Used 2014 GMC Acadia Consumer Reviews
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NOT RELIABLE
Karla Torres, 03/08/2016
2014 GMC Acadia SLT-1 4dr SUV AWD (3.6L 6cyl 6A)
66 of 73 people found this review helpful
I am very disappointed in the service department and quality of the GMC. I traded in my car because I thought it was a smart idea to purchase a new GMC vehicle, since GMC is supposed to be a reliable car manufacturer, but I was sadly mistaken. I bought my current car a 2014 GMC Acadia SLT on 12/05/2015 while still under manufacturer's warranty. On 01/15/2016 I had to take it in to service - my major complaints were buzzing sound from dashboard (wiper cowl was deformed causing noise); A/C blowing smoke, noisy and causing a hissing sound - to this they stated nothing was wrong, when I expressed my concerns I was reassured that even if out of warranty it was recorded in the system and would still be covered; transmission shifting hard - did not find what was wrong and was again reassured I had a good warranty. On 01/29/2016 I brought car back in - I was concerned about knocking transmission; hard vibrations when accelerating (flex pipe was replaced); and mentioned about A/C issues once more, but was assured everything was fine with it and they mentioned once more that since it was in the system even if it was out of warranty it would be taken care of. On 02/12/2016 I was still not satisfied and brought car into service - again because of knocking/clanking engine/transmission (front engine mount was broken and replaced); A/C noisy (compressor replaced), the A/C hissing (Evaporator core leaking and was replaced) On 02/23/2016 I brought car in because of hard transmission shifts - I was assured this is normal Since temperatures had been cool I had not used the A/C until this day, when I got home I noticed the A/C leaking onto the driver's side carpet inside vehicle, I called to schedule service 02/23/2016 @ 12:44pm left a message and never got a call back (at this point we are close to the 36,000mi warranty) I called again 02/24/2016 @ 9:41am left message, still no call back. I had a pretty busy week afterwards with my kids getting sick with the flu, I called again on 3/1/2016 @9:41am, @10:24am, @10:29am, @12:57pm, @12:59pm no one called me back. Finally was able to reach and brought car in on 3/2/2016 they found A/C drain clogged and they unclogged I still noticed the leak which was worse and called on 03/03/2016 left message, no one returned my call I finally got a hold of someone on 03/07/2016, brought the car in and was told, sorry you are out of warranty you will have to pay for the repairs. I was shocked and very angry, especially since I have been bringing the car in with all these issues I was assured would be covered even if out of warranty since there is a record. I pay $569 per month for what is supposed to be a good, reliable car that would not give me trouble, and this car has been in the shop and had more problems in the 3 months I have owned it than my old Ford Expedition which I've had for years. I regret having traded in my old vehicle which was far more reliable than this new and shiny garbage truck. I really hope that my horrible experience will at least help someone not make the mistake of investing in this vehicle.
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Bad car, Worse Customer Service
Nick, 09/28/2017
2014 GMC Acadia SLE-2 4dr SUV (3.6L 6cyl 6A)
10 of 10 people found this review helpful
Purchased it new in February 2017. A few weeks ago the check engine light came on w/ only 5K miles on the car. The dealership tried three fixes and on the third fix I emailed GMC customer service. I was told someone would contact me w/in 1-2 business days - a week later someone finally reached out! By that time the third fix did not take care of the check engine light and I asked the customer service agent about getting my money back. The agent said her department did not deal with those issues, but she would route the request up. Last night I received a call from the agent saying that GMC would not reimburse my money. I asked why and she said her department did not make those decisions. I asked if I could speak with the person that made the decision and she said no. Apparently, a ghost runs that department.... Just picked got the car back today after GMC replaced a sensor, a wiring harness, some computer, and now a water pump, hopefully the light stays off???? Play it safe - STAY AWAY from GMC!!!!
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2014 GMC Acadia for sale near you
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- SLT-2 4dr SUVMSRP: $8,99587 mi away
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Lots of little problems during first 40K miles
Mike B, 05/19/2016
2014 GMC Acadia SLT-2 4dr SUV AWD (3.6L 6cyl 6A)
9 of 9 people found this review helpful
Ride is quite firm, but not overly harsh. It's smoother on new Michelin Premier LTX tires than on original Goodyears. Handling is great, brakes just OK. AWD works well in rain snow. Vehicle feels very secure in all kinds of weather on all types of roads. NAV system was a waste of $750. Even my 7 year old TomTom works better. Had some creaks and squeaks in passenger side doors and windows. Our dealer fixed most of them. Drivers seat creaked and groaned when hitting bumps. Dealer replaced seat base. Rear windshield washer stopped working due to a hose that had pulled loose. Middle row bucket seats are very hard to pull forward for access to third row. No resolution here. Latest problem is camshaft position sensor and camshaft actuator. Position sensor is covered under 100K mile power train warranty. Actuator was not, even though it's an integral part of the engine. Go figure. Dealer service writer tells me power steering hose is showing signs of a minor leak. In my experience, these are usually good 100K miles or more. I'd suggest a potential owner buy an extended warranty or be ready to write checks after 36K miles. This vehicle is obviously not designed to be reliable any longer than that. I'm pretty much done with GM vehicles. Based on positive experiences I've had with 2011 and 2016 Fords, our next SUV will probably be a Ford.
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Dealer has had our car longer than we have
mmww328, 01/12/2015
2014 GMC Acadia Denali 4dr SUV AWD (3.6L 6cyl 6A)
24 of 27 people found this review helpful
We bought our car and we decided to take ownership even though the ground effects were installed wrong and the blind spot and FCA system were not working. Big mistake - the car is still not working right. Also I would have expected a bit more giddy up and go.... it's kind of a dog when it comes to off the line performance.
Great premium SUV
L. Adams, 05/30/2017
2014 GMC Acadia Denali 4dr SUV (3.6L 6cyl 6A)
7 of 7 people found this review helpful
After three years on a lease, we are keeping this truck. It's got everything, been reliable, and maintenance costs are low.
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