Used 2017 Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A) Consumer Reviews
Used Q7 for sale
Brakes ruin the car
HC, Chicago, IL, 08/09/2019
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
7 of 8 people found this review helpful
Do not buy! The car is great - except for the horrible squealing brakes. Been to the shop three times but Audi has no fix. Reversing, and slowing down illicit a horrible metal on metal squealing sound, virtually every time I come to a stop. Check out the forums on this issue. Audi knows they have a problem but are unwilling or unable to fix it. Look elsewhere.
From delighted to annoyed to X5
JS, Lake Hill, NY, 12/27/2020
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
4 of 4 people found this review helpful
Loved the car when we got it - looked sharp, handled v well for such a large beast, was very comfortable on long journeys, and exceptionally quiet. The supercharged engine is a dream, and still is. The ZF auto transmission is almost magical, with none of the slipping you find in autos with American-made gloopy torque converters. Mileage wasn’t bad either. The honeymoon period was brief. It needed far too many trips to the shop in its first year - mostly for irritating-but-not-dangerous things like: electronics malfunctions related to the traffic jam assist etc.; a buzzing speaker (still not fixed); a really annoying defect in the driver’s seat lumbar support mechanism that made it pop in and out every time I accelerated or braked, like I’ve often felt in the back seat of a Suburban, or like the piece of metal that spins the dice in a game of Trouble; a squeaky and shuddering rear wiper that still shudders despite multiple blade replacements; and the well-documented recall for squeaky brakes. Had one year of trouble free driving after those things were addressed (other than the startling rear wiper and buzzy speaker). Then at around 22,000 miles the brakes began grinding because of uneven and premature wear on the rotors. Maybe something to do with the brakes issue that triggered the recall? Regardless, the dealership in Manhattan told me: “Well hey, it’s a heavy car. What did you expect?” I expect a $72K car to last and for Audi to accept that the premature wear was the result of a bad brake spring design that caused the pads to rub. I had to have all rotors and pads replaced for > $2k! Audi wouldn’t cover a dime, which frankly surprised and disappointed me. Then at 25,000 miles, the front tires began to wear unevenly and cabin noise began to increase significantly. I eventually and reluctantly relaxed the OEM Goodyears with Pirellis, which have been great so far. Mileage has taken a hit though. Again, dealership said this was “normal.” Now at 38,000 miles I can hear the rear tires (Goodyears) beginning to do the same thing. Then there’s the design of putting lights in the rear bumper. They’ve gotten broken twice in parking lots by someone hitting me (I live in NY) or pushing a shopping cart into the car. Luckily I can replace the lights myself. It’s just they cost $400 a pop so Audi, please consider this in the future. And on driving dynamics, auto mode is just too sleepy (it’s like stirring oatmeal unless you really plant your foot) and dynamic is too revvy for regular driving. Can’t we get something in between for normal people? So those are all my gripes. Otherwise, the car still feels luxurious and it has aged well. We’ve done almost 40,000 miles in it and never had issues so bad that it can’t be driven. I just wish that having invested so much in a car that Audi consider the following to enable customer expectations to match the price tag and the brand’s equity: (a) Have things just work from day 1 and not require the car to be taken into the dealership... ever... except for regular maintenance. Even an over-the-air diagnostic and hard system reset like Tesla offers would be a start... I know the engineers will classify most of my gripes as minor issues but have your ethnographic researchers figure out what those things do to customer loyalty and long term brand equity. That matters more in my mind. (b) Force your suppliers to make components like brakes and tires that are built to last like they should or at least manage customers’ expectations that those things will likely need to be replaced in half the time of a regular car. Maybe even take this off the customer by including them in the pre-paid service packages. (c) Offer the car without the comical 3rd row. Europe gets that. The X5 gets that. Why not us? I value trunk space more highly than a 3rd row. Any serious 3-row buyer isn’t gonna buy this car for its 3rd row anyway. (d) Reconsider your “lights in bumper” philosophy. I realize the regulatory authorities likely require this in the US but there has to be a workaround that is able to withstand real urban life. (e) Have a “normal” driving mode that is between soupy Comfort and revvy Dynamic mode. This is mostly about throttle response, not transmission shift trigger points. Final thoughts: I’ll likely trade in the Q7 for an X5 next year. I’ve owned several Audis over the years, as have all my family members, and I really like the brand, the understated elegance and timelessness of the design, and the solid feel of the product. I’d consider coming back to the brand after the X5 if reliability scores improve over the next 3-4 years (although the current trend isn’t hopeful). Perhaps engage a Korean auto company as a manufacturing / QC consultant to improve reliability? They seem to know what they’re doing on that dimension and provide a 10yr warranty to prove it.
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Way below expectations
Len, Mobile, AL, 11/17/2018
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
6 of 7 people found this review helpful
We have had this car for a year and a half. I shouldn't have to keep trying to convince myself this was worth the money. Before this we had Acura MDX's (2010, 2012 and 2014). Right off the bat there were things we didn't like: no spare tire, no storage for the jack, no storage space for emergency stuff (flares, jumper cables, etc). Within the first month of owning the car, an alert popped on the dash indicating it was a quart low on oil. This has happened 2 more times in 18 months. Yes, all I have to do is bring it in and the service department will top if off...but still it only has 16k miles on it. The embarrassing brake squealing started about 6 months ago. Every time we back out of the garage in the morning and every time we leave work, the brakes would squeal loudly. I've brought it back to the dealer; apparently it's a known issue but they don't have the parts in stock to fix it. I've called several times and it's the same story: the part is on back order. Probably going to go with a BMW or Mercedes next time around.
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Glitchy!!!
Unhappy Audiowner, Suitland, MD, 02/07/2016
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
31 of 44 people found this review helpful
No sooner than I pull out of dealer lot, a warning light goes off... The next day another one, then the third day the first light goes out by itself, but I get another, then the transmission got stuck in park at school drop off line with lots of angry parents behind me, windshield wipers went to and stayed in service position, I got out and pushed them back down. They were inoperable until about the fourth time I restarted the car. That seems to be the trend, I get different warnings for things that are not an issue, low windshield washer fluid that is full, low tire pressure, etc.... It's like rebooting your computer, I have found that after a series of restarts, the glitches end up clearing..... Price paid? Too much for this much headache..... The car is comfortable but after 8 days of ownership, Im not happy at all, give me my 2012 Q7 back.......anyone in the market for a lightly used Q7??? I would not buy again.
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Electronics are major headache
Chaz Culva, Culpeper, VA, 12/24/2018
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
3 of 3 people found this review helpful
The electronics will drive you nuts! At times it just stops working. Includes the navigation. Turned on the car and navigation did not pop up as usual. Eventually came on. Unable to open the door using the "easy" button that you just push. All of the above happens randomly. Works some times, not other times. That's what's so frustrating. Also, will all the bells and whistles, there is not a screen where you can bring up to see the tire pressure in all four wheels. Also, my heated steering wheel does not work. Feels lukewarm, then shuts off. Car came with awful Goodyear run-flats. Had feathering after 10,000 miles. I love the way it drives but a real headache as something is always going bad. Still under warranty! Phew! My other German car choice was a Mercedes but I understand the MB also has major issues. I drove an Infiniti JX-35 with 95,000 miles and never had one issue.
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