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APPROACH WITH CAUTION
This SUV is a real beauty, but… and it’s a BIG BUT… the technology employed, which truly is extraordinary when working well, is extremely unstable - failing and faulting nearly 25% of the time. We’ve had our Q7 for 6 months and it’s been back to the dealership 5 times. I know all the service advisors by name now. And no offense to service advisors, but I NEVER want to know one (much less several) by name. It’s so frustrating, because when everything is working well, you’ll never find a better experience. It’s THAT good. But man oh man, when it’s not working, nothing is more infuriating. For one of the many examples, the system is constantly “updating.” The last update - which ended up causing a return to the service department - took 5 days. 5 days of no navigation, no phone, no radio, no nothing. It was like driving a brick. A very very expensive brick.
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Not impressed - shop around
For the cost, shop around for a better vehicle. I’ve had my 2022 since December and have been back to the dealership many times. There are two beautiful panels for your technology and they DON’T work or sync. I’ve talked to 5 different people and they keep saying that it’s a glitch that they’re working on. The technology is terrible.. as I’m writing this Im staring at 2 blank screens. At this moment the screens aren’t even turning on which is a problem. I can’t access my radio, temperature control, garage door opener and cameras to name a few things. It’s also a gas guzzler. $100 every couple days. The 2019 Q5 I had was much better quality.
- Premium Plus 4dr SUV w/55 TFSIMSRP: $40,57718 mi away
- Premium Plus 4dr SUV w/55 TFSIMSRP: $37,9983 mi away
- Premium Plus 4dr SUV w/45 TFSIMSRP: $45,99919 mi away
Almost a perfect car
Love the exterior look and the interior luxury. It drives like a much smaller car. It is nimble and easy to steer. The drive is so smooth. When you are driving 90 mph it feels like 60 in a regular car. The infotainment system has a high learning curve but after you have everything customized, it is easy to live with. I wish it was available with the high-end B&O sound system, but the mid-level one sounds good but not great. It is very comfortable and everything works well. The virtual cockpit with Google Earth maps is the highlight. It is very quiet with dual pane glass on the windshield, and both front and rear windows. There is plenty of room for five adults. Adults can fit in the rear if the 2nd row seats are moved forward. The 2nd row seats fold forward a great deal making entry to the 3rd row easy. Only a few things I don't like: (1) the storage in the front is nearly non-existent with a tiny center console. (2) There is no tire gauge pressure reading. You will get a warning if a particular tire goes below a threshold but there is no numerical readout (3) There is no remote start so remote unlocking through the app. Now I have had the car for about 7 months. I still feel that it is a great car and my initial impressions were good. The reliability issues of Audi did raise its ugly head during this time. The check engine light came on after about 5000 miles. I brought it into the dealership and they kept it for 2 days and said it was fixed. But the problem recurred after a few days, and I had to bring it back in again for another couple of days. They said they had to replace a fuel pump assembly. The first time they just replaced a sensor. The second time they replaced the whole unit. It has been working fine since then. I have never had a car with such a major engine problem in such a short time. I don't know what that bodes for the future. The dealership was great with free loaner cars with free gas. Some things I like more over time: The sound system started sounding better and better as the speakers were broken in. I learned how to drive it so I could get really great fuel mileage on the highway. I was able to easily achieve 25 to 27 mpg. The cooled seats work really well. The car is built like a tank. You don't get door dings. I was involved in a minor accident due to somebody illegally driving into my lane. But the car just bounced off the other car with a couple minor scratches that are nearly invisible. Any other car I owned would have had a crumpled side panel. Things I don't like over time: The auto start-stop can be really rough, although you can turn it off. The fuel mileage in city driving is really bad especially for short trips. There I am getting under 15 mpg. Voice navigation sometimes works well and sometimes not. It depends on whether you get a good network connection with Google. Wireless charging in conjunction with wireless Apple Carplay makes the phone really hot. These are fairly minor gripes. Overall, once you drive this car, most other cars will feel inadequate and inferior.
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The devil is in the details
After nearly a year with the vehicle and 10,000 miles, the opinion has not changed much from what I wrote below. I definitely prefer driving my 7 year old MB E Class or a 10 year old ML. They are much better vehicles overall. Let’s start with the good stuff. The Q7 is a beautiful vehicle, handsome on the outside and beautiful inside a German, minimalist style. The seats are comfortable and there is lots of room. Visibility from the cabin is excellent, especially for my wife who is not tall. Cargo space is good. We were able to pick up 5 family members each with a large suitcase and carry on. Almost all systems are controlled on one of two touch screens. It takes some time to learn your way around, however. Once you figure it out, getting around is logical. We have the 2.0 liter engine which delivers good power and reasonable fuel economy for our purposes. Handling is tight and sharp. The ride is firm but comfortable. It is the sort of experience that you would expect from a German luxury vehicle. The screens including the speedometer and tach can be configured for different drivers. Before starting the car, the driver must select the profile that he or she wants. That can be good or a nuisance depending on your point of view. Ah, but the devil lurks inside. The lane keeping assist is really unacceptable. It kicks in too often and too aggressively. When pulling out to pass pedestrians, bicyclists, or stopped vehicles, it actively resists the maneuver trying to push the vehicle back into the danger area. It even resists turning into a curve on the road aggressively. I can easily imagine it causing a driver to respond improperly resulting in an accident. The backup camera lens is useless in the rain. Unlike other vehicles, airflow causes moisture to accumulate on the lens making the view opaque. The driver has to get out of the car and dry it before using it to back up. The center console is useless for storage. Under the armrest there is a pad for wireless phone charging and a small shallow tray good for a pen or two. That is all. There is no additional space for change, or other items that drivers typically carry in their cars. The door pockets, by the way, are very skinny compared to other vehicles. The cupholders in the center console are only large enough to fit a cup the size of a Yeti thermal cup. Don’t plan on carrying any large or off shape containers. The cupholders in the middle row are even smaller and almost useless. The owners manual was probably written by German engineers who speak excellent English. For example, the map light ca me on spontaneously one evening. The owners manual had instructions on how to turn it off on several different Audi models, none of which was a 2023 Q7. None worked on this vehicle. After 15 minutes of fiddling with the thing, the light went out. The bottom line, we will not be getting another Audi—or other VW based product. We are four months into a 3 year lease and would love to get out of it.
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Malfunction and Audi takes no responsibility
I have owned 2 Audi q7’s didn’t love either but the 2022 malfunctioned going down the road at 35 miles an hour with my 2 small kids and pre sense went off, air bags came out and nothing was hit or done for to happen. Audi will not take responsibility even with all their recalls and now I’m stuck with a car that doesn’t work and still have to pay for it. Audi is not a good company and cares less about their cuatywho pay a lot of money for these cars.
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