2021 BMW X5 Consumer Reviews

4.1 out of 5 stars
20 reviews
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5 out of 5 stars

Real electric range, highly refined

Steven, 02/12/2021
xDrive45e 4dr SUV AWD (3.0L 6cyl Turbo gas/electric hybrid 8A)
21 of 23 people found this review helpful

The X5 45e is an outstanding compromise between the convenience, efficiency and joy of an everyday electric car and the traditional performance and range of a BMW inline 6. Pretty much all electric most days, and the integration of electric and gas is excellent - almost imperceptible when gas engine kicks in. BMW iDrive and driving assistant tech is excellent. Fit and finish outstanding. High voltage battery is big enough that this car earns same $7500 tax credit as full electric cars, making it an outstanding value over every other model X5.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
5 out of 5 stars
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4 out of 5 stars

Good Not Great

TJ in Seattle, 05/19/2021
xDrive45e 4dr SUV AWD (3.0L 6cyl Turbo gas/electric hybrid 8A)
25 of 29 people found this review helpful

Updated: 2021 BMW X5 xDrive 45e I have had my X5 for about a month now, with 1200 miles of local and road trip experience. I am about 80% happy with it. I bought this to replace my wife’s 2011 Lexus RX350. I wanted something that was about the same size with a bit better performance, and a hybrid. Size: My first and lasting impression is that this is a big vehicle, despite being a “mid size” SUV. It feels big, parking with that long hood is a challenge (get the surround view cameras!!), demands a big parking space, turning radius is wide. It also sits up pretty high…I shouldn’t have gotten those 20 inch wheels to add to that. Getting in and out is a bit of a step (I’m 5’10”, so not short), and note you can’t avoid rubbing against the doorsill, even if you don’t get the running board. (Note you can lower the height manually, but it goes back up when you next drive.) And despite being 6 inches longer and 2 wider than my old Lexus, storage space is 20% less, and barely more than with my Infiniti QX50, a much smaller SUV. Specs don’t say it, but that battery seems to take up a lot of space vs the non-hybrid X5. Having said all that, it does have lots of passenger room, and storage is still good. Interior: Very plush. Certainly not the softest leather in the world…but I suppose it will wear well. Nice phone charger and lots of USB’s available. And buttons for direct access to the most used features….heat, radios, etc. Storage is ok, although it would be nice to have an official sun glass space, and the glove compartment door really cramps that space in there, so nothing wide will fit. But good seating space, and the contour seats I ordered are great, once you’ve figured out what all those seat buttons do. Electronics: Very extensive capabilities. I got the Premium pack, Driver’s Assistance, and Parking. But it is a challenge to learn them all….and I’m an engineering who likes this stuff. OK, when you learn it all, it is ok to operate and tells you what you need to know, and the displays are beautiful. But to get there, this is the first time I’ve had to really read the manual, and that in itself is a major challenge….very few diagrams and labels to work with, so I had to spend some time with the BMW expert at my dealer to get even the basics. While it is somewhat customizable, I still haven’t gotten it the way I prefer, and some things just aren’t available….like a Favorites list for my contacts. I have ended up doing a lot with the voice commands, which work pretty well. Gesture control is useless and I shut it off. Apple Car Play (fee?) and Android are included, but I don’t use them….bluetooth performance with my phone is fine. The driver’s display has several configurations, all of which have lots of information competing for your attention…..none of it is really bigger to stand out. Is that mileage number shown for gas, hybrid, combined????? What’s that symbol mean??? And the heads-up display is nice, unless you wear sunglasses in which case it is pretty invisible. Colors/Looks: I hope you like black! BMW apparently thinks you’ll like one of their fully four choices of black/dark gray. Ok, there are also 2 whiles, one blue, and one green. Huh. No silver?? Other than white, everything is quite dark, so dirt shows up. Otherwise, it looks “ok”, but probably could do with a refresh. Driving: OK, this is why you buy a BMW. This thing is a pleasure to drive, especially on the highway. It is powerful (even in the mountains), smooth (ok, bumps can be a bit jarring, but not bad), handles well (responsive, and no big swaying on turns), and very quiet. And all those safety packages work great! Yes, the lane keeping can be aggressive, so I’ve turned that off for local driving. MPG: This is my first EV and I have been delighted with it. I get about 40 miles on electric, so better than the 30 mile spec. That is enough for most of my daily driving, but in some weeks I go beyond that and have been hitting about 50 mpg combined. Local driving with no battery seems to be in the 15-18 mpg range. On my recent 500 mile road trip through the mountains, I got about 35 mpg combined. (I used the adaptive mode in combination with the nav system to ration out the batteries for maximum efficiency.) Charging: BMW supplies a mobile charger that works with 110V Level 1 charging and takes about 24 hours to fully charge the vehicle. Not adequate for an overnight charge at all. I had to install 240V in my garage for Level 2 charging that gets the job done in about 6 hours…ok, not the 3-5 the spec says, but fine for overnight. Conclusion: As I said, I’m about 80% happy with my X5. My biggest issue is that it is just bigger than I expected, especially when parking it. But it is plush and drives well, and the EV performance is excellent. Update: OK I have had my X5 for 9 months now and have completed a 3,000 mile road trip. The impressions listed above are all still about the same. I will reinforce that the highway driving is really excellent, with or without the battery power, and the driving aids are also very nice....really reduce stress on a long drive. Two disappointments to add. 1) The nav system is annoying. It is a task to load a destination address, especially if in a different town or state...voice doesn't work well for a long address for sure. And the system often doesn't find addresses that are newish construction....I frequently end up in Goggle Maps on my phone in that case. (OK I could be using Android Auto more, but I really don't like it for most things.) 2) The EV charge status is all over the place. On a good day I can charge it to indicate it has 40 miles stored, but other days it will top out at 25 or so. Temperature doesn't seem to be the issue, although its charging level when I plugged in the charger does seem to impact how much more it will add. And the miles indicated may or may not be what I actually get when I drive it, especially if the indication is well below 30 miles. BMW service had no explanation. I really like the hybrid functionality, but it needs some work yet.

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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2 out of 5 stars

Too many repairs

Stanley, 03/26/2021
M50i 4dr SUV AWD (4.4L 8cyl Turbo 8A)
27 of 33 people found this review helpful

I purchased this BMW new in 12/2020; it's 3/2021 and I've already had three repairs. One is a common known defect - the window regulator. My passenger side front window regulator failed the first week I had the car. BMW finally switched out one from my (new) loaner because there was a months long wait for a factory part. Then about a month later, I got a tire pressure monitor failure warning. Took the car in to be repaired. Two days ago, got the warning again (Different wheel? No idea.). I have fewer than 2,500 miles on this car, and three repairs already. Wish I had stuck with my original choice of Mercedes GLE.

Technology
1 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
2 out of 5 stars
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1 out of 5 stars

BMW sold us a leamon

The Billy Family, 03/15/2021
M50i 4dr SUV AWD (4.4L 8cyl Turbo 8A)
38 of 48 people found this review helpful

We purchased a BMW X5 M50i on December 24, 2020 and to is March 15, 2021 and this car has been is the dealer for more than 4 times for electronic issues. BMW is not cooperating with us and kept on asking for more time to fix that lemon. They refused to give us our money back. We now have to get an attorney to get BMW to listen to us. This is really POOR customer service!!!!

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
3 out of 5 stars
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4 out of 5 stars

Amazing Overall, Electronics fail

NWisland, 06/18/2021
xDrive45e 4dr SUV AWD (3.0L 6cyl Turbo gas/electric hybrid 8A)
8 of 9 people found this review helpful

Breathtaking balance of power and grace, but in the first 30 days the electronics had an issue that requires a dealer appointment & loaner. Vehicle producers need to remember they have higher reliability standards than FANG companies and should consider scaling back features to enhance the reliability of what they do include.

Safety
5 out of 5 stars
Technology
2 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
3 out of 5 stars
Value
3 out of 5 stars
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