Used 2021 Dodge Durango Consumer Reviews
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Great vehicle
R/T with Tow & Go is basically SRT with 5.7 Hemi. Great interior, acceleration, audio, towing.
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Power tailgate metal split!!
Bought a brand new 2021. Just shy of a year, we noticed what we thought was a scratch on the interior of the power tailgate; however, it was discovered the metal had actually split! The vehicle has not been in any accidents and or sustained any major impacts to the tailgate. We took the vehicle to the dealership we purchased it from and was informed due to no body shop at that location, we had to take it to a different dealership that had a body shop. When we took it, the service department took pictures and advised they had to send the pictures to Chrysler who would determine if it needed to be replaced or could be fixed on-site. A few weeks later my husband received a phone call stating Dodge would not fix the SPLIT METAL because it appeared to be caused from an "external source"!! They could not provide an example of what "external source" could cause the metal to split!! There are no scratches, damage, or dents around the split. It looks like it just split and Dodge is refusing to repair and or replace the tailgate!!! If it was caused from an "external source" we would have noticed it when this "external source" "hit" the tailgate. COME ON DODGE!! How can you make that determination from pictures! We will be speaking with corporate and then a lawyer. DO NOT PURCHASE A DODGE!!!!
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Not that impressed
2021 GT blacktop - smooth ride and looks sharp but the interior and exterior is done cheaply. Wish I would of paid more attention before buying. Have had issues with the uconnect since the day I took it off the lot. Will not be buying another Dodge in the future.
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Goes great. Stopping... that's another story
Had a 2021 R/T with the Tow and Go package build, ordered it fully loaded in June 2020, took delivery December 2020. Beautiful car, sounded amazing, rode like a dream. Six months later, the car began to shake. Went to the dealer, said it was tires out of balance. Didn't fix the issue. Went back twice more, finally diagnosed that the rotors had warped. Dodge refused to help, cost to repair was $3800. Could not trust the vehicle any longer, so sold it. Not only was the vehicle a massive disappointment, the treatment by Dodge was appalling. This was my second Durango, my first, a 2013, I put over 120,000 miles on it with no problems. Which is why I bought the second. Apparently the quality control is not what it used to be. Avoid this car.
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Flawed Beautiful Machine
It’sa Beautiful SUV no doubt but like select dodge vehicles are it’s slightly under powered and plagued with mechanical and electrical issues. Unfortunately now I’m considering paying an extra $2000 for an extended warranty because I know that after my bumper-to-bumper warranty is up I’m gonna have to pay out-of-pocket for the repairs that I know are coming. I bought my Durango in 2021 and within the last two years it’s been in the shop at least every 3 to 4 months with another issue with that Dodge either can’t fix or can’t figure out. Would I buy another one yes, but id definitely always sell it before the bumper-to-bumper warranty is up.
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