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Great car, Poor service. Cannot get them to do an oil change
bodomo, 05/14/2011
2011 BMW X5 xDrive35i Premium 4dr SUV AWD (3.0L 6cyl Turbo 8A)
23 of 29 people found this review helpful
This is an update on my previous review titled so far so good. Actually not so good anymore. I currently have 15500 and BMW still refuses to do an oil change. I called for my first oil change at 10000 miles and made an appointment for an oil change and some minor work. After a couple of hours, I get the news that my car does NOT need an oil change, I have to come back at 15000 miles. Crap, why waste my time for this? So recently I made another appointment for an oil change at 15000 and again after another couple of hours of waiting they tell me that again they will not do an oil change because in oil is in good shape and I need to come back in another 5000 miles. This is not worth my time.
Buyer Beware
Lisa, 04/29/2017
2011 BMW X5 xDrive35i Premium 4dr SUV AWD (3.0L 6cyl Turbo 8A)
16 of 20 people found this review helpful
This car is the biggest piece of garbage available at this time. If you like driving loaner cars and having your vehicle in the shop for extended periods of time then this is the vehicle for you. BMW should be ashamed of themselves!! Even the employees agree that this vehicle is a POS!! I have owned it for 14 months and in that time it has been in the shop for 4 months, over $15,000 later and I now feel safe to get rid of it, prior to this I could not in good faith have turned this vehicle over to anybody as it was not roadworthy and it took 3+months to get it to where it wouldn't lose power when accelerating. I was almost killed in this POS. BMW you need to get your act together and recall all of the X5's, fix them so they are safe at your cost. I have spoken to 10+ owners of this POS and they have all had the exact same problems. Looking into class action suit against BMW. For the safety or you and your family do not even consider buying this vehicle. With all this said buyer beware of Grubbs Infiniti Grapevine, they will promise you anything and never follow through, NEVER PURCHASE A VEHICLE FROM AND THIS DEALERSHIP THEY ARE DISHONEST, WILL SELL YOU AN UNSAFE, UNROADWORTHY CARE WITHOUT A THOUGHT, ABUSE WOMEN THINKING THEY HAVE NO BRAIN AND NO INSIGHT TO THE BUYING A VEHICLE OR THE MAINTENANCE OF.
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2011 BMW X5 for sale near you
3 of 145 listings
- xDrive35i 4dr SUVMSRP: $10,59546 mi away
- xDrive35i 4dr SUVMSRP: $10,99452 mi away
- xDrive35d Diesel 4dr SUVMSRP: $13,99564 mi away
See all 145 listings
My 3rd X5 SAV
dborlando1, 05/23/2011
2011 BMW X5 xDrive50i 4dr SUV AWD (4.4L 8cyl Turbo 8A)
13 of 16 people found this review helpful
(Previously leased a 2003 X5 and 2008 X5 4.8i). By far, this is my favorite X5, except for the inferior premium sound system compared to my 2008 X5. Improved NAV system, but takes getting used to. Cargo space is decent. Fuel economy at 13.5 MPG average is unacceptable. Although the 8-speed automatic transmission is smooth, lower engine acceleration for city driving is annoying sluggish. Great back-up camera that shows actual image of vehicle from above and in the rear.
Nice looking but......wouldn't buy another one
Retired Fireman, 10/14/2017
updated 10/21/2019
2011 BMW X5 xDrive35i Premium 4dr SUV AWD (3.0L 6cyl Turbo 8A)
7 of 8 people found this review helpful
We bought this used CPO. Nice to have factory paid service 4 yr 50k miles, but BMW won't give you a free maintenance oil change till 15k miles This oil change interval is not good for a hard working 6 cylinder Turbo engine. I ended up paying for the oil changes every 7500 miles, as I felt necessary for a $70k vehicle. Brake service under BMW dime doesn't replace rotors, just pads. Yet try to have a brake service performed by BMW, just changing pads is NOT allowed?? They won't! OK lets go to reliability, absolutely horrific. I have owned over 50 cars in my lifetime, this being the worst. The car was in the shop last year over 4 months, from transmission issues to other things. The front suspension is designed to fail at 60k miles, so plan on putting money in to it. Thankfully we purchased an extended warranty for 48 months and additional 4 yrs. The NAV must be updated yearly, RUN FLAT TIRES don't last more than 20K miles, at a cost of $1400, every 18 months. The ride is stiff, even when switching from RUN FLATS to conventional tires. I get so many compliments on this SAV but OMG, what a maintenance nightmare. BMW hourly repair rate is $243 per hour. Won't buy another one....
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Great Car -- Highly Recommended after 1 Year Use
rpg1410, 09/01/2011
2011 BMW X5 xDrive35d 4dr SUV AWD (3.0L 6cyl Turbodiesel 6A)
4 of 4 people found this review helpful
Traded in a 2008 535 - needed something bigger for 2 kids. After driving all the midsize SUVs, I narrowed it down to the Audi Q7 diesel and the BMW X5d. Preference for diesel due to mileage. Ended up with a better deal on the X5d. I couldn't be happier with the car. Of the midsize SUVs I drove, the X5 comes closest to giving car handling. The road feel is spot on. Interior design is great and now after having the car since Nov.2011, all components are still working well. Diesel has great responsiveness, of course not as peppy as 535 I traded, but very respectable. Mileage avg 21.7 Enjoying the Sport Package. Got stock radio and it's fine, not same as 535 premium sound but fine.