First efforts are rarely home runs but the first-ever SUV from Genesis, the 2023 GV80, is flying close to the proverbial fence. This midsize luxury SUV offers bucket loads of amenities and a striking design at a price that undercuts the stalwarts from Germany. While there are a few areas in need of improvement, overall the GV80 is a very impressive SUV.
Over the last 12 months my GV80 has been in the dealership for repair now for the 4th time and 5 months and counting. There are severe computer/electrical/engine problems - actually nobody knows what the problem is - they just keep replacing parts. The first time all the warning lights for EVERYTHING just started going off and the dash would go black. After 2 repair tries and 12 weeks in … the dealership they replaced the cluster (resetting mileage to zero). The car then seemed fine for a few months and then it started again. This time the warning lights went crazy again, but also the car started bucking and shutting down randomly while driving. Back to the dealership for another 7 weeks. That resulted in a replaced actuator. It ran fine for 2 more months, then the warning lights started going crazy again and the engine light is on. It is back at the dealership again for who knows how long. They clearly have no idea how to fix it. Genesis Canada will do nothing about it except to say they are working hard to fix it. I think it is clear they can’t fix it. As there are no lemon laws in Canada, they just completely disregard the responsibility that they should have for the customer. To trade it in will result in a huge loss to me due to all the issues, as well as passing the buck to a new unsuspecting buyer. Genesis needs to stand by their product but clearly they do not care.
Test drove Audi Q8 and BMW. Fairly comparable. Luxury bells and whistles within Genesis far outweigh the other 2 competitors. Also, $10-$25K cheaper with more options was a deal breaker for me. I consistently get 22mpg even with city driving (I drive in eco mode) so not bad at all. Highly recommend! Can't beat the warranty also
My connected service has been updating and inoperable for over a month. I have contacted customer service on numerous occasions, and also took it to the dealership for repair, and no one can fix it. My valet parking, location finder, red light camera alert, automatic rear door opener, navigation system, road side assistance, everything affiliated with connected services isn’t working and … Genesis don’t know how to correct the issue. I am so exhausted fighting with them. The problem has been escalated to the engineer department but no one can figure out what’s wrong. A $70,000 SUV and the manufacturer doesn’t know what they are doing. I’m disgusted.
For over a week I have a display that is constantly updating…I’ve called tech support everyday and they always assure me their “engineers” are working on a solution but nothing gets fix. I have no radio, no navigation, no Bluetooth, no media, no cameras…and I bought this vehicle 4 months ago. I’d think they’d want to make it right but so far it’s been very disappointing!
![](data:image/svg+xml;charset=utf-8,%3Csvg xmlns="http://www.w3.org/2000/svg" width="1200" height="588" fill="none" preserveAspectRatio="none"%3E%3Cmask id="b" width="1200" height="588" x="0" y="0" maskUnits="userSpaceOnUse" style="mask-type:alpha"%3E%3Cpath fill="url(%23a)" d="M896 513c116 45.015 222 64 304 75V0H0v501c40 36.024 154 76 340 76s344-146.269 556-64Z"/%3E%3C/mask%3E%3Cg mask="url(%23b)"%3E%3Cpath fill="url(%23c)" d="M896 513c116 45.015 222 64 304 75V0H0v501c40 36.024 154 76 340 76s344-146.269 556-64Z"/%3E%3Cpath fill="url(%23d)" fill-opacity=".15" d="M581.718 62.893c42.993 1.53 86.281 5.888 129.704 13.204 311.828 52.485 552.538 242.016 657.698 483.656-149.97-147.971-450.891-226.33-789.375-232.079-338.534.839-640.434 74.572-792.746 220.292 108.75-240.047 352.255-425.97 664.832-473.803a1041.548 1041.548 0 0 1 129.887-11.27Z"/%3E%3Cpath fill="url(%23e)" fill-opacity=".5" d="M611.247 209.93a1458.84 1458.84 0 0 1 139.573 27.692c333.61 83.239 577.16 267.208 668.67 475.188-148.93-138.63-468.279-241.218-835.209-290.421-367.6-43.915-702.265-24.445-881.281 72.561 140.567-178.524 422.355-295.817 766.181-293.074 47.867.484 95.274 3.212 142.066 8.054Z"/%3E%3Cpath fill="url(%23f)" d="M735.039 879.394c48.524-6.62 97.023-16.967 145.3-31.2C1227.03 746.059 1475.76 472.327 1564.28 145c-151.17 209.633-482.23 344.436-865.05 388.31C315.515 568.571-35.93 504.564-227 330.342-73.333 632.61 226.169 849.617 586.429 878.604c50.15 3.871 99.74 4.07 148.61.79Z" opacity=".3"/%3E%3Cpath fill="url(%23g)" d="M694.222 783.712c50.956 12 103.317 20.27 156.946 24.578 385.102 31.013 738.232-146.76 952.062-439.434-231.22 151.216-613.24 158.795-1012.047 55.796C394.784 312.716 68.643 114.101-55.211-133c37.44 360.528 253.087 691.895 601.449 858.946 48.557 23.091 97.963 42.302 147.984 57.766Z" opacity=".9"/%3E%3Cpath fill="url(%23h)" fill-opacity=".5" d="M896 513c116 45.015 222 64 304 75V0H0v501c40 36.024 154 76 340 76s344-146.269 556-64Z"/%3E%3C/g%3E%3Cdefs%3E%3ClinearGradient id="a" x1="1005" x2="989.087" y1="23" y2="552.522" gradientUnits="userSpaceOnUse"%3E%3Cstop stop-color="%23007EE5"/%3E%3Cstop offset=".333" stop-color="%231561D4"/%3E%3Cstop offset="1" stop-color="%230A4AAB"/%3E%3C/linearGradient%3E%3ClinearGradient id="c" x1="1005" x2="989.087" y1="23" y2="552.522" gradientUnits="userSpaceOnUse"%3E%3Cstop stop-color="%23007EE5"/%3E%3Cstop offset=".334" stop-color="%231561D4"/%3E%3C/linearGradient%3E%3ClinearGradient id="d" x1="675.999" x2="879.999" y1="648.999" y2="120.999" gradientUnits="userSpaceOnUse"%3E%3Cstop stop-color="%23fff"/%3E%3Cstop offset="1" stop-color="%23fff" stop-opacity="0"/%3E%3C/linearGradient%3E%3ClinearGradient id="e" x1="656.5" x2="637.602" y1="213" y2="622.259" gradientUnits="userSpaceOnUse"%3E%3Cstop offset=".115" stop-color="%23fff" stop-opacity="0"/%3E%3Cstop offset=".944" stop-color="%23017D8D"/%3E%3C/linearGradient%3E%3ClinearGradient id="f" x1="398" x2="737" y1="599" y2="387" gradientUnits="userSpaceOnUse"%3E%3Cstop stop-color="%2300ABB5"/%3E%3Cstop offset="1" stop-color="%2300A0B5" stop-opacity="0"/%3E%3C/linearGradient%3E%3ClinearGradient id="g" x1="1051.5" x2="271" y1="567" y2="575" gradientUnits="userSpaceOnUse"%3E%3Cstop stop-color="%230098C2"/%3E%3Cstop offset="1" stop-color="%23033E96" stop-opacity="0"/%3E%3C/linearGradient%3E%3ClinearGradient id="h" x1="1005" x2="986.038" y1="23" y2="587.43" gradientUnits="userSpaceOnUse"%3E%3Cstop offset=".813" stop-opacity="0"/%3E%3Cstop offset=".972"/%3E%3C/linearGradient%3E%3C/defs%3E%3C/svg%3E)
