Used 2016 Hyundai Tucson Consumer Reviews
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Warranty? What good is it?
Burline King, 07/12/2016
updated 01/19/2021
2016 Hyundai Tucson SE 4dr SUV (2.0L 4cyl 6A)
22 of 22 people found this review helpful
I purchased the car in August 2015. A/C did not work properly but technician could find nothing wrong with it. After winter had NO a/c. Car was in shop for 11 days; they couldn't fix it so finally installed a new system. So far so good. Carried it in for oil change June 23, 2016. They managed to blow the cluster panel so I'm still driving (7/11/16) a used car not comparable to mine. It has now been in shop for 18 days for this repair and they have no idea when it will be ready. I'm paying a new car payment driving pretty much a wreck. Can't give it a better rating since it has been in repair 30 days so far out of the less than 11 months I've had it. It's bad points outweigh what I thought would be a great reliable selection. I contacted manufacturer and have received no response at all from hqtrs. I'm devastated! Worst auto experience I've ever had!
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2016 Tucson DCT
Bob, 07/11/2016
2016 Hyundai Tucson Limited 4dr SUV AWD (1.6L 4cyl Turbo 7AM)
20 of 20 people found this review helpful
The DCT is an accident waiting to happen. There are reviews about the transmission on NHTSA, Hyundai Forum, and other web sites. It only took one time to happen to my wife that I decided to get rid of this car. As expected, dealer couldn't replicate the problem (because it is a design flaw that needs to be addressed by Hyundai). Decided it was too unsafe to drive off the dealer lot. With only 3700 miles on it, decided to trade it in on a 2017 Hyundai Santa Fe. Had 2 Santa Fe's before with no problem.
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2016 Hyundai Tucson for sale near you
3 of 37 listings
- SE 4dr SUVMSRP: $13,998In-stock online
- SE 4dr SUVMSRP: $16,998In-stock online
- SE 4dr SUVMSRP: $16,990In-stock online
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Unsafe and terrible customer service
Marina, 07/10/2016
2016 Hyundai Tucson Limited 4dr SUV AWD (1.6L 4cyl Turbo 7AM)
19 of 19 people found this review helpful
I've been leasing this car for about 2 months and the brand new car shut off on me randomly twice! First time it shut off I had to pick my toddler up from daycare that is 40 min away and they told me they will come in about an hour and half to tow my car and they will not give me a loaner or anything g to replace the vehicle while being looked at while my toddlers school closed and they are waiting for me to grab him I kept trying to start the car in a panic and 2 hours later befornethentow trick got to me the car started and I rushed to get him. The next day took the car to get looked at at Paramus Hyundai service center and spent the whole day there with my baby for them to tell me my car is fine and told me I gotta go that they are closing, meanwhile I tell them I do not feel safe driving with my baby in a car that shuts off with no warnings in middle of the road and I want a loaner and this car looked at more to find the problem they said no and that's not their problem. Following week sure enough the car shuts off again at 8pm in middle of the road with my dogs and baby in the car and this time it never went back on, cops stopped the traffic moved the car off road and when I called the sos they told me they cannot tow the car because the service center is closed and they can't get permission to part the car there... So we walked home from that area about a 15-20 min walk at around 10pm I had to drag the baby back with me early morning to tow the car and sit at the crevice center all day with my poor son crying and eventually that place brought me to tears, having me there all day not tellin me anything till the very end of the day giving me a lot of problems about giving me a loaner car and only "pulling some string and giving me a car seeing that I'm stuck there with a fed up toddler. No one helping me no one cared the first time it broke, now I do not feel safe in this car I also want money back from the time I spent without a working car I pay so much money for for for my time lost sitting on the phone and being transferred from person to person to tell me they cannot help me, calling corporate for them to transfer me from person to person for an hour me explains my issues over and over again to different people for them to tell me someone will call me that can help me in 3-5 business days!!! Are they crazy?! I don't want this car I don't want to deal with anyone from Hyundai anymore!!!!!! I'm fed up my family is fed up I have never had so many problems with a car or with customer service as I do with this Hyundai Tucson limited! I'm disgusted with the way I have bk even treated and I cannot believe I'm still in this unsafe car that supposedly was fixed, a car that shuts off like this after 2 months of driving it brand new is not a safe car and is not worth $466 a month!
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By REGINALD T H WONG Vehicle: 2016 Hyundai Tucson
Reginald T H Wong, 08/01/2016
2016 Hyundai Tucson Eco 4dr SUV (1.6L 4cyl Turbo 7AM)
18 of 18 people found this review helpful
On July 3 and 15 almost within a 2 week span, I was driving slowly uphill on a slight incline hill for about 1 1/2 miles and through 2 different tunnels. I was caught in 2 traffic jams. A vehicle stalled in the tunnels that caused only one lane to be useable and caused the traffic jams. The traffic was merging from 2/3 lanes to 1 lane, and moving slowly, bumper to bumper. I had the warning messages and sounds that the transmission was overheated and to stop my car. Since it was unsafe to stop in the tunnel, I forced my vehicle move out of the tunnel. I was only allowed to drive very slowly. Even by pressing the accelerator pedal, I could barely get the car to move. I could only stop at a safe location outside of the tunnel. Although there were numerous cars that got stuck in the traffic jams, they did not have problem like me and were able to drive faster once they passed the stalled vehicle and the other lanes opened up. I was lucky for not being stalled in the tunnel that could have caused a hazard condition and a safety problem.
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Dangerous!!
JO, 08/21/2016
2016 Hyundai Tucson Limited 4dr SUV (1.6L 4cyl Turbo 7AM)
17 of 17 people found this review helpful
The transmission is unreliable. Have about 3600 miles on my new car and I never know when it won't go into gear! Tried to go into reverse this morning and the car would not move when I stepped on the gas...dangerous! Have had it to the dealer twice about the transmission and they have a canned speal that says it performs like other cars of this year and model (in other words, ALL of them are flawed). Internet says they are working on a software update and Nissan dealer (who services it in my area since there is no Hyundai service dept. available) hinted a software fix is coming. Hope it comes soon and before I get hit or ram into another vehicle due to the flaw in the transmission! My advice: don't but a Hyundai Tuscon until they address this issue!!!!
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