What may seem like a transmission issue may actually be the electronics. We bought this to flat tow behind a motorhome. Guess what? Fiat just came out with a TSB warning that modifications may have to be made to the steering wiring harness to make it towable. Even then, the electronics seem to have a life of there own. I would consider this car unsafe for flat towing. I owned a Wrangler prior to this and had -0- issues with flat towing. AVOID THIS VEHICLE AT ALL COSTS!
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Constant Transmission Issues
bachleda, 06/01/2015
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
15 of 16 people found this review helpful
Owned the car a year and has been to the stealership 5 times for shifting problems. Do not buy this car until Chrysler has fixed the shifting problems. My car will not down shift properly and wants to stay in 3rd gear. If you slow down and try to speed up, you cannot because you are in too high of a gear and have to stomp on the gas for it to go. I have been in almost 3 accidents because of this.
Jeep cherokee 2014
Russo75, 12/23/2015
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
18 of 20 people found this review helpful
I waited so long for this jeep Cherokee and finally bought it and ordered the top line of the trail hawk 4x4 . At first everything was fine and after 3872 miles i started feeling weird transmission shifting. took it to the jeep dealership and the mechanic told me that i have to get used to it. it stated getting worse after a week , i ended up taking in again and again and again and again and again.... 7 times and finally the transmission failed on them and they put a new transmission for me. It was same problem again, so this jeep Cherokee looks good on the outside but mechanically SUCKS. So I hired a lawyer and here we are lemon law case and they end uo buying it back from me . I m waiting for my check. For all of u people , don't ever buy extended warranty on any car, when they buy it back u lose most of your warranty, add the extended warranty after 2nd year of purchasing and if u like the car ONLY.
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Love my Cherokee!
rmcpnh, 03/15/2014
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
22 of 25 people found this review helpful
I purchased my Cherokee (V6, not 4-cyl) after owning an Outback and I love this vehicle! It's comfortable and fun to drive. Admittedly, I haven't had the car long (7 weeks), but to date, I have had no issues and would highly recommend the Cherokee to others. My husband and son are 6'2" and they both fit comfortably in the front seat and although they probably wouldn't enjoy a long trip in the back seat, there aren't many cars in which they would. However, we've had two adults in the back (5'10"+) who were both comfortable for a two hour trip with the front seats pushed all the way back.
Quite a SUV
sanio, 12/25/2014
2014 Jeep Cherokee Limited 4dr SUV 4WD (2.4L 4cyl 9A)
17 of 19 people found this review helpful
As mechanical engineer I have always tested many cars prior to make a personal choice. My last car was an Infinity FX35 with a rate of satisfaction of 90% well over BMW and Mercedes ones. This Cherokee V6 - 4x4 is fully equipped, with a drive as soft as a limo and yet quite reliable in all weather conditions. I recommend nokian wrg3 tires, you will love the silence and control level in all weather conditions. My v6 Cherokee, in spite of an updated transmission program was hanging in 1st and second gear. A "flash" review was quickly completed by the dealer after 800 miles for a perfect result. I love this car, congrats to Fiat and Chrysler ! Choose the V6 over the 4 cylinders.
Best SUV Ever!!! Very Happy with Purchase!
mojorisin36, 08/16/2014
2014 Jeep Cherokee Limited 4dr SUV 4WD (2.4L 4cyl 9A)
12 of 13 people found this review helpful
I did a ton of research on SUV's - Ford, Toyota, Mazda, Acura, Honda etc...and I initially leased the Grand Cherokee as I couldn't decide between the Cherokee and Grand Cherokee. The first night I drove the Grand Cherokee home I hated it. The dealership was awesome and let me switch to the Cherokee Limited V6 w/ Panoramic roof, loaded. It is the best driving, most comfortable car with the best technology I ever had. I am so happy with the purchase and love driving this fun car. Perfect if you have kids yet want to drive in poor conditions yet want to go out at night or drive on the highway. I completely recommend it.
Electronics are terrible
Marvin, 10/04/2015
2014 Jeep Cherokee Limited 4dr SUV (2.4L 4cyl 9A)
11 of 12 people found this review helpful
Have 33k on 2014 Cherokee and many problems with the electronics. Been in shop several times because hatch won't open, USB won't read, or because it shows songs on flash drive up to nine times. Dealer usually resets system which solves it for a while. Several times electronics blacked on for a while and hatch wouldn't open or close with switch (worked with remote). Dealer never found problem....just reset system. Front strut mount made rubbing noise in cold weather. Dealer replaced it after months of waiting for part. Now radio shows many songs, hatch don't open manually, and vehicle won't start! This is without a doubt my LAST Chrysler/Dodge/Jeep product! Wish I had never bought this one!
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Just walk away
Cyn, 01/08/2016
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
15 of 17 people found this review helpful
I was so excited when we first purchased this Jeep! Bought it brand new! Hadn't even had it two years and we finally washed our hands of it last night, thank goodness! The transmission is so temperamental, the dealership made us feel crazy when we would complain how it drove. The acceleration was not very responsive and one month after having it we had to have a defensive tore replaced because it would shimmy the entire vehicle when driving high speeds. Comforting let me tell you. Oh! Let me tell you about comforting. My husband and I are on the highway going 75 and the car completely turns off. OFF! I had my daughter in the backseat so that freaked me out even more. It turned itself back on and all these alerts kept dinging and then saying our 4WD no longer was working. We head to the exit ramp and the car shuts off once again bringing us to a complete stop. When my husband finally got the car to start back up he had to floor it so we could get home at 11mph. Once we arrived home, as soon as my husband let off the gas, the rpms shot up and made a terrible sound. He tried to turn it off by pushing the button and it wouldn't turn off. It was ridiculous. Needless to say this was the worst vehicle I've ever purchased. It's a shame it drove so terribly because the inside was pretty comfortable. save your money. Please.
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Buyer Beware!!!!!
Darin T., 09/24/2016
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
13 of 15 people found this review helpful
I've been leasing my 2014 Jeep Cherokee Latitude, and I'm deeply concerned about it keeping me, and my family safe. I'm on recall #4 now, and this time, it's because it powers down without notice. On Sept. 19, I was driving 30 mph and everything shut OFF---I had to coast to the side of the road--NOT good. If you go to Safercar.gov, you'll find 838 Jeep Cherokee complaints---no, 839 complaints (including mine). Save yourself a headache, and head to the IIHS.org website to look for a SAFE SUV...if I can prevent you from making a mistake like I did, then I've done my job. Happy car shopping!
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From X5 to Cherokee Latitude
rlr23, 03/04/2014
2014 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
20 of 24 people found this review helpful
Very pleased. Gas mileage has gone from 16 mpg to 27.5 mpg on the same route. Did not need 4wd or Awd . Happy with the performance of 2.4 engine. I don't mind how the 9 speed transmission works to maximize efficiency.
Never ever again! (Updated 9-11-18)
Not happy AT ALL, 09/09/2016
updated 09/12/2018
2014 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
9 of 10 people found this review helpful
I was asked to update my review.....okay. The fact that the entire transmission blew and was replaced was NEVER on the CarFax. I still get emails regarding the CarFax status of that big ole lemon. Again I ask.....is that legal??? Btw...still loving my Equinox! We bought a 2014 Jeep Cherokee on June 14. Okay....it was two years old and had 40,000 miles, so it was not brand new. It ran rough since the first day,, shifting HARD in automatic mode. On the eleventh day of owning the car, drove two hours away from home with the rough shifting. Coming home, the transmission went out. We were able to limp home using the manual mode. The dealership where we bought sent it to our local Jeep garage. It was there for ONE MONTH. One entire month. The transmission needed replaced. Then something else was broken during the repair. Then the new transmission supposedly came in already broken and needed to be taken out and sent back. In the meantime, I traded it and went back to a Chevy Equinox. Never ever again will I buy from Jeep. And as a side note.....are garages supposed to report issues like this so that it shows up on the carfax for the next unsuspecting buyer? Because there is nothing on the carfax for this vehicle showing that it sat in the Jeep garage for a month. Wow. Shifty. (No pun intended.).
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UPDATE; AVOID AT ALL COSTS
bendbob, 02/17/2014
updated 08/17/2016
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
5 of 5 people found this review helpful
I'm going to try to leave my original review so that you can see how this relationship went from love to hate so quickly. Sadly, very sadly, our Cherokee was one of the tens of thousands affected by the complete transmission failure. This happens suddenly, with no warning at any random time. You could be with your family on the freeway, or just as dangerous, you could be out in the uninhabited wild country in a new car that won't drive. Avoid this death trap at all costs. We had to take a huge financial hit and trade this in. We got home yesterday from a road trip taking us a little over 3,000 miles of the western US. Very comfortable, well mannered under all conditions. We even did some mild off roading in Arizona and the car never felt anything but ready for more. In mountain driving it can seem to struggle a bit to find which of the 9 gears it really wants to be in at the moment. economy was what you would expect from highway speeds in the 80s (gotta love Arizona and Utah!) mountain roads and carrying 2 adults, one Spaniel-human and a load of gear. We came home from the trip more sold on the car than ever.
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A very sad update to "16 Months of Fun and Comfort
BendBob, 08/19/2015
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
8 of 9 people found this review helpful
I could not see a way to update or edit a previous review. It is with a very sad heart that I must update my previous posting, "16 Months of Fun and Comfort" If you read my previous review you'll see that we LOVED this car. But within weeks of posting that and with many miles already on the car, we began experiencing the same frustrating and dangerous transmission issues as everyone else. We just worked a deal to trade the car back in to the dealership on a used Grand Cherokee. We should NOT have had to do this! We were at the point of having the trans replaced, but after reaching out to a number of people who also got new transmissions installed, nobody felt it was a long term fix. Since our own experience did not begin until nearly 40k miles, there was just no way to have confidence in this car anymore. I cannot recommend strongly enough to avoid this car until ZF comes up with a working transmission. With all the lawsuits piling up now, and after paying a record $105M fine for poor response to such issues, I expect they will drop this model after the next year's production run. Such a shame!!!
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Learn the Lemon Law in your state
JG in NJ, 10/14/2015
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
8 of 9 people found this review helpful
LOVED this truck on the lot and for the first 15K miles...then literally downhill from there. With 4 visits to the dealership for transmission software upgrades and 2 tranny replacements later, I am now waiting on an arbitration decision for replacement or reimbursement. Very disappointed as I loved taking this truck off road. It handled mud, hills and dirt trails with no issue. Highway driving, however has been far more thrilling than it should be with "wobbling" between gears in downshifts and acceleration from standing position. Lurching forward in traffic is not fun. Slowing down 50-60mph and feeling like an anchor was dropped changes your plans for stopping distance. Hoping to replace this with new SUV that works.
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Worst car I've ever owned
countryboyrmx, 02/05/2015
2014 Jeep Cherokee Limited 4dr SUV 4WD (2.4L 4cyl 9A)
13 of 16 people found this review helpful
Whats broke on it so far: Cruise Control - Gets going over speed set going downhill. Set to 70mph and seen it go over 86mph. Radio - randomly duplicates mp3 files Radio - randomly freezes and reboots while driving. Engine - 17k miles and started leaking oil Broken fog light switch - shoved into dash. broken at factory Fuel door - freezes shut in winter and need hot water to open it Shifting - loud pops as it goes into gear at times and upshifts on hills and lugs down Shifter - Went to put it into gear and shifter broke
DANGER DANGER!!
Katcave, 01/27/2016
2014 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
10 of 12 people found this review helpful
Loved my new 2014 Lattitude when I first got it. Everything worked very well, main problem at that time is that the headlights were not automatic so I had to get used to remembering to put them on at night in a lighted area. Then it all started to go south! First the Bluetooth stopped working, couldnt get sound, voice mail, texts or anything from my cell phone to the car - it worked at first. Never got that corrected after many tries and calls. Then transmission started to act up, at same location every day when I had to accelerate out of my development ( on to a 60mpd road) it would shift and slow down while I was trying to accelerate to avoid an accident. This was attempted to be corrected several times at the dealership but it always came back shortly thereafter. Then last Sunday, again in the same location, instead of slowing down, the transmission just quit! The dash looked like a christmas tree with all the flashing lights and sounds. I could not accelerate or anything, just luckily was able to roll to the next street and pull over. Normally this road is loaded with cars going 60-70 mph but it was late and it was not the case. It said to put in park and then shift to drive but every time I did it it would make a very loud clunking sound and light up SERVICE TRANSMISSION. I ended up just shutting it off for a few mins and was then able to make it back home with the engine light on. It was towed the next morning and the only thing that the dealer was able to do was reprogram the damn computer again! How many times does this need to go on before someone gets hurt or killed? Fiat Chrysler Jeep should be ashamed for putting people in harms way. Get these vehicles off the road! I am putting in a case at Customer Care but I am not hopeful. I got the POS as a lease and have 16 mos to go. God help me if I can't get out of this thing! I am afraid to drive it now and I have a 10 year old daughter to drive around as well. It hurts my stomach every time I have to pay my monthly payment on this thing. Don't even consider this vehicle! Not worth the safety risk and aggravation.
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Dead within 2 months.
jm87, 09/28/2014
2014 Jeep Cherokee Sport 4dr SUV (2.4L 4cyl 9A)
7 of 8 people found this review helpful
I was very excited to purchase my new Jeep. That changed! I haven't even had my brand new car 3 months and it is already in the shop. It has been in there over a week. It has died on me five times already. The dealership cannot figure out what is wrong. I've heard nothing but good things about Jeep, but I am thinking I should have kept my old car that I had NO problems with. Not a happy customer at all.
Never Buy this vehicle
Bill, 12/23/2015
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
7 of 8 people found this review helpful
Very thankful for good consumer biased Lemon Law. This vehicle went back to Jeep for Lemon Law. Total ownership was just over 1 year. It was mostly in the shop for 5 months. Another month or two for Lemon Law to flow through. We had a 6 cylinder Trailhawk. Options for Edmunds were not available. It took multiple times in the shop to figure out the driver rear knuckle was machined wrong from the factory. The dash was removed a few times before the entire HVAC was replaced. The defective HVAC would cause a vibration/droning intermittently. The final straw was an intermittent cooling system leak. Dealer acknowledged there was a problem. They were unable replicate at the dealer. It would leak at odd times. The transmission was never correct. The Jeep 9spd was almost like driving a Nissan CVT. Rear cargo storage was less than expected. The wheels for the moonroof cover would constantly rattle while on the road. Infotainment system worked great. Satellite radio would cutout in the city. Front seats were comfortable. Navigation worked ok. Not as good as Google Maps on a smartphone.
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Tall Wagon With Jeep MoJo - Hot
brucebolen1, 02/20/2014
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
9 of 11 people found this review helpful
4x4 Trailhawk V-6 has excitement and passion. Owned many SUVs like Tahoes, X5, ML and original 87 Cherokee. Drives like a luxury vehicle, refined, comfortable, fast, powerful. Interior design, materials, fit and finish and seat design first rate (better than Grand Cherokee). Interface screen, nav and controls (with backup) is very intuitive and the best in the business. Love exterior and interior style including front end. Blacked-out trim on a white Trailhawk with black hood trim is awesome. Passing power is totally appropriate for the situation with partial-throttle downshifts (9-speed does not mind skipping a gear). Low RPM at any speed. Uses regular 87 octane gas.
6 recalls engine light on twice
Rob, 12/28/2015
2014 Jeep Cherokee Limited 4dr SUV (2.4L 4cyl 9A)
4 of 4 people found this review helpful
Great 4 wheeler, but that's where it ends..push on the gas wait 5 second to go.very confused 9 speed transmission. Change lanes jeep pulls that way.14 mag in the city. Battery dead after 15 months. $200 DOLLARS!! FOR NEW ONE. Bugs not worked out of this one!!!
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They Can't Fix Them
Mary, 08/01/2017
updated 08/02/2018
2014 Jeep Cherokee Sport 4dr SUV (2.4L 4cyl 9A)
4 of 4 people found this review helpful
After 4 trips to the dealership to repair the transmission issue which is a common problem with this car, I gave up. I now own a Honda CRV.
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after 80 days stilll not very happy
vlowe945, 08/19/2014
updated 08/25/2016
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
4 of 4 people found this review helpful
bought w/ 2 miles on it, 2nd day wouldn't start, been in the shop 6 times & towed once, transmission malfunctioned the ck engine brake & esc light came on then rolled forward down the driveway in reverse, it said service transmission & needed computer updates. when started it idles high then acts like its gonna die & smooth's out, taking off from stop it shimmy's from side to side. on the interstate with cruise @ 70 mph rpms are 2200 but plus or minus 1 mile the rpms drop to 1850, I resorted to video recording every time I got in it as evidence of trouble, have a active case with Jeep but if there is a issue and it doesn't throw a code its not fixable! but I did get a 6/60k free maint. UPDATE: 08/24/16... now after 26 months had the headliner replaced because of a still leaking sunroof and its gotta be replaced again, jeep knows about the leaks but do minimal repairs such as adding a oil based stain guard to scrub stains so they don't show again and its the blame game with Chrysler. they will either try and replace gaskets of frame but hasn't done either one, when its washed or rained on you can hear water above your head making a thumping sound all jeep has done was run some water over it or in one case a cup of water and said cant reproduce the event The transmission went out while driving towed in and updated! lift gate motor replaced 3x's, the back glass broke out at its contact points when it got hot, Chrysler paid for that, front wobble on it was fixed jeep calls its a "JK Wobble" they know about this wobble hence the name for it, they put in a stiffer front axle, burned up a battery because of the lift gate. The transmission shifts very hard both up and down shift causing it to lurch forward even on downshifts, if you try to pass and accelerate but back off the transmission and motor sticks at 3000 rpm and only the forward momentum is your speed once its done whining out then you can slow or accelerate. After all the complaints with Chrysler we ended up with a 5yr/100k warranty plus the 6/60 already added but it doesn't cover a lot of what the 3/36 does. AND when the warranty expires and you get an oil change plus transmission "updates" you must pay for the updates! I paid $31,500 after putting $3k down, it now blue books between $15000 and $1600 half the price. As soon as I get to a point where I can get more out of it on trade I will NEVER EVER buy another Chrysler/Jeep/Dodge and that's coming from someone who last 3 purchases were new dodge/Jeep vehicles that I traded off after their warranties expired.
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Solution for transmission and all negative reviews
Mark, 02/22/2017
2014 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
13 of 17 people found this review helpful
There are a lot of unfair negative reviews for the Cherokee KL. Like any relationship, the solution is to listen… in this case to the vehicle messages and dealer service center. Yes, I too was frustrated at 7k miles when my transmission cut power on the freeway and I had to pull over, but I listened to the vehicle message prompts and was on my way to the dealer in ‘Limp Home Mode’. The industry’s first 9-speed transmission is incredible, but not perfect and it actually knows that by including a fail-safe of putting the Jeep in 4th gear while in DRIVE allowing speeds up to 40 mph. PARK, REVERSE, and NEUTRAL all still work according to the owner’s manual… yes, I actually read it and the service manager did not know all this which was annoying. It was also annoying that after a suspect ‘computer control update’, the transmission dropped 2 days later at the exact same location. I read up on the issue and had a sensible discussion with the service manager who agreed to install the improved 2015 design. FCA contacted me with a claim number and provided a rental car along with a voucher for 5 free oil services. My V6 Cherokee now has 34k miles on it with no issues, other than a noticeable shift from 2nd to 3rd which I understand is worse with the 4cyl, but nothing is defective. The Chrysler 200, Acura TLX/MDX, Land Rover Evoque/Discovery Sport share the same 9-speed and same complaints/good reviews. I did too much research and test drove many crossovers to find the Cherokee to be the best value bar none; 100k mile warranty, Smooth V6, over 270 HP, 4,500 lb. towing, 7 sec 0-60, over 30 mpg hwy, industry’s best 8.4” infotainment system, standard leather finishes, LED lighting, lots of hidden storage space which explains why reviews claim ‘less cargo space than competitors’ as in visible cargo... all for about $20k new. These features are better than base ‘premium’ crossovers which explains why the Cherokee is marketed in Europe as a Premium model. FCA did provide some oil changes years ago but did not put me up to writing this review. Good work making things right Jeep, I’d definitely buy another and recommend it to others as well.
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Big disappointment
Debbie, 08/26/2015
2014 Jeep Cherokee Sport 4dr SUV (2.4L 4cyl 9A)
8 of 10 people found this review helpful
Bought the 2014 jeep latitude for my daughter , thinking it would be a safe car... Boy was I wrong! It has been serviced 3 times already for transmission issues... It won't accelerate.. Shifting very hard.. Can't find the right gear half the time... It rides great on highway if you can get on highway without getting killed .. If that's not bad enough we now get a gas smell throughout the car after filling the tank... And they say they can't find anything wrong... DO Not buy this car...
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I hate this car!
jenjane11, 05/17/2014
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
18 of 25 people found this review helpful
I was so excited to get a new Jeep Cherokee Trailhawk. I have been a Jeep owner for the past 14 years. I dislike the hard shifting in the lower gears. It has been in the dealer 3 times now with 4000 miles. The first time was due to a clunking noise when shifting - I was told there was nothing wrong. 2nd time for an oil leak. Now it has been in the garage for 2 days due to a transmission fluid leak. It was barely drivable- stuttering at every accererlation in low gears. Ridiculous!
2014 Jeep Cherokee update
swade20, 11/29/2013
updated 05/30/2016
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
82 of 122 people found this review helpful
I had a 2014 Jeep Cherokee Latitude 4X4 4 cylinder. In comparison, my wife has a 2011 Honda CRV EX AWD, which has been a great car for our family. The 4 Cylinder is quite adequate. Gas mileage is not great considering its only a 4 cylinder. The transmission seems to be a weak link, and is unrefined. After a bit of lake effect snow in Michigan, it does awesome in bad weather-up to 15 inches of snow tested so far. Minor quirk is that the heating cooling always resets to hottest or coldest setting upon restart. The cargo area is considerably smaller than our CRV. I traded this vehicle in July 2015 with 33,000 miles on it for a Honda Pilot. It simply did not have enough utility for our family, and had less storage than our Honda CRV.
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WORST CAR EVER
jackieclifton, 05/14/2015
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
11 of 15 people found this review helpful
Please, everyone do yourself a favor DO NOT buy this car. THIS CAR IS DANGEROUS. I have brought my truck to the service center 7 times since I purchased it. My truck is now in the service center indefinitely because it is deemed unsafe to drive by the dealership. I have never been so disappointed in a purchase in my entire life. I wasted thousands of dollars on this truck and have had non of my issues resolved. I was driving it tuesday and as I turned onto a major highway the car completely stalled and stopped accelerating (automatic transmission). I have a fractured vertebrae and 2 bulging disks. If I got into an accident because the car does not work I could have gotten killed!
2014 Jeep Latitude- LEMON
alisonb5, 10/03/2016
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
7 of 9 people found this review helpful
Look up transmission issues. My car died 5x while driving in traffic. In some cases my car was going the speed limit and it shut off completely. Loss of power, no steering, brakes did not engage. My family finally told me not to get in the car. Insurance informed me they could no longer insure me if I drove this car (unsafe and I could injure someone). After battling for almost a year, I got rid of the car and bought a safe car. Jeep did less than nothing. The dealer also did less than nothing. They lied and even my tech said he would not drive the car and that Jeep needed to buy it back. Still nothing. It's a LEMON. I have a good lawyer and it's moving.
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car unsafe
Anne M, 08/20/2015
2014 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
5 of 6 people found this review helpful
I was so excited when I bought my 6cylinder 2014 Cherokee new. It had alot of features for a great price and we already had a grand Cherokee we were very happy with. It turned out to be the worst car I have ever driven. The transmission wasn't a problem during initial test drive but started to act up soon after the purchase. I found myself taking different roads to work because I feared it wouldn't pull out when I needed it to. Also had a bad vibration or wobble in front end. After numerous visits to dealership they said hopefully a service engine light would come on and maybe then they could help me. About 3 weeks later the transmission failed completely while driving! Thank god I wasn't on a highway or I could have been killed. Tow truck driver had trouble even getting it on truck because it wouldn't go into neutral. That was it for me. Chrysler finally approved new transmission control module but too little too late for me. I looked into lemon law but was told it could take months to go thru the process and I needed a car to drive. Had part replaced and drove to a non jeep dealership the next day and got rid of it...and lost $10000 from what they would give me for trade verses what I had paid for it only 1 year earlier. My husband and I felt our family's safety was obviously most important. Stay away from this vehicle. Chrysler needs to do something because it is unsafe to be on the road.
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Better than anticipated
bjhhog, 05/05/2014
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
5 of 6 people found this review helpful
Cherokee Latitude. V6, all the bell and whistles except sunroof. I bought this right before winter, and thank god for that because it was the worst winter of all time. This car had the most confident foul weather ride, and before this I had a tech loaded A4 and a 12' Wrangler. I remember having to ride up a 30% grade for at least 800 feet, and I hardly felt a slip. The car is a beast in the snow. The technology they put into the traction system has to rival some of the best SUV's on the market. Very pleased do far.
Power Transfer Unit Problems
NY_Girl, 01/22/2015
2014 Jeep Cherokee Trailhawk 4dr SUV 4WD (2.4L 4cyl 9A)
5 of 6 people found this review helpful
Bought a 2014 Trailhawk at the end of the year. We are now at less than 7000 miles on it and the Power Transfer Unit is toast. Back to the dealership and they expect to have it a week. Prior to this issue, I had no major complaints. Beast in the snow and not bad on gas. The interior makes you feel like you are in a much more expensive vehicle. The heated steering wheel gets a little too warm and wish there was a little more headroom...minor issues until the PTU problems. Dealership said we were not the first ones to have this problem. Little consolation though. Hope Jeep figures it out!
Transmission issues at less than 2 years old
four25, 06/19/2014
updated 06/19/2016
2014 Jeep Cherokee Latitude 4dr SUV (2.4L 4cyl 9A)
5 of 6 people found this review helpful
i loved my Cherokee at first, but after awhile it started stalling when I accelerated. Eventually the transmission would completely stall when I accelerated. There were a couple of close calls when pulling out into traffic when it would stop moving and I was a sitting car in front of oncoming traffic. Thankfully I did not get into an accident. I took it to the dealership a couple of times, but they could not recreate issues. I ended up getting rid of it at less than 2 years old. Extremely disappointing.
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Fantastic Jeep!
Bryan, 04/19/2016
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
5 of 6 people found this review helpful
I lease this car and it is a great Jeep. I love the way it rides and handles. All of which are very smooth. The MPG is a little cruddy but thats expected when you are driving a Jeep. The pick up however is really good, I used to drive a Trailblazer and this car with the 9-speed transmission can go! We have had this car for two years and we love it. We pull a 23' trailer with this small SUV, we have the 6 cylinder engine. The interior is perfectly laid out and the seats are so comfortable. I am 6'6" and There is room in this car for a person who is 7' which is really hard to fine. The 2014 model had some transmission kinks that have been worked out in the newer models that I have test driven. I strongly suggest you buy this car and put it in your driveway!
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loved this car until a tree impaled and totaled it
pthomas06, 06/14/2015
updated 06/18/2018
2014 Jeep Cherokee Latitude 4dr SUV 4WD (2.4L 4cyl 9A)
3 of 3 people found this review helpful
This is the nicest car I've ever owned. Very reliable, comfortable, stable on roads - back roads, dirt roads, and highway. Got me through a lot of snow this past winter - even the husband was impressed with how well it handled in snow and was disappointed he couldn't play and make it slide. It looks good and can go from class to sass in no time. I now have almost 18,000 miles on it in 16 months and am very happy. No car is perfect but this beats all my previous and there have been many. **Update - I know have almost 40,000 miles on my Cherokee and no issues, still loving this car! Last year hubby got a remote start installed for Christmas, best way to make this car even better. I can't ask for more. :) *** as of 8/1/2017 i no longer have this car, a tree at work fell on it and impaled it through the dash completely totaling it. i cried. this was my favorite car ever. if you can get one, do it, you won't be sorry!
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DO NOT BUY THIS RAGGEDY CAR
DToliver, 07/17/2015
updated 07/21/2017
2014 Jeep Cherokee Sport 4dr SUV 4WD (2.4L 4cyl 9A)
3 of 3 people found this review helpful
Update: 7/20/2014 After my original post, the transmission started acting up again. I ended up suing Daimler Chrysler. Hired a Lemon Law Attorney who got me out of this Jeep. They bought it back under TX Lemon Law regulations. Car was paid off and I returned it to the dealership and went to Ford and bought an Explorer. They also covered my attorneys fees. Back experience that ended well. Original post: I bought this car just over a year ago. When on the test drive I noticed it was shifting hard. The salesperson told me, "oh that's NORMAL". I shrugged it off because after speaking with her I went and talked to the service technician who told me the hard shifting was normal for this particular vehicle and it would cease once it adjusted to the way I drove the car. I'm not mechanically inclined at all when it comes to cars but that response sounded absurd. But, I got a SUPER GREAT DEAL and bought it anyway. After having it for a few months, I took it in because the hard shifting had gotten worse. (Love Field Jeep Chrysler Dodge) They told me it was something minor and the issue was fixed. After about a month, I started to feel the hard shifting issue again and I before I could take it in, I received a recall notice in the mail. I took it in again and they "reset this" and "adjusted that" and they told me it would be fine. And, for about a week, it was. I took it in for the 3rd time and the service advisor called me after a couple of days and said, "we have to replace your transmission". They kept the car for a couple of weeks and when I got it back, the problem was finally fixed. BUT....about a month later, the car started dying while I was driving it. It would die, hesitate to start, start, die again, and finally it would stay running. After about 2 weeks of this I finally took it back to the shop to have it looked at. They kept it for a couple of days and then called me to say that they're having to REPLACE THE ENGINE!!!! Something about leaking valves engine compression...yadda, yadda, yadda!!!! The only good thing about this experience is that the service technician is a cutie!!! Other than that, DO NOT BUY THIS RAGGEDY CAR!!!!!
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