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Used 2017 Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A) Consumer Reviews

3.7 out of 5 stars
43 reviews

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5 out of 5 stars

Exciting only in Dynamic mode

Maurice T., Edmond, OK, 12/19/2016
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
121 of 125 people found this review helpful

I have been considering this car, but I wanted to have a real testing experience before actually shelling out $60,000+. So, I was able to rent this car for 1 week (it costs me some, but I think it is worth to avoid a costly mistake). I put about 1,000 miles on the car driving on all kind of terrains in Southern California, except in snow. FUEL ECONOMY. In auto mode and 60-40 highway/city I was getting a respectable 23.5mpg in Auto mode. On a long stretch of freeway I achieved 25mpg as claimed. In Dynamic mode, the fuel economy suffers immediately as the car shifts and revs up more. On the same 60-40 highway/city I could only get 21.5mpg. I was not driving slow and, in fact, I got it up to 100mph on several occasions; as usual, the "secret" is to accelerate gradually. DRIVING EXPERIENCE: It is boring (Lexus RX 350 sort of feeling) in Auto mode. More exciting (BMW X5 sort of thing) in Dynamic mode. I was actually surprised by how agile and stable the car is going uphill at good speeds in Dynamic mode. A true Dr. Jeckyll and Mr. Hide sort of personality. The car is long, but parallel parking is actually easier than I was expecting. Mind you, I said easier and not easy. Without the rearview camera and at night in dark areas, it is not completely a "piece of cake". Driving uphill on serious pitches like in Old-Town San Diego was more pleasant that I hoped for. I was a tad concerned on some pitches when I had to come to a complete stop, but the car proved excellent. NOISE: Wind noise in more than on the BMW X5, at least once I hit 80mph-ish.. Road noise is definitely low. Excellent in that sense. INTERIORS It is well detailed, it not exceptionally luxurious, at least not in the Premium or Premium plus trims. Unfortunately, the Luxury package (another $6k) is available only in the Prestige trim. The car is comfortable, but not exceptionally comfortable. I am 6'2" and 245lbs, and on a 4 hour + driving I wished the car had a better support for my thighs . The seats feel comfortable, but after hours of driving, did not feel that comfy anymore. The double shade panels in front are an excellent touch. I wonder why more cars do not have them since that is an inexpensive feature.. INFOTAINMENT SYSTEM. I rent many high end cars, so I am quite familiar with the bells and whistles of infotainment systems, and I have learned tricks on one car that carry over, so to speak to a different brand, but it took me about one day to learn 80%+ of all functions. For example, getting ambient lights and set them up is not completely intuitive and I had to watch a video on YouTube that taught me how to get it done choosing the colors (you must have the proper package for it, though). The navigation system is pretty good and I do like the fact that it is higher up, although I use the one on my console while driving. But I would prefer a larger screen. I think that both Lexus RX 350 and BMW X5 are better visually speaking. But it got me where I needed to go and it provided good directions in all situations except one where it kept sending me up a steep and narrow street only, we found out, to cut the driving distance by about 50-100 yards. BRAKING. It is overall fine, but in two instances I found myself wishing it could be a little more prompt. But that could just be me and the fact that I am used to a different car. LIGHTS: The Q7 lighting system ranks among the good ones. Drove it at night on hilly and narrow roads with nothing in terms of street lights and I always felt that I had a good view of the road, in particular using the high beam lights. OVERALL GRADE (A-): It has about all a driver would want, but it is fun to drive only in Dynamic mode. The visual luxury is all there, but it is not 100% comfortable.

Performance
5 out of 5 stars
Comfort
4 out of 5 stars
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1 out of 5 stars

Huge mistake buying this car

Linda Klein, Doylestown, PA, 11/12/2018
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
38 of 42 people found this review helpful

First, this is our second Audi Q7. Our first one ran perfectly but this 2017 (purchased in 2016) is a lemon. I do a lot of driving but since the day we bought the car it never ran particularly well. The car hesitates when you step on the gas, when I asked the dealer to run a diagnostic they said the car is “fine” and didn’t sense a hesitation. It is super annoying when you have to merge on a highway or need to turn quickly. Our old Q7 was very responsive. Then there’s the Audi presense that would just go off for no reason. We were in the mall at a traffic light proceeding straight and cars to our left and right going in the opposite directions, the presense would not let us move but when a deer ran in front of the car it never went off. The brakes are horribly noisy, but we saw the reviews for that before purchasing. Then on my way home one day my engine light went on then the panel flashed the go to dealer now, I took the car in for service. The service department said they are 90% sure that it just needed a software adjustment and shutter motor replacement, $1,137. The service manager did tell me “but there is a possibility the problem could be the oil/air seperator breather valve.” 3 months later the car breaks down on the road, I had to call a tow truck. Service got intouch with me and sure enough the oil/air seperator valve needed to be replaced. All of this happened at 55,000 - 57,000 miles, out of warranty. Additionally, the main computer needed to be completely replaced, this, thank heaven, was still under warranty. This bill will cost us $2,200. I also need the 60,000 mile overhaul $900. Total cost over the past 3 months $4,200. We are dumping the car, I am terrified to see what else goes wrong with the vehicle. We will not purchase another Audi, my husband has owned two BMW’s and has had no problems. For the price I expected the Audi Q7 to be a superior product but it is a lemon. On the positive note our Audi service department is wonderful and not there fault the car is a lemon.

Safety
2 out of 5 stars
Technology
2 out of 5 stars
Performance
2 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
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3 out of 5 stars

THE Q7 BREAKS WILL ANNOUNCE YOUR ARRIVAL BY 2 MIN

Bob Beniers, Westlake, OH, 02/20/2018
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
29 of 32 people found this review helpful

I have owned a Q7 2017 for 11 months and have been to the dealer 6 times to get the obnoxious brake noise fixed, 6 times no fix and lots of excuses! The Audi dealer in Norwell, MA does not stand behind its product and tells me that no one else is having these issues. Which is untrue according to the service people that tell me all Q7 2017 cars have this same brake noise problem. I called Audi and they told me that they are working on it, so I have a $60K car that sounds like a Sherman Tank and I am suppose to be happy with how the dealer and Audi have handled this problem. I would never buy another Audi!

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
3 out of 5 stars
Interior
4 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
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4 out of 5 stars

No spare tire!

FC, Columbia, SC, 12/29/2016
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
24 of 27 people found this review helpful

We enjoyed the test drive and were thinking serious about this SUV. Good looking and good finishes made this attractive in comparison to the X5 and GLE 350. Drove great. We found the technology a little cumbersome but that could be expected as it was new to us but not as difficult as other test drives. The navigation voice commands could not recognize very much. The salesman indicated that it would get used to our voices. Right. I checked this out with a current owner. He confirmed that voice commands are limited to his contact list. The kicker for me was there was no spare tire! The salesman went looking for it and could not find it! It was sorta funny but it wasn't. Their defense was it was equipped was run-flat tires with a 50 mile range. That may work for city slickers but we go to remote locations and that won't hunt. The X5 also has no spare. I understand that this is becoming more common but its not for me.

Technology
3 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
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4 out of 5 stars

Can be improved... but still great overall

JL, New York, NY, 12/03/2016
Audi Q7 3.0T Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
32 of 37 people found this review helpful

Recently made a switch from '13 BMW X5 50i to a '17 Q7 Prem Plus. Great car with lots of updates in tech and safety. Comfortable and quiet. While the engine has the punch in 'dynamic' mode, it lacks in 'auto' mode due to the tranny not shifting when needed. Going up a hill or trying to pass a vehicle requires a brick foot. Granted, I came from a turbo-charged V8 but expected more from the tranny which probably would make up the difference. The auto-start/stop isn't great when stopping - as if I am slamming on the brake b/c the engine shuts off before the car comes to a complete stop. The middle-rear seat cushion does not appear to be fixed in place as it shifts slightly - probably bringing it in to have it checked out. The tire jack tools have no where to be stored and sits in the trunk. One would think a small storage compartment can be built in somewhere for it. As some others have mentioned, when the phone is plugged in to USB for Carplay, you can no longer use the blue tooth function and have to go through the Carplay menu to make calls. I have not been able to hit the manufacturer's gas mileage of 19 city/25 highway/21 combined. So far locally I am getting 15 mpg or less and 20 mpg on highways. This is less than my V8 X5 which was consistent 17/21 mpg. For the pros, lighting for the vehicle is great inside and out. Drive is very smooth and quiet; curious to see if that changes when the run-flats are worn in. It would seem I've been more critical than happy so far... I am just starting to get comfortable with the changes and hopefully it will get better over time. Overall, I am happy with the vehicle. Let's hope it is reliable and will last and retain good re-sale value.

Safety
4 out of 5 stars
Technology
4 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
4 out of 5 stars
Value
4 out of 5 stars
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