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Used 2015 GMC Acadia Consumer Reviews

3.5 out of 5 stars
28 reviews

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Pros
Cons
2 out of 5 stars

AMAZINGLY UNCOMFORTABLE; POOR console layout

Drew, 01/02/2016
2015 GMC Acadia SLT-1 4dr SUV (3.6L 6cyl 6A)
42 of 53 people found this review helpful

After extensive reviews of this vehicle (edmunds.com, consumer reports/consumer search, cars.com), it's surprising that not a single review comments on the uncomfortable headrests and unfriendly layout of the most-used console features. Front seat headrests are so uncomfortable that I contemplate selling this brand new vehicle on a weekly basis, and swapping it for similar SUV from Nissan or Toyota. Unfortunately, it's not exactly like returning a piece of clothing to a store for a refund. The headrests (both driver and passenger) cause the head to protrude so much that it creates MAJOR discomfort. I ended up removing and reversing the position of the headrest, so that it essentially faces backwards. The layout of the center console buttons are considerably cumbersome and unfriendly. For example, the front cupholder is really not usable if planning to use the 12 volt outlet (i.e., for a phone charger or radar detector). The button to open the rear lift gate is immediately next to the 12 volt outlet/front cupholder, so it can be triggered inadvertently, and is really annoying. For example, the lift gate can be opened at most inopportune time, with vehicle already parked in garage or backed up to a wall. That happened twice (first time, passenger was plugging USB cord into the receptacle, triggering the lift gate; second time removing outlet plug adapter). The front seat heaters are really nice for Chicago weather (or any cold weather), but the buttons are lower on the center console than they could be and can easily distract when trying to adjust while driving. The wifi that GMC so proudly boasts of is only 3G, which is basically useless. However, it becomes really annoying because anytime I try to use my phone (for bluetooth streaming of calls/music/Pandora) the phone's wifi connection asks to select the signal. Since the GMC is only 3G, it is never fast enough to be useful. Thus, I must turn phone's wifi connection OFF in order for the phone to work properly. That is a MAJOR pain in the ass when driving or as a passenger. Also, I find the bluetooth a bit slower than I've found in other vehicles/radios (Infiniti I35 w/aftermarket Clarion stereo, Toyota Sienna w/OEM radio, Toyota Tundra w/aftermarket Sony stereo). The handling/road holding is excellent (have driven in rain, 1-2 inches of sleet, and 3 inches of snow). It is an assuring and comforting feeling. Gas mileage is NOWHERE close to the estimated specs listed on any of the websites. I drove from Chicago to Benton Harbor, MI (all highway, avg 65-70 mph), and mpg was only 19 mpg (not the 23-24 mpg listed on websites). It is nice that the vehicle uses 87 octane gas, so that will save $ in the long run. In hindsight, I regret not test driving Nissan Pathfinder or Toyota Highlander.

Safety
5 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Comfort
1 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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3 out of 5 stars

Not what I expected for the price.

Mom of 3 Teenagers, 10/25/2017
2015 GMC Acadia Denali 4dr SUV AWD (3.6L 6cyl 6A)
15 of 18 people found this review helpful

While the comfort and features are more than expected, so are the repair bills. I have a 2015, bought a brand new GMC Denali AWD in 2015. The first year was great, comfortable road trips, basic maintenance services included by the dealer, it was a dream. Then things wend down hill fast. First service light- Side detection system failure. (Caused by road salt, really after one year??) $400 to fix. Next trip, horrible sound coming from right front tire, findings: the axle nut was OFF and rolling around inside another $200 !! Next, banging noise coming from outside while driving higher than 30 miles per hour. That was the roof seals, one came loose and was flapping in the wind. (easy fix for me, pushed back in when it comes out) Service light is one again- Side detection system error, back up camera malfunction- This time we had to replace the other side detection system for corrosion ($400) nope still not the issue. Had my truck for 4 days trying to figure out the issue. Wiring harness was bad had to be replaced. That trip was $1200!! At this point I have had enough, but they just tell me I got a bad one.... nice. NOPE, non of this was covered by the warranty. Now I am holding my breath for the next issue to come. Low and behold, here we go, stalling at stops and hesitating on acceleration---- Check engine light is now on. back to the dealer, who at this point knows my name when I walk in the door- this is NOT a good thing. O2 sensor is bad and needs to be replaced- out another $400 !! oh and the hood support rod is broken (I have NEVER opened the hood my self so how does this break???) The service guy said they have to find something to prop it up with so i should replace it for $65 get out of here! Here I am 3 weeks later and guess what, I can feel the transmission not sifting properly. I am DONE... this was the WORST by ever, not only that, but I am going to lose a ton of money on it as there is NO resale value. DO NOT BY GMC!!!! I am going back to Toyota or Honda, where I had more than 100,000 miles without one service visit. If you like to visit the guys in the service shop on a regular basis than this is the truck for you, but if you don't like the headache and wasting money- DO NOT BY GMC!!!

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
2 out of 5 stars
Interior
5 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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3 out of 5 stars

Leaks!

Laura Fairchild, 11/03/2015
2015 GMC Acadia SLT-2 4dr SUV (3.6L 6cyl 6A)
28 of 36 people found this review helpful

We recently purchased a 2015 GMC Acadia, my second GMC Acadia. Previously we owned a 2008 GMC Acadia that had a sun roof. With my old car we had an instance where the car had issues with electrical panel shorting out. We were told the drains on the sun roof caused the problem. Filed an insurance claim and that was that. With my 2015 GMC Acadia which we purchased in May 2015, I specifically said my only problem with my other car was leak from "blocked sun roof drain". Imagine my distress when last Monday my car was soaked again. There is no sun roof to leak. The service department said because there was leaves and acorns under the hood....????? What the heck does that mean? To me it means a serious design flaw. The service rep asked if I parked under a tree...no I do not. Do they have trees in my neighborhood yes.

Performance
5 out of 5 stars
Comfort
5 out of 5 stars
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3 out of 5 stars

If you want true Voice Nav, DO NOT buy this SUV

Alf Peterson, 09/29/2015
2015 GMC Acadia Denali 4dr SUV AWD (3.6L 6cyl 6A)
20 of 26 people found this review helpful

GMC is selling this vehicle as a voice navigation capable SUV. The GMC Intellilink Voice Navigation system is supposed to recognize expressions such as: “Intersection”, “Where am I”, “Points of Interest”, “My Location”, or “Current Position”. These features do not work. Several trips to the dealer have produced the service tickets with the comment, “functioning as designed.” Apparently GMC is advertising and selling vehicles that do not function as described in their sales brochures and owners manual. In addition, I have had several GMC case numbers, all of which are not resolved. Don't buy a GMC Acadia with the advertised Voice Navigation. The on-screen portion works but you have to stop the vehicle to make changes. The whole purpose of Voice Navigation is to speak a phrase like "Find me the nearest hotel" or "find me the nearest restaurant." These features DO NOT WORK. The vehicle is very comfortable and quiet. The rear bucket seats do not fold flat. The mileage is worse than my Tahoe. The acceleration is fair. 'Not satisfied with this vehicle at all.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
2 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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4 out of 5 stars

Average on a lot of things

Joe, 11/10/2018
2015 GMC Acadia Denali 4dr SUV (3.6L 6cyl 6A)
4 of 4 people found this review helpful

First I have owned a couple of Yukons I am used to and like full size truck based SUV's. The Acadia (in MY opinion is a good compromising crossover) will hold a lot including a 4' wide piece of plywood flat on the floor, where the 2015 Buick Enclave would not. We bought the Acadia Denali because it would carry a lot and was easier for my wife to get into and out of than the full size SUV's. All in all it did a lot of things well, which is very good, but it did not excel in anything. It was not as comfortable, quiet or did get the highway mileage a full size Yukon gets. My daughter has a 15 Yukon Denali and gets 2 mpg better with a 6.2L engine on the highway, but my Acadia will get nearly 1 mpg better in stop and go driving. The little V6 really works hard at interstate speeds and mileage drops significantly above 75mph. The seats need more adjustment, like the full sized SUV's, more sound deadening too, but my biggest disappointment was mileage and sluggish acceleration to merge onto interstates or from 45mph up. Transmission would shift, engine would rev, and finally it would go. I learned to manually shift to avoid these delays. I traded for a new Escalade and consistently get 20.5+ in stop and go traffic but admit I have to be gentle to do that. The Acadia was good to me, but there is room for improvement on several fronts.

Safety
4 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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